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The Senior Capacity Planner focuses on forecasting contact center demand and analyzing operational capacity performance. This role supports the Customer Experience Group by ensuring staffing aligns with customer SLA targets and business objectives. Key responsibilities include medium and short-term forecasting, calculating staffing requirements, managing planned shrinkage, and supporting continuous improvement initiatives.

The Senior Quantitative User Experience Researcher will lead research efforts at Agoda, focusing on integrating quantitative and qualitative research methods to enhance user experience. Responsibilities include planning and conducting research, analyzing data, and communicating findings to improve product design. The role demands a robust background in user research, statistical methodology, and collaboration with cross-functional teams.

As a Senior Software Engineer at Agoda, you'll lead the development of new features, build advanced architectures, and contribute to full stack engineering projects. You'll work in an agile environment, collaborating with various technical teams to enhance our web and app products.

As a Marketing Analyst for Agoda's New Activities team, you'll be responsible for testing marketing ideas, enhancing targeting strategies, and contributing to the growth of new products such as flights and activities. You'll utilize quantitative analysis and A/B testing to validate marketing strategies and support overall performance improvements.

The Manager - Data & Analytics will lead data initiatives, closely consulting with Finance stakeholders to design high-quality data solutions and manage end-to-end data flows and reporting. This role enhances automation and accuracy in data processes and aims to leverage analytics for the Finance department and Agoda.

As a Front-End Engineering Manager at Agoda, you'll lead a team to develop scalable front-end solutions using Typescript, React, and Redux. Responsibilities include mentoring engineers, collaborating with cross-functional teams, resolving technical challenges, and staying updated on front-end technologies.

As a Marketing Analyst at Agoda, you will analyze and optimize performance marketing campaigns across various platforms. Your role includes experimenting with search ads, testing display campaigns, and building analytical models and dashboards to improve the lifetime value of customers. Collaboration with a skilled team on data-driven marketing strategies is key.