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As Director of Product Management, you will lead the strategy for BSS & Platform Services, manage product managers, and collaborate with various teams to drive growth and product evolution, particularly focusing on AI integrations and cloud services.

The Director of Product for BSS & Platform Services at Vonage is responsible for leading the product strategy, roadmap, and team management for cloud communications, focusing on BSS and platform capabilities.

Design, operate, and enhance global enterprise voice systems, ensuring call quality and supporting operational excellence. Troubleshoot call flow issues, manage incidents, and collaborate with cross-functional teams.

Build and maintain .NET backend services for bot integration and AI gateways; work full-stack (including Vue.js) in a DevOps culture; handle real-time protocols (SIP, WebSocket); design scalable microservices on AWS; participate in code reviews and collaborate with a distributed team.

Lead technical design and delivery of AEM-based architectures, guide engineering teams, integrate Adobe suite and third-party systems, implement Adobe Target A/B tests, define caching/security/CDN strategies, manage deployments and migrations, and provide ongoing technical support to business and marketing stakeholders.

Lead architecture and engineering for a real-time fraud prevention platform, designing high-throughput, low-latency distributed systems, driving performance optimization, mentoring engineers, defining standards for observability and operational excellence, and partnering with product and leadership to deliver scalable fraud detection services.

Support Sales by building customer price quotes, analyzing deal margins and competitive positioning, collaborating cross-functionally (Operations, Finance, Legal, Product), driving CPQ adoption, producing pricing insights, streamlining Deal Desk processes, training stakeholders, and managing projects to increase deal velocity and operational efficiency.

Develop and maintain Java microservices for Vonage's Fraud Prevention Platform. Build high-throughput, low-latency systems, design scalable solutions, write well-tested code, collaborate cross-functionally, evaluate technologies, deploy to AWS, and participate in on-call support to ensure production reliability.

Lead architecture and strategy for multi-tenant customer-facing data products and analytics platforms. Guide engineering and product teams on scalable data solutions, set architecture vision, evangelize best practices, facilitate technical decisions, and sponsor technical improvements while enabling teams to implement solutions.

Develop and maintain a real-time cloud service platform for contact center agents, ensuring performance, security, and scalability while improving automation and product utility.