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The Team Leader in Operations will guide a team to deliver high-quality customer service, monitor team performance, ensure compliance with internal and external standards, coordinate resource allocation, and pursue personal and team development to adapt to business changes.

The Senior Payroll Implementation Analyst will collaborate with analysts and testers to enhance the performance of Pension payroll software, managing client implementations and ensuring accurate payments. Responsibilities include developing specifications, testing, supporting client payrolls, and adhering to project management standards.

The Pensions Administrator will administer pension awards according to service agreements, check the integrity of customer data, resolve customer inquiries both orally and in writing, draft correspondence for customer inquiries, and input customer details. Training will be provided, with opportunities for progression and flexible working after training.

The Information Developer is tasked with creating comprehensive documentation, including user guides and procedures, by collaborating with business experts and project managers. This role involves gaining insights from various resources and ensuring documentation standards are maintained, while also working agilely with delivery teams to facilitate successful project implementations.

The Risk and Control Assurance Administrator assesses the effectiveness of internal controls, identifies potential risks, and recommends improvements to ensure compliance with regulatory requirements and overall security of operations. They prepare reports, maintain documentation, and collaborate with departments for risk management strategies.

The Principle Process Executive will manage and issue bulk email communications, liaising with stakeholders, ensuring quality service delivery, and supporting onboarding and communications for UK Shareholder Services. Attention to detail is critical due to the visibility of the role's outputs.

The Customer Experience Executive assists shareholders in buying and selling shares, responds to customer queries, supports junior team members, and ensures compliance with company and regulatory standards while improving operational processes.