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Leads product management strategy and cross-functional teams at Capital One, reimagining customer experiences, identifying value creation opportunities, and delivering innovative technology-enabled products. The role applies human-centered design, business focus, technology-driven execution, integrated problem solving, and transformational leadership. Requires translating business strategy and analysis into consumer-facing digital products while driving organizational alignment and mitigating product risks.

Develop machine learning models supporting credit underwriting and business card strategies. Partner with data scientists, software engineers, product managers, and business stakeholders to design, train, validate, evaluate, backtest, and implement models. Analyze large numeric and textual datasets using Python, AWS, Spark, H2O, and related technologies, translating complex findings into business outcomes.

Reviews and fulfills third-party subpoenas and other legal requests from government agencies, law enforcement, and attorneys. Responsibilities include clarifying ambiguous requests, researching customer accounts, collecting documents, coordinating with internal business groups, documenting request and response details, meeting deadlines, escalating issues, and supporting reporting and special projects. This hybrid role requires onsite work in Richmond, Virginia three days per week.

Leads the Anti-Money Laundering investigator experience strategy and product management team. Defines product strategy, modernizes AML capabilities, and drives iterative development using data, AI, and customer-centric design. Oversees cross-functional collaboration with investigative and data modeling teams, translates customer and business needs into technology solutions, resolves complex product risks, and aligns teams to deliver efficient, innovative associate-facing experiences.

Supports multiple Director- and Managing Vice President-level executives through complex calendar management, travel coordination, expense reporting, meeting and event planning, communications, and team support. The role requires adaptability, sound judgment, resourcefulness, organization, attention to detail, and strong written and verbal communication skills in a fast-paced environment.

Lead the design, development, testing, deployment, and support of foundational AI systems, including model training, LLM inference, similarity search, guardrails, evaluation, governance, and observability. Optimize large-scale production AI systems for scalability, latency, throughput, cost, and hardware utilization. Collaborate with engineering, research, program management, and product teams while shaping the technical vision and roadmap for responsible AI platforms.

Develop and deploy applied generative AI and machine learning solutions using text, image, and audio data. Build, train, evaluate, validate, and operationalize NLP and deep learning models with LLMs, VLMs, and cloud technologies. Define AI observability and audit requirements, monitor non-deterministic system behavior, establish controls, curate training datasets, and collaborate with product, engineering, business, and data science teams to deliver scalable customer-facing solutions.

Manage financial close and consolidation, including financial statement consolidation, legal entity reviews, intercompany eliminations, foreign currency translation, journal entries, controls, and cash flow reporting. Partner with accounting systems, technology, and business teams on month-end processes, ERP strategy, system integrations, acquisitions, divestitures, compliance, and enterprise initiatives. Lead and coach indirect reports and contractors while providing technical accounting and legal entity advisory support.

Lead product management and quality governance for Capital One’s Global Payments Network. Drive scalable end-to-end testing frameworks, environment strategies, data governance, and reliable payment experiences across authorizations, settlement, disputes, digital, pricing, risk, and go-to-market. Partner with Product, Technology, Operations, and other cross-functional leaders to improve customer journeys, institutionalize quality processes, ensure compliance, and deliver strategic, user-centered payment solutions.

Advise retail banking Savings and Marketing teams on products, marketing strategy, legal risks, policies, customer communications, litigation, compliance, and third-party relationships. Partner with Compliance, Risk, Legal, and business stakeholders; coordinate outside counsel; assess complex regulatory issues; and provide strategic business counsel while managing multiple priorities.