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Front Desk Associates at Equinox are responsible for greeting members and guests, answering phone calls, responding to inquiries, updating member accounts, and ensuring a clean work environment. This role emphasizes providing exceptional customer service and may require working varied shifts.

The Personal Training Manager oversees the department, focusing on team culture, operational excellence, and superior member experiences. Responsible for trainer management, sales coaching, meeting targets, and operational SOP implementation, the PTM ensures effective onboarding and KPI management while supporting trainer development and financial planning.

The Assistant General Manager will manage various operational procedures across departments, ensuring high customer service and efficient club operations. Responsibilities include training staff, overseeing inventory control, managing budgets, and handling administrative tasks.

The Assistant Studio Manager at SoulCycle will manage studio operations, promote a positive community culture, support staff and riders, and ensure exceptional customer service. Responsibilities include process management, organizing schedules, and fostering relationships within the studio.

The Assistant General Manager will oversee operational management, including hiring and training staff, managing performance evaluations, ensuring customer service quality, adhering to budgets, and maintaining club cleanliness. Collaboration with the General Manager is essential, along with being adaptable to business needs.

The Personal Training Manager oversees business operations within the personal training department, fostering team culture and delivering exceptional member experiences. Responsibilities include managing trainers, leading business meetings, coaching on sales, and ensuring operational efficiency. The role also involves performance metrics tracking and supporting trainers with client interactions and financial planning.

The MNR Manager is responsible for maintaining the quality of the Equinox experience through education and trainer development, inspiring a culture of self-improvement, and fostering teamwork to achieve business objectives.