The MSP Project Manager will oversee projects from initiation to completion, ensuring successful delivery and client satisfaction. Responsibilities include translating client requirements, tracking project metrics, maintaining documentation, and leading teams while implementing project management best practices.

The MSP Help Desk Manager oversees the Help Desk team, ensuring high service standards and client satisfaction. Responsibilities include managing team performance, incident management, compliance with SLAs, and continuous process improvements to enhance efficiency and service delivery.

The Account Manager will serve as the main point of contact between clients and the technical team, ensuring high client satisfaction and fostering long-term relationships. Responsibilities include leading technology business reviews, preparing management reports, providing quotes for client requests, and reviewing contracts for renewals.