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The Technical Support Analyst monitors IT systems for performance and incidents, providing Level 1 application support for Ozone API solutions. Responsibilities include troubleshooting issues, managing service desk tickets, and ensuring customer satisfaction. The role involves close collaboration with engineering teams to resolve queries and maintain service quality.

As a Lead Engineer, you will guide the iOS and Android development teams in creating high-quality mobile applications. Your responsibilities include providing technical leadership, mentoring team members, collaborating with cross-functional teams, and ensuring the performance and scalability of applications. You will also oversee the development of SDKs and participate in project planning and architecture reviews.