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The Chief of Staff will drive strategic initiatives at cargo.one, coordinating high-priority projects, enhancing operational efficiency, and collaborating across departments to ensure alignment and impact.

In this role, you will lead Customer Success and Account Management teams, focusing on maximizing customer outcomes, retention, and growth. You will collaborate with cross-functional leaders to enhance the customer journey and drive business results, particularly focusing on Net Revenue Retention for SMB and Enterprise customers.

As a Senior Partner Operations Specialist, you will analyze performance, solve complex challenges, and drive operational improvements for airline partners in the digital air freight industry.