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In this role, you will provide technical support to customers, manage critical issues, troubleshoot problems, and collaborate with various teams to ensure customer satisfaction. You will lead troubleshooting sessions, report escalated cases, and improve internal and external documentation, ensuring SLAs and KPIs are met.

The Software Development Manager will lead a team of engineers, overseeing development projects and managing people while demonstrating strong technical skills. Responsibilities include coding in languages such as C, C++, or Java, managing cloud applications, and ensuring adherence to best security practices.

As an Operations Analyst, you will publish business-critical dashboards, drive insights and collaborate with stakeholders to manage key deliverables. Responsibilities include ensuring data integrity, monitoring performance metrics, and supporting ad-hoc reporting for leadership. Proficient use of Power BI and MS Office tools is essential, alongside strong problem-solving, communication, and organizational skills.