Top Tech Jobs & Startup Jobs

Provide end-to-end customer support by phone and email, assisting with billing, meter exchanges, and service issues. The role requires empathy, resilience, strong communication, problem-solving, decision-making, and teamwork in a fast-paced environment. Full training is provided, with hybrid working and an initial eight-week training period at the Nottingham hub.

Leads the vision, strategy, roadmap, and delivery of Connections technology products supporting customers, field teams, partners, workforce management, scheduling, and metering. Builds and develops product teams, manages in-house and SaaS technology partnerships, influences senior stakeholders, and drives customer-focused, data-led product transformation and operational improvement across complex energy connection journeys.

Leads the vision, strategy, roadmap, and performance of Flex energy technology products connecting and managing EVs, chargers, heat pumps, batteries, and solar assets. Oversees product teams, partners with engineering and SaaS providers, drives experimentation and data-led decisions, and aligns commercial, customer, technology, and operational priorities. Builds strategic technology partnerships, coaches product leaders, and delivers customer and business value across a complex connected energy ecosystem.

Provides end-to-end customer support for energy-related queries, including billing and meter exchanges, by phone and email. Resolves complex issues, advocates for customers, handles sensitive information, and contributes to process improvement. The role requires strong communication, resilience, adaptability, teamwork, decision-making, and willingness to learn evolving energy regulations. Previous customer service experience is beneficial, but full training is provided.