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As a Lead Service Designer, you will apply strategic and analytical skills to enhance service design for internal users in a banking environment. Responsibilities include collaborating with cross-functional teams, translating complex concepts into intuitive experiences, mapping product ecosystems, and advocating for customers through human-centered design methodologies. You'll lead workshops, prioritize design efforts, and explore new technologies to improve service efficiency and customer experiences.

The Lead Service Designer will collaborate with technology, product, and business teams to create engaging digital experiences by integrating customer needs with strategic service design. Responsibilities include mapping product ecosystems, managing design workshops, and advocating for human-centered design methods to enhance banking services. They will also leverage AI and data analysis to drive innovative solutions and improve internal processes.

As a Senior Back End Software Engineer at Capital One, you will collaborate with Agile teams to design and support technical solutions. You will utilize various programming languages to develop robust cloud-based applications and drive innovative solutions that empower users financially.