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The Knowledge Manager - Horizontal Content Integration role involves establishing and supporting infrastructure, processes, and governance for centralized management of servicing content to enhance customer and agent experiences. Responsibilities include advocating for effective content management solutions, leading implementation of new technologies, collaborating with cross-functional teams, and driving transformational change in content strategy.

The Knowledge Manager - Horizontal Content Integration is responsible for establishing and supporting infrastructure, processes, and governance for centralized management of servicing content. This role aims to unlock the value of next-generation servicing experiences for agents and customers. Responsibilities include influencing content management solutions, delivering business and technical requirements, partnering with cross-functional teams, and leading the implementation of new content management technologies.

Senior Business Manager role in the Strategy team at Capital One's SIBC&P division. Responsible for developing and implementing growth and value enhancement strategies, managing strategic projects, conducting research and analysis, and providing thought leadership. Key focus on driving growth, profitability, and competitive success for the organization. Role includes team management, product development, marketing, credit risk analysis, and collaboration across various departments.