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Provide L1 technical support for an AI-driven email and SaaS security platform: triage and resolve inbound tickets, investigate threats and logs, collaborate with Engineering/Product, support onboarding, and create knowledge base content to improve customer outcomes and product quality.

Manage and grow an enterprise portfolio (Fed/SLED), drive adoption and ROI of the Abnormal platform, develop strategic success plans, identify expansion opportunities, build executive relationships, monitor health and mitigate risk, and collaborate cross-functionally to ensure renewals and customer satisfaction.

Serve as primary customer liaison to drive onboarding, adoption, retention, and ROI. Build executive relationships, deliver QBRs, monitor health, manage escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment to maximize customer value.

The Transformation Strategy Manager leads AI-driven process redesign, translating transformation strategies into requirements, managing initiatives across functions, and owning performance analytics to ensure successful adoption and measurable impact.

Own outbound field motion for Identity Threat Protection launch, validate messaging in live deals, synthesize field intelligence into product recommendations, run adoption diagnostics, and provide technical escalation support for complex identity situations.

Manage Customer Success operations by optimizing processes, analyzing data for insights, and providing tools for team efficiency in a SaaS environment.

Lead messaging, positioning, and go-to-market for core AI-native security products. Drive product launches, sales enablement, demand generation content, customer research, and analyst/customer-facing evangelism to accelerate pipeline and revenue.

The Sales Development Representative will initiate contact with potential clients, identify needs, and qualify leads, aiming to meet sales targets while collaborating within a sales team.

Lead integrated marketing campaign planning and execution, coordinate cross-functional teams, and create scalable campaign toolkits. Drive AI-enabled campaign frameworks, enable regional activation, automate reporting, track performance and readiness, and standardize messaging and demand plans across regions to optimize pipeline and go-to-market goals.

Lead and grow a Customer Success team to drive adoption, retention, renewals, and expansion for enterprise SaaS customers. Implement scalable processes, use data and AI tools to improve customer health and outcomes, handle escalations with product and engineering, and meet quota through coaching, hiring, and operational discipline. Manage mid-market and tech-touch accounts and champion AI-enabled workflows.