Top Tech Jobs & Startup Jobs

The Director of Engineering will lead a global engineering team to enhance product strategy, overseeing engineers working on client innovations and collaborating with product leadership. Responsibilities include talent development, executing product strategy, removing roadblocks, and driving delivery goals while ensuring high-quality engineering processes.

As a Customer Experience Voice Specialist, you will manage the collection of outstanding accounts, assist customers in resolving overdue payments, mentor junior staff, and ensure compliance with laws and regulations, all while delivering excellent customer service.

The Customer Experience Quality Analyst will ensure high-quality customer interactions in the payment collection process. Responsibilities include conducting quality assurance checks in English and Spanish, identifying risk areas, reporting on performance indicators, and recommending coaching opportunities. Collaboration with customer experience and training teams is key for process improvements.

The Accountant is responsible for daily accounting activities including payment reconciliation, disbursement preparation, invoice management, and bank reconciliation. They will track outstanding receivables and assist with financial reporting and month-end closing tasks. Attention to detail and effective communication skills are essential.

The Software Engineer will design and implement scalable software solutions, collaborate with cross-functional teams to translate business needs into technical specifications, and enhance product performance and user experience while adhering to coding principles and methodologies.

The Quality Analyst evaluates digital and voice interactions to ensure compliance with consumer protection laws, monitors call quality metrics, analyzes call center data, and collaborates with teams for training and maintaining customer satisfaction in debt collection.

The Customer Experience Specialist is responsible for managing the collection of outstanding accounts receivable, ensuring a positive customer journey, mentoring team members, and adhering to compliance standards. This role requires effective communication and negotiation skills to resolve delinquencies and promote customer loyalty.