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The Technical Account Manager (TAM) acts as the primary technical support contact for strategic customers at Cloudflare, managing post-contract support experiences, responding to escalations, collaborating with cross-functional teams, and providing proactive recommendations to enhance customer satisfaction and support.
The Billing Support Specialist assists customers with financial, billing, and invoicing questions. They resolve complex billing issues, communicate customer needs, work with accounting and engineering teams, and develop documentation to improve billing procedures.
In this remote role, the Channel Account Manager will expand Cloudflare's sales through recruiting, training, and managing reseller and systems integrators. Responsibilities include developing partner business plans, driving pipeline revenue, and collaborating with sales teams to increase partner engagement and enablement efforts.
As a Consultant for Application Security and Performance at Cloudflare, you will provide advisory and hands-on implementation services for enterprise customers, ensuring they maximize their investment in Cloudflare's products. Key responsibilities include planning and delivering customer services, gathering requirements, implementing solutions, troubleshooting issues, and contributing to internal documentation.
As a Senior Product Designer, you will create end-to-end user experiences, develop prototypes, collaborate with cross-functional teams, and mentor other designers while influencing the design culture within the organization.
As a Software Engineer Intern at Cloudflare, you will work on impactful projects over a 12-16 week period, collaborating with cross-functional teams and delivering code that affects millions of users. You will receive mentorship, access to leadership, and opportunities for professional development while building your network.
The Distributed Systems Engineer will enhance the Cloudflare Analytical Database Platform by developing new components, optimizing existing functionality, and collaborating with teams and the open-source community. Responsibilities include maintaining performance of database clusters, troubleshooting issues, and building solutions tailored to data needs.
The Territory Account Executive will drive enterprise and mid-market sales in Thailand for Cloudflare solutions, focusing on strategic selling to develop relationships with decision makers and achieve revenue targets. Responsibilities include managing sales pipelines, contract negotiations, and maintaining strategic relationships with key accounts, with significant travel required.
As a Technical Support Manager at Cloudflare, you will lead a team of Technical Support Engineers, manage high priority customer tickets, improve support processes and tools, and communicate customer needs effectively across the company. You'll also engage in the hiring, coaching, and training of support staff to enhance team performance and morale.
The Senior Territory Account Executive will develop and execute account/territory plans to achieve sales targets, drive business acquisition and customer expansion, build a robust sales pipeline, and craft compelling value propositions for Cloudflare services. They will also manage key accounts, provide strategic recommendations, and work with cross-functional teams to enhance customer experience.
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