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The Senior Customer Support Engineer at Fivetran takes ownership of customer cases, providing troubleshooting support and collaborating closely with customers and engineers to resolve issues efficiently. They develop documentation for workarounds, contribute to the knowledge base, and guide team members while ensuring customer satisfaction in a highly technical capacity.

Lead the technical architecture and development of Fivetran’s Data Lake product by designing high-performance, reliable data lake systems while collaborating with product teams. You will manage complex projects, ensure operational excellence, and contribute to open-source initiatives like DuckDB.

The Principal Software Engineer will lead the architecture, design, and development of Fivetran’s Data Lake product. Responsibilities include developing large-scale data lake systems, ensuring operational excellence, addressing performance challenges, and collaborating with product teams for innovative solutions.

As an Engineering Manager at Fivetran, you will lead a team of engineers, coordinate with various stakeholders, and ensure the quality and efficiency of engineering processes while fostering a culture of engagement and continuous improvement.

The Customer Support Engineer (CSE) at Fivetran will serve as a technical champion for customers, resolving technical issues, providing support, and ensuring a high-quality customer experience. Responsibilities include troubleshooting incidents, onboarding new team members, and participating in on-call rotations, all while collaborating closely with internal and external stakeholders.

As the Director of Global Channel Sales at Fivetran, you will develop and manage a channel partner ecosystem, onboard new partners, and guide a team to achieve sales targets while fostering strong partner relationships.

As a Customer Support Engineer, you will work closely with customers to resolve technical issues, take ownership of cases, provide troubleshooting support, and collaborate with engineering and product teams. You will contribute to enhancing customer experience and documentation while working in a 24/7 shift environment.