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Owns outcomes, value realization, adoption, retention, renewals, and expansion for strategic enterprise customers. Leads success plans, QBRs, executive conversations, lifecycle management, and risk mitigation while coordinating Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also improves Customer Success playbooks, engagement models, processes, and team capabilities while mentoring other Customer Success professionals.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers using managed cloud services. Develops success plans, leads onboarding and executive QBRs, identifies risks, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, and resolves cross-functional issues. Contributes to Customer Success playbooks and process improvements while mentoring team members and supporting scalable engagement models.

Manage a portfolio of B2B technology customers, developing success plans, monitoring adoption and health, guiding onboarding and renewals, conducting business reviews, and supporting retention and growth. Coordinate Sales, Delivery, Operations, Consulting, Engineering, and Support teams to resolve issues and improve customer outcomes. Maintain account documentation, identify risks and expansion opportunities, and contribute to customer success process improvements.

Owns customer outcomes and value realization across strategic enterprise accounts. Manages the full customer lifecycle, including onboarding, adoption, renewals, and expansion, while leading QBRs and executive discussions. Coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering to resolve issues and ensure measurable outcomes. Supports retention and expansion, develops success plans, identifies risks, improves Customer Success processes, contributes to playbooks, and mentors team members.

Manages a portfolio of B2B technology customers, developing success plans, monitoring adoption and health, guiding onboarding and renewals, conducting business reviews, coordinating cross-functional resolution, supporting retention and growth, and improving customer success processes.

Engage customers by resolving billing, product, and service concerns; retain accounts through telephone-based customer solutions and upsell Spectrum video, internet, and phone services. Process orders, explain product comparisons, meet call-handling and sales goals, and maintain professional customer interactions. The role requires high school education, English communication, computer and billing-system proficiency, schedule flexibility, and the ability to handle irate customers. Two or more years of call center, customer service, or phone sales experience is preferred.

Drive new business sales by prospecting and engaging small businesses in a designated territory. Conduct consultative needs analyses, recommend Spectrum Business communication solutions, manage the sales cycle to close deals, keep accurate sales records, collaborate for order execution, attend training, and provide proactive customer support.

Drive new business sales to small businesses within an assigned territory through field-based prospecting and consultative needs analyses. Manage sales pipeline from first contact to closed deals across data, phone, video and mobile services. Maintain accurate records in required tools, collaborate with internal teams for order execution, meet sales targets and commission goals, and provide proactive customer communication and support.

Manage a B2B technology customer portfolio, developing success plans, monitoring adoption and account health, guiding onboarding and renewals, conducting business reviews, and supporting retention and growth. Coordinate Sales, Delivery, Operations, Consulting, Engineering, and Support teams to resolve issues and maximize customer value. Maintain account documentation, identify risks and expansion opportunities, and contribute to customer experience improvements and success methodologies.

Provides administrative support to department leaders by managing schedules, appointments, travel arrangements, meetings, correspondence, confidential records, reports, and office logistics. Maintains files, handles incoming mail, operates office equipment, troubleshoots minor issues, and conducts research and basic data analysis. Requires strong organization, prioritization, confidentiality, typing accuracy, office software proficiency, and at least three years of administrative or secretarial experience.