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21 Hours Ago
Pasay, Southern Manila District, National Capital Region, PHL
1,723 Employees
Entry level
1,723 Employees
Entry level
Consulting
The Customer Communication & Engagement Specialist is responsible for providing exceptional service through social media channels, resolving customer inquiries with a focus on first contact resolution. This role involves collaborating with other departments and making informed decisions based on customer needs to enhance service experience.
8 Days Ago
Rocklands, Victoria, AUS
1,723 Employees
Senior level
1,723 Employees
Senior level
Consulting
The Head of Workforce Management will oversee planning, scheduling and real-time management of contact center resources, establish best practices, drive operational efficiencies, and deliver workforce management strategies. The role requires strong analytics and leadership skills, ensuring alignment with client needs and organizational goals.
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