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The Director of Engineering leads engineering and maintenance teams, managing safety systems, construction communication, and maintenance of hotel facilities to ensure guest safety and comfort.

Manage and maintain all property IT systems and voice/data communications. Ensure 24/7 availability of PMS, POS, HSIA, PABX and call accounting. Provide end-user support, enforce security procedures, keep system records, assist guests with technical issues, and execute hotel and corporate systems strategies. Participate in regional systems meetings and support project implementations.

Lead property-wide learning strategy and deliver training programs (orientation, service, leadership, compliance). Manage and deploy trainers and external vendors, perform Learning Needs Analyses, create training plans and budgets, run change initiatives, enforce Four Seasons standards through testing, and support HR functions including recruitment, events, and health & safety.

Interns at Four Seasons assist with service tasks, setup, and guest requirements while maintaining high hotel standards and a positive attitude.

The Learning & Development Specialist designs and implements training programs, evaluates service quality, manages onboarding, and supports performance improvement initiatives to enhance guest and employee experiences.

Maintain the general ledger and balance sheet reconciliations, assist the Assistant Director of Finance, and supervise payroll, accounts payable, and cashiering. Ensure compliance with local and corporate policies and support finance department operations including rotating shifts, weekends, and holidays.

Designs and delivers onboarding, compliance, management and operational training; conducts learning needs analyses; manages training programs, trainers and vendors; measures training impact; creates budgets and training plans to improve guest service and managerial performance at the property.