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As a Customer Success Guide, you will drive customer success and platform adoption, collaborating with customers to help them achieve their business goals. Responsibilities include onboarding customers, managing relationships, resolving issues, and ensuring customers gain value from the products and services offered. You will work with internal teams to coordinate efforts and create customer success plans with measurable outcomes.

The Sr Industry Solution Lead or Architect will drive strategic deals at the executive level, engage in solution designs for enterprise workflows, and ensure collaboration with Services Account Executives and internal teams for successful implementation strategies.

The GenAI Architect will drive customer outcomes by delivering technical advice and hands-on implementation of ServiceNow's GenAI capabilities. You will lead complex projects, collaborate with cross-functional teams, and stay updated on emerging technologies to enhance ServiceNow offerings while ensuring customer satisfaction and value realization.