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Leads partner product integration and quality delivery across G Adventures’ product and operational model. Serves as the primary partner liaison, coordinates product improvements, oversees data and documentation processes, ensures compliance with contractual and supply chain requirements, analyzes customer evaluations, and drives corrective actions. Collaborates with Product, Operations, Buying, Tour Staff, Customer Solutions, and software development teams to maintain trip standards, customer experience, safety, and brand consistency.

Lead IT procurement across sourcing, requisitions, purchase orders, invoicing, spend tracking, contract renewals, negotiations, vendor relationships, and risk management. Collaborate with Legal, IT, Cybersecurity, and business stakeholders to ensure compliance, optimize costs, monitor vendor performance, and identify marketplace opportunities.

Supports regional consumer and trade marketing campaigns, partnerships, events, and promotional launches. Coordinates vendors, media partners, tourist boards, content creators, logistics, budgets, calendars, collateral, and stakeholder communications. Assists with campaign reporting, quality assurance, lead management, social media scheduling, training support, and prize winner communications while maintaining brand consistency and identifying opportunities to improve regional marketing effectiveness.

Deliver end-to-end regional tour operations support including trip execution, traveller complaint resolution, supplier quality control, critical incident coordination, visa and compliance management, budget and invoice administration, and operational administration and SOP ownership to ensure smooth, high-quality traveller experiences.

Sell and book small-group travel by phone and email, meet monthly sales targets, provide exceptional customer service, resolve booking issues, recommend trips and add-ons, follow booking procedures, and collaborate with global teams while living G Adventures’ core values.

Sell G Adventures trips by phone and email, meeting monthly sales targets and customer service KPIs. Qualify traveller needs, recommend and book appropriate trips and add‑ons, resolve booking issues with empathy, follow correct booking procedures, work varied shifts/weekends, and contribute to company culture and team collaboration.

Sell G Adventures trips by phone and email, meet monthly sales targets, provide exceptional customer service, resolve booking issues, use correct booking processes, recommend add-ons, and collaborate with the global team while living company core values.

Manage accounts receivable collections and aging, resolve payment discrepancies and unapplied cash, process payments, write-offs and refunds, prepare journal entries and support month-end/year-end close, maintain customer records and statements, collaborate with Sales and payment processors, and contribute to process improvements.

Lead regional sourcing and buying across MENA: develop and execute purchasing strategy, source vendors and run RFPs, negotiate and manage contracts, oversee renewals, budgets and supplier performance, ensure legal compliance and sustainability, train cross-functional teams, and drive continuous improvement.

Manage and execute flight, accommodation, activity and group reservations for East & Southern Africa. Book and ticket flights using GDS, maintain records, liaise with suppliers and operations, mentor coordinators, support system improvements, handle emergencies, and ensure reservation accuracy and compliance with fare and supplier rules.