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Supports vendor and item master data setup and maintenance across the organization. Acts as a liaison between vendors and internal teams, provides guidance and training, monitors policy compliance, assists with audits and risk assessments, analyzes vendor data, prepares reports, tracks KPIs, resolves issues, and recommends process improvements.

Lead e-commerce fulfillment analytics and strategic planning across five grocery brands. Build models and market outlooks, generate actionable insights, present recommendations to executives, partner cross-functionally to optimize capacity, sales capture, and costs, and drive continuous improvement of processes and team capabilities.

Leads enterprise-wide end-to-end business process design, harmonization, governance, and performance management across brands and functional domains. Owns SAP Signavio as the enterprise process platform and maintains process standards, repositories, KPIs, and traceability to data, technology, and system design. Partners with transformation leads, architects, and process owners during a large-scale ERP program, driving simplification, automation, continuous improvement, and stakeholder alignment. Mentors internal and partner resources and provides executive-level guidance throughout the five- to seven-year transformation.

Supports vendor and item master data setup and maintenance across the organization. Serves as a contact for vendors and internal teams, provides guidance and training, monitors compliance, supports audits and risk assessments, analyzes vendor data, prepares reports, tracks KPIs, resolves issues, and recommends process improvements. The role also contributes to workflow optimization, stakeholder communication, and vendor relationship management.

Provides Level 1 customer support by phone and email to store personnel and customers. Documents, troubleshoots, resolves, tracks, and escalates inquiries involving technology, merchandising, maintenance, operations, online orders, digital offers, and loyalty programs. Monitors urgent issues and trends, follows notification procedures, and ensures cases are managed through resolution.

Provides Level 1 customer support to store personnel and customers by phone, email, surveys, and contact forms. Documents, troubleshoots, resolves, tracks, and escalates issues involving technology, merchandising, maintenance, operations, orders, online purchases, digital offers, and loyalty programs. Identifies urgent problems and trends, follows notification procedures, and maintains cases through resolution while delivering empathetic, responsive service.

Provides level-one customer and store support through phone and email. Documents, troubleshoots, resolves, tracks, and escalates customer inquiries and support tickets involving technology, merchandising, maintenance, operations, online orders, digital offers, and loyalty programs. Monitors urgent issues and trends, follows escalation procedures, and ensures customers and business users receive timely updates.

Supports vendor and item master data setup and maintenance across the organization. Serves as a contact for vendors and internal teams, facilitates training and communication, monitors compliance, supports audits and risk assessments, analyzes vendor data, prepares reports, tracks KPIs, resolves issues, and contributes to process improvements.

Lead e-commerce fulfillment analytics and planning: build and govern data pipelines, design and deploy optimization models and reporting, produce strategic market outlooks, deliver actionable insights, and partner cross-functionally to optimize capacity, network design, sales capture, and costs.

Leads enterprise-wide end-to-end business process design, harmonization, governance, and performance management across multiple grocery brands. Owns SAP Signavio as the enterprise process platform, aligns process, data, technology, and organizational change initiatives, and supports ERP transformation. The role resolves cross-functional dependencies, drives simplification and automation, guides executive decisions, and mentors process owners and transformation contributors throughout a five- to seven-year program.