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Manage a high-volume portfolio of smaller customer accounts, serving as the primary contact and resolving routine issues. Conduct virtual check-ins, monitor customer health and retention metrics, identify upsell and cross-sell opportunities, promote product adoption, and coordinate with sales, support, and operations teams. Use reporting and retention data to identify churn risks, develop prevention strategies, and help customers maximize value from UPS solutions.

Processes customer accounts receivable, investigates unidentified payments, applies payments to invoices, performs reconciliations, prepares general ledger postings and refunds, processes direct debits, and communicates with customers, collectors, operations, countries, and UPS departments.

Develop and manage a B2B client portfolio within a defined geographic area. Identify and contact prospective customers, schedule appointments, analyze needs, present UPS services, prepare bids, and achieve monthly sales targets. Retain and expand existing accounts, resolve client issues, maintain account records, and update sales reports and internal systems. The role requires travel, vehicle operation, communication skills, Microsoft Office proficiency, and flexible shift availability.

Drive growth across a Florida territory by prospecting for new B2B customers, generating leads, presenting solutions, tailoring offerings to client needs, executing sales plans, analyzing market trends, negotiating terms, and closing deals. Collaborate with marketing, product development, and customer support teams to deliver a seamless client experience. The role requires logistics knowledge, strong communication skills, willingness to travel, and local residency or self-relocation.

Develops and manages a B2B client portfolio within an assigned territory. Responsibilities include prospecting, scheduling appointments, assessing customer needs, presenting UPS services, preparing bids, meeting sales targets, retaining and expanding client relationships, resolving issues, and maintaining sales reports and internal systems.

Manage and correct billing documents (issue credit/debit notes), deliver high-quality phone and email customer service in English and Dutch, and investigate systems to prevent future billing inconsistencies.

Develops and manages a B2B client portfolio within an assigned territory. Responsibilities include prospecting, scheduling appointments, analyzing customer needs, presenting UPS services, preparing bids, retaining and expanding active accounts, resolving issues, and maintaining sales reports and internal systems.

Provide accounts receivable support for the LATAM region across 12+ countries: investigate data, process applications and refunds, manage mass case applications, handle escalations, interact with stakeholders (collections, billing, AP, operations), and prepare reporting.

Processes approximately 150 daily accounts receivable cases, reconciles up to $5 million monthly in COD and credit card payments, applies cash accurately, resolves discrepancies, supports cash flow, reduces late payment fees, maintains audit-ready records, and collaborates with Finance, AR, and Operations teams. The role also tracks workloads, meets SLA requirements, ensures compliance with financial controls, and identifies process improvement opportunities.

Resolves approximately 150 daily accounts receivable cases, reconciles $5 million monthly in COD and credit card payments, posts cash accurately, investigates discrepancies, supports cash flow, reduces late payment fees, maintains audit-ready records, meets service-level agreements, and collaborates with Finance, AR, and Operations teams to improve payment processes.