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The Customer Advocate will resolve customer billing and account issues via live chats, emails, and support tickets. Responsibilities include verifying customer identities, handling disputes, and gathering feedback for product improvement, all while maintaining strong customer empathy and communication.

The Associate Customer Success Engineer is responsible for developing and maintaining relationships with high-value customers. This includes understanding their business needs, conducting product demos, monitoring customer health, advocating for customers, and refining customer success SOPs. The role involves collaborating with various teams to ensure customers achieve their business objectives using the company's product.

The Senior Manager, PMO will establish and enhance the Project Management Office within DigitalOcean to drive strategic projects, improve methodologies, and ensure project delivery aligns with the organization's goals. Responsibilities include developing governance frameworks, managing resources, and leading performance reporting.