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As a Contact Center Agent, you will log calls and incidents, provide technical support, escalate complex issues, and assist users with the ServiceNow platform. Your role includes troubleshooting customer issues effectively and maintaining communication with various stakeholders.

The Advisory Solution Consultant will support product sales as a technical expert, leading workshops to identify customer challenges, provide product demonstrations, and guide strategic programs in major accounts. The role involves collaboration with sales, product management, and partners to enhance solution delivery and customer alignment during sales cycles while achieving sales goals.

In this role, you will lead cross-product initiatives and drive innovative end-to-end user experiences. You'll provide strategic direction and collaborate closely with engineering and product management. The position involves sharing expertise to elevate design practices throughout the company and influencing product strategy for enhanced user journeys.