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The Principle Process Executive is responsible for overseeing quality checks, analyzing complaints and trends, and driving continuous improvement within the team. They will coach and train team members, address operational issues, and ensure quality standards are met to enhance customer satisfaction.

The Analyst is responsible for performing research and due diligence analysis on companies and individuals, verifying publicly available information, and compiling reports based on the findings. They will analyze shareholding structures, perform screening related to sanctions and political exposure, and discuss exceptions or uncertainties with senior analysts. They will maintain compliance data and support the quality team in process reviews.

The Customer Experience Executive assists shareholders with buying and selling shares, supports customer inquiries, and contributes to the team’s workload while ensuring compliance with procedures and standards. They handle inbound calls and emails, maintain operational efficiency, and adhere to security policies and regulations.