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Lead Grab Support Operations by managing customer feedback, ensuring smooth processes, training agents, and improving customer experience. Responsible for team management, process improvement, and performance evaluation. Requires 5 years of supervisory experience in customer-centric environments and 3-4 years in contact center operations.
Be the Workday subject matter expert (SME) for Workday Integration. Responsibilities include supporting HR Systems matters, reviewing and implementing Workday features, maintaining the Workday HCM system, identifying automation opportunities, providing advice to stakeholders, developing user procedures, assisting in change management, and more.
Lead Software Engineer role at Grab focusing on building GrabMaps product using Java, Go, and Python. Responsibilities include developing backend services, implementing tests, code reviews, and performance analysis.
As a Senior Software Engineer at Grab, you will be responsible for building and maintaining systems that power their vehicle rental and maintenance systems. You'll partner with cross-functional teams to design and build features, improve existing product features, and drive continuous integration and delivery efforts.
Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue. Responsible for maintaining existing relationships with merchants to drive growth for GrabFood. Lead elements of business identification, partnerships, account management, and execution strategy.
Seeking a City Marketplace & Retention Specialist to provide insights on city marketplace growth direction, support strategy execution, and deliver recommendations for related stakeholders. Responsibilities include marketplace data analysis, relationship management, strategy formulation, and event coordination. Requires 2-3 years of experience in finance, accounting, business, or tech industry, as well as strong analytical and communication skills.
Manage a portfolio of key restaurants, build lasting relationships, and drive growth for GrabFood. Lead business identification, partnerships, account management, and execution strategy. Evaluate strategic opportunities and drive growth of key accounts. Deliver business improvement projects and ensure operational excellence.
As a Senior Program Manager within the Value Management Office (VMO) at Grab, you will be responsible for overseeing interconnected projects, budget planning, risk management, program governance, and leadership within the team. You will contribute to Grab's overall value and champion best practices in program management. The role requires strong leadership skills, vision, judgement, and a growth mindset.
Senior Data Scientist specializing in Conversational AI at Grab Support. Responsibilities include analyzing unstructured data, developing machine learning models for conversational AI, evaluating models, collaborating with teams, and researching advancements in AI. Must have a Ph.D. or Master's in relevant fields, strong fundamentals in ML and NLP algorithms, familiarity with deep learning frameworks, statistical programming skills, and software development capabilities. Good to have experience with customer support chatbots and multi
Senior Product Designer in the Transport team at Grab, responsible for owning Product Design outcomes, practice, and quality. Collaborate with cross-functional teams to drive impactful solutions for users in Southeast Asia. Key responsibilities include driving product design outcomes, collaborating across teams, problem exploration, and solution delivery. Must have a portfolio showcasing recent work and expertise in product design, design thinking, and user-centric design.
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