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The Operations Manager oversees daily operations, ensuring KPIs are met for various processes. Responsibilities include managing work order activities, resolving escalations, analyzing data for improvements, and supporting continuous improvement initiatives and strategic projects.

The Toner Reconciliation Specialist is responsible for reconciling billing and shipment reports for MPS agreements involving toner usage. Duties include validating billing information, managing shipment records, generating reports, and collaborating with various teams to ensure accurate data processing and customer support.

The COS Manager is responsible for leading Customer Operations Specialists to ensure effective service delivery and customer satisfaction across various accounts. They manage complex contracts, oversee installed devices worth over $10M, and promote continuous improvement in operational processes. The role involves coordinating across diverse teams, maintaining budgets, and ensuring customer retention while fostering team motivation and development.