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Client Solutions Associate at FactSet responsible for developing a deep knowledge base across business, products, and clients, communicating with impact, asking effective questions, defining industry terms, and using advanced product knowledge to identify and implement solutions for clients.
Client Solutions Associates at FactSet are responsible for delivering excellent customer service, building relationships with clients, and ensuring smooth integration of software into clients' investment processes. They offer support through day-to-day client queries, large-scale projects, on-site consultation and training, and account management. Applicants must have a bachelor's degree, strong numeric and analytical skills, fluency in Japanese and English, exceptional communication skills, and knowledge of PC applications like Microsoft Excel. Preference is given to those with a background in finance, business, IT, mathematics, or economics.
The Senior UX Designer contributes to developing usable UIs and standards for FactSet’s stock and portfolio analysis software platforms. Responsibilities include user research, interaction design, visual design, and collaboration with cross-functional teams to optimize product solutions.
FactSet is seeking an experienced Machine Learning Operations Engineer to lead the development and maintenance of their next-generation Machine Learning Platform. Responsibilities include developing and maintaining ML pipelines, fine-tuning and deploying sophisticated ML models, and collaborating with Data Engineering and AI teams.
Lead and develop a skilled team of Infrastructure Operation engineers. Monitor and report on Infrastructure and process KPIs, devise and implement enhancement strategies, and perform regular system audits. Operate and maintain efficient, reliable network, systems, and Kubernetes-based infrastructure. Enhance infrastructure event management processes and modernize monitoring tools. Develop scripts to automate operations and maintain inter-departmental communication.
Responsible for managing operations, people, process improvement projects, stakeholder and workload management, and hiring appropriate candidates. Ensures accurate and reliable financial data collection and analysis from various sources.
Senior Associate Lead overseeing day-to-day operations of Customer Support Team, serving as point of contact for customers, collaborating with cross-functional teams, mentoring junior team members, managing implementation tasks, translating client requirements into reporting templates, and building a product knowledge base.
The Senior Associate Specialist will oversee the Customer Support Team, manage client inquiries, mentor staff, ensure timely implementation of tasks, and build a knowledge base. They will collaborate with various teams for a seamless customer experience and have strong analytical skills for client reporting.
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