Top Tech Jobs & Startup Jobs

The Customer Support Specialist will focus on delivering exceptional customer service by addressing issues and requests efficiently. Responsibilities include logging and prioritizing support requests, building customer relationships, resolving support issues via phone and remote support, analyzing network trace information, and managing workflows using Salesforce.

The Customer Solutions Manager will build relationships with Vonage’s API customers, ensuring they are effectively utilizing the communication solutions provided. Responsibilities include defining success plans, educating customers, monitoring progress, identifying upsell opportunities, and resolving technical issues. The role requires strong organizational skills and the ability to engage with multiple accounts simultaneously.

As a Senior Software Engineer at Vonage, you will build and maintain scalable microservices, develop features for a messaging platform, and work on high-performance, distributed systems. You will contribute to a cloud infrastructure while ensuring code efficiency and system testing.