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Oversee B2C operations, improve processes, lead cross-functional initiatives, maintain support levels, enforce compliance, work on data dashboards, launch campaigns, monitor sales productivity, coordinate with product team, and review sales pipeline metrics.

The Technical Support Executive will handle technical support processes, troubleshooting cases, and providing solutions to customers. This role involves daily reporting, collaboration with internal teams, and may include site visits to ensure service quality and effective communication with engineering teams.

The Executive, Quality Control will advocate for product quality by verifying incoming and outgoing materials, inspecting procedures, and assisting dealers with car collection and complaints. Responsibilities include troubleshooting car issues, providing justification for complaints, negotiating with dealers, and conducting final inspections before car handover.

The Executive, Quality Control will ensure that the company's merchandise meets quality standards by verifying incoming and outgoing materials, inspecting procedures, and handling technical issues and dealer complaints related to cars. Duties include troubleshooting repairs, conducting final inspections, and liaising with dealers regarding car issues.

As an Executive in Quality Assurance, you'll maintain quality standards in customer service, review and assess support interactions, provide feedback, analyze performance metrics, help improve KPIs, and facilitate training programs for agents. You'll also create performance reports and contribute to positive team culture.

You will assist in confirming car conditions against inspection reports, help customers with ownership changes, and manage document uploads. Responsibilities include contacting car owners, confirming purchase prices with CMS, managing biometric records, and ensuring documentation is complete and accurate.

The Executive, Quality Control ensures customer satisfaction by verifying incoming and outgoing materials and inspecting procedures. Responsibilities include assisting dealers during car collection, addressing dealer complaints related to technical issues, providing justifications, negotiating, troubleshooting repairs, and conducting final inspections before handing cars to dealers.