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The role involves developing and managing processes and tools for the sales life-cycle, including pricing, invoicing, and sales pipeline analytics. It includes leading project teams, consulting with business leaders, and enhancing sales operations systems while providing guidance to less-experienced staff.

The Customer Success Manager I at SUSE engages with enterprise customers to enhance SUSE adoption and deliver ongoing value. Responsibilities include managing post-sales activities, fostering customer relationships, guiding onboarding, maximizing product use, and collaborating with cross-functional teams to ensure customer satisfaction and identify upsell opportunities.