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Customer Success Specialist responsible for supporting mid-tier customers through post-sale lifecycle touchpoints, onboarding, retention, and identifying upsell opportunities. Must engage customers, advise on product features, and ensure timely delivery of solutions. Serve as primary point of escalation and advocate for customer needs internally. Conduct customer calls via video software.
The Senior Customer Solutions Manager will manage a team, support the VP of Customer Solutions, and oversee operations to achieve OKRs. Responsibilities include improving operational efficiency, monitoring team performance through KPIs, managing workforce activities, and collaborating with recruitment for staffing needs.
The Senior Mobile Product Manager will develop and execute the mobile product strategy and roadmap, ensuring alignment with company goals. Responsibilities include monitoring product performance, managing the backlog, collaborating with cross-functional teams, advocating for user needs, mentoring other product managers, and driving innovation.
As an Engineering Manager, you will lead a new tribe focused on enhancing product features like search and chat, ensuring an optimal environment for engineers, defining goals, and advocating for modern software development practices. Responsibilities include mentoring, overseeing hiring processes, and representing Pipedrive at external engagements.
As a Data Scientist at Pipedrive, you will work with a talented team to leverage data and advanced analytics for informed decision-making. Responsibilities include developing scalable predictive models, collaborating with cross-functional teams, and driving innovation through data-driven approaches. You should have a strong background in machine learning, statistical analysis, and programming, particularly in Python, R, and SQL.
As a Junior Customer Solutions Expert, you will assist customers with their questions through live chat, email, and phone. You'll collaborate with various teams to understand new features and aim to turn customers into loyal fans by resolving their inquiries efficiently and effectively.
The Head of Quality will develop and implement a comprehensive quality assurance strategy that aligns with Pipedrive's goals, ensuring the delivery of high-quality software products. This role involves working with various teams to set clear quality standards, track key metrics, improve QA processes, and cultivate a culture of quality across the organization.
The Head of Quality will develop and implement a comprehensive QA strategy aligned with Pipedrive's goals, ensuring software quality through preventive problem identification and robust oversight. This role involves collaborating across teams to set quality standards, track metrics, and enhance testing processes while leading a high-performing QA team to maintain product quality and efficiency.
Seeking a Product Manager with 2 years of experience to empathize with customers, identify and resolve customer pains, collaborate with cross-functional teams, develop solutions, and align teams and stakeholders. Proficiency in product vision, experimentation, data analysis, communication, and goal-setting required.
Customer Solutions Expert, German speaker to support customers by addressing questions and providing solutions via live chat and telephone. Collaborate with internal teams and help grow customer base. Fluency in German and English required with customer-facing experience and knowledge of sales and CRM tools.
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