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The Senior Data Support Specialist role involves overseeing annual review activities, managing project plans, resolving complex data issues in Superannuation and Managed Funds, and ensuring quality and accuracy in reporting and fund level services.

The Technical Writer will establish GROW’s information architecture and create comprehensive technical documentation. They will collaborate with engineers and product managers, develop content strategies, manage documentation repositories, and incorporate user feedback to enhance clarity and usability. Proficiency in documentation tools like Markdown, HTML, and Confluence is essential.

As a Team Leader in the complaints department, you will oversee the resolution of member complaints in a financial services context. You'll manage both simple and complex complaints, influence process improvements, and deliver fair outcomes while providing insights to prevent future issues. Your role involves leading a team focused on exceptional customer service and effective negotiation.