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Senior leadership role within the Global Technical Support organization, responsible for leading teams in the Asia Pacific & Japan region. Key responsibilities include overseeing the Australia regulated market teams, Japan & Korean Language Support teams, and geography-specific support responsibilities. Focus on ensuring exceptional customer service, compliance with regulations, and driving key business metrics and objectives.

Senior Director role within the Global Technical Support organization, responsible for leading teams in the Asia Pacific & Japan region. Responsibilities include leading Australia regulated market teams, Japan & Korean Language Support teams, and geography-specific support responsibilities. Focus on driving key business metrics and objectives, ensuring exceptional customer service experience, and compliance with regulations and laws.

Lead and mentor a team of researchers in conducting generative, formative, and summative research to support product design. Collaborate with various teams to set research priorities and influence product strategy. Manage team operations, budget, recruitment, and communication of research insights throughout the organization.

The Customer Outcomes Platform Architect is responsible for helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. They work closely with customers to accelerate their adoption of the platform and realize value faster. This role involves advising on instance strategy, technical governance, core data, and platform health. The ideal candidate will have experience as an enterprise architect with a focus on technology strategy, governance, and solution design, and the ability to become a trusted advisor to senior executives.

This Solution Architect role involves consulting with customers on implementing ServiceNow solutions to accelerate adoption and drive customer business outcomes. The role requires expertise in providing leadership, support during sales cycles, and advocating for customer needs within ServiceNow.

The Customer Outcomes Platform Architect at ServiceNow is responsible for establishing a strong technical foundation in the ServiceNow Platform and designing solutions that drive business outcomes. This role involves guiding partner and customer resources to achieve their goals through leading practices and interacting with key stakeholders to ensure successful implementation of ServiceNow solutions.

The Associate Customer Success Manager will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of ServiceNow products. Responsibilities include ensuring customer satisfaction, promoting success stories, and resolving client issues.