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Varsity Tutors is seeking a Customer Retention Manager to lead a team of customer retention professionals, assess needs, renew memberships, and provide high-quality service to clients. This role involves hiring, management, development, and performance evaluation of the team.

The Customer Retention Manager will lead a team of retention specialists, assess client needs, renew memberships, and strengthen client relations. They will work with other retention leaders to develop strategies for business growth.

The Customer Retention Manager will lead a team of customer retention professionals, develop retention plans, analyze metrics, and work with leadership to ensure customer satisfaction and growth. Responsibilities include hiring, coaching, managing team performance, hitting performance targets, and promoting employee engagement. Must have strong leadership qualities, experience in customer retention, and the ability to work some evenings and weekends. Remote work environment with competitive salary, benefits, and equity in the company.