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As a Sr. Manager, Customer Support & Vendor Operations, you will lead vendor relations, manage BPO partners, set targets, monitor performance, and ensure high-quality customer support. Collaborate with cross-functional teams to identify and resolve product issues. Requires 5+ years of people management experience and technical issue resolution skills.
Drive adoption of the Matterport digital twin platform by optimizing the workflow for real-estate agents. Lead efforts to build and shape overall strategy and capability. Collaborate with cross-functional teams to craft end-to-end experiences for customers. Own and drive projects from ideation through launch. Develop standardized product metrics and KPIs for agent growth. Present findings to senior decision makers. Define and build scalable processes for the team and function.
The Sr. Affiliate Marketing & Communications Coordinator at TourFactory is responsible for affiliate marketing with TourFactory Authorized Providers (TAPs) and managing TourFactory's overall public awareness and engagement through digital marketing campaigns.
The Sr. RMA Technician will be responsible for testing and repairing Matterport cameras, troubleshooting electrical and mechanical issues, documenting findings, and supporting recycling efforts. The ideal candidate will have hands-on testing and debugging experience with strong problem-solving skills.
Lead a team of 7 talented developers responsible for 3D scanning applications on iOS and Android. Oversee the Mobile team to drive product innovations and maintain Matterport's industry leader position. Remove obstacles, set team goals, and stay current with market trends. Hands-on coding and technical tasks as needed.
Seeking a Collector FTE with billing and collections experience to manage financial accounting duties related to hardware and SaaS sales in a global business environment. Responsibilities include following up with customers on invoice issues, handling credit memos and refunds, preparing collection analysis, and managing customer portals. Requires Bachelor's degree in Accounting or equivalent experience, proficiency in Excel, and prior experience with NetSuite and Salesforce. Full-time position with salary range of $31.23/hr to $39/hr, plus bonus, equity, and benefits.
Lead and drive the design strategy in the production lifecycle, interpret and visualize data, prioritize competing needs, manage cross-functional feedback, and proactively address obstacles. Requires 10+ years of product design experience, portfolio showcasing data visualization skills, deep understanding of project management, and excellent interpersonal skills.
As an Associate Business Development Representative at Matterport, you will engage with prospective customers, generate new business opportunities, and work towards achieving KPIs and targets. You should have 0-12 months of inside sales or sales development experience and excellent communication skills.
Manage a team that crafts and scales services connecting the SaaS Platform with internal systems. Lead multiple projects, drive product innovations, prioritize scalability, foster team culture, and hire and develop team members. Requires 8+ years of experience in cloud platform development with specific languages and technologies.
Seeking a Senior Information Security and Compliance Director to support, implement, and maintain the company's information security and compliance program. Responsibilities include driving the design, implementation, and monitoring of security systems, updating information security policies, conducting risk assessments, maintaining compliance, and working with development teams to implement security best practices.
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