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The Customer Success Manager will manage a portfolio of enterprise customers, driving product adoption, retention, and advocacy for the SafetyCulture platform. Responsibilities include collaborating with sales, understanding customer goals, providing feedback for product improvement, and ensuring positive customer experiences.
The Customer Success Engineer will collaborate with engineering and customer success teams to establish training-related integrations for SafetyCulture's platform, optimize customer experience, and build technical solutions. Responsibilities include working with APIs, writing scripts, and implementing solutions for enterprise customers.
As a Product Designer at SafetyCulture, you will create UI designs, contribute to design systems, collaborate with engineers, and provide design guidance. Your role focuses on crafting compelling and functional interface designs while staying updated on the latest trends and technologies.
As a Billing Analyst, you will ensure accurate and timely billing for enterprise customers, provide billing support, maintain records in billing and ERP systems, analyze data for reporting, and assist in process improvements. Collaborate closely with Finance Operations and Accounts Receivable teams to enhance billing processes and ensure financial integrity.
Assist the accounting department with processing and collecting payments. Responsibilities include reviewing account information, addressing discrepancies, assisting the sales team via Salesforce, following up on overdue invoices, and handling inquiries from the AR inbox.
The Marketing Manager will drive localized marketing campaigns in the German market, collaborating with regional and global teams. Responsibilities include campaign planning, content creation, performance analysis, customer engagement, and event coordination. The role emphasizes B2B marketing experience and digital proficiency using marketing automation tools.
As a Solutions Consultant, you will analyze customer needs, customize SafetyCulture's offerings, serve as a liaison between customers and product teams, develop proposals, stay informed on market trends, and educate potential customers about SafetyCulture's solutions.
Seeking an experienced Account Executive to join our growing sales team. Responsibilities include managing the sales process, attending roadshows and customer summits, performing demos, collaborating with internal teams, and maintaining data integrity.
As the Customer Success Team Lead, you will oversee the team while ensuring customer satisfaction and retention. You'll track team performance, manage your own client portfolio, and collaborate with various teams to improve customer outcomes. Your experience in Customer Success and SaaS will assist in driving the team's success and innovating training strategies.
The Director of Customer Success at SafetyCulture will lead the UK and Ireland Customer Success function, drive customer retention, advocacy, and expansion, collaborate with cross-functional teams, and monitor customer success indicators to ensure customer outcomes and value maximization.
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