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As a Customer Success Manager, you will create strategies for technology adoption among AvePoint customers, establish long-term relationships with enterprise accounts, facilitate project adoption, and ensure customer satisfaction throughout the lifecycle of their engagement with our products.
The Customer Success Engineer will support the Customer Success Team by facilitating customer adoption and technical enablement of solutions. Responsibilities include engaging with customers during onboarding, addressing low product adoption, leading workshops, and contributing to customer-facing content.
The Customer Success Manager will focus on enhancing technology adoption for AvePoint customers, building long-term relationships with enterprise-level accounts, and ensuring customer satisfaction through strategic planning and collaboration with sales and technical teams.
The Sr. Partner Development Manager at AvePoint is responsible for identifying, recruiting, and developing Managed Service Providers (MSPs) to drive revenue. The role involves partner recruitment, co-marketing initiatives, certification of MSPs, and exceptional account management to enhance partnerships and ensure sales growth.
The Presales Solutions Engineer will work closely with account managers as the key technical lead during the sales process. Responsibilities include presenting AvePoint's solutions, facilitating solution discovery, creating tailored proof of concept environments, writing proposal responses, and developing customer relationships to drive long-term adoption of solutions.
Maintain the OpenText-EDMS system for clients, develop and implement maintenance plans, provide technical support and troubleshooting.
Full Stack Software Developer responsible for end-to-end solutioning and development of software and web applications in the Financial Industry. Backend development includes microservices architecture, event-driven design, security best practices, and AWS services. Frontend development involves creating user-friendly web applications, writing unit tests, and maintaining design consistency.
Facilitate and guide the scrum team in adopting and implementing the Scrum framework for products in the Financial Industry. Manage scope, timelines, and communications with stakeholders. Resolve conflicts, ensure deliverables meet quality standards, and provide guidance in Agile frameworks.
Onsite Technical Support Engineer responsible for onsite implementation, troubleshooting technical issues, collaborating with Support & R&D Team, providing customer feedback/solutions, and maintaining software application and infrastructure.
The Technical Presales Engineer partners with sales executives to provide technical support during the sales process. Responsibilities include presenting AvePoint solutions, facilitating customer discussions, building tailored environments, authoring proposals, and collaborating with product management to align with customer needs.
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