Top Senior Customer Success Jobs

Own customer-facing BOM, sourcing, demand planning, and operational execution programs for global data center initiatives. Coordinate customers and cross-functional teams across sales, supply chain, engineering, manufacturing, and operations. Analyze forecasts, manage risks and escalations, resolve delivery and sourcing issues, oversee supplier and regional onboarding, monitor performance, and drive process improvements. Build customer relationships, conduct site engagements, maintain business-system documentation, and influence outcomes without direct authority.

Leads and develops a team of Customer Success Managers while owning portfolio retention and expansion targets across B2B SaaS accounts. Uses Gainsight, Salesforce, dashboards, health scores, usage signals, and AI-generated insights to identify risks, prioritize resources, coach team members, and drive proactive customer outcomes. Partners with Sales, Product, Marketing, and Support, and builds scalable engagement and retention programs.

Leads customer success strategy across GovWorx’s public safety SaaS portfolio, driving customer maturity, adoption, value realization, satisfaction, and retention. Builds scalable success planning, health scoring, risk management, and executive review programs; develops the Customer Success team through coaching, playbooks, and capacity planning. Partners cross-functionally with Sales, Product, Marketing, Support, and Professional Services while serving as the customer voice for 911/ECC centers and public safety agencies.

The role involves managing enterprise accounts, building client relationships, driving platform adoption, and ensuring customer success in a B2B SaaS environment.

Owns enterprise Starlink Transit accounts from contract signature through onboarding, site activation, billing, retention, and expansion. Responsibilities include tracking revenue, shipments, licensing, installation, payments, account health, and customer risks; coordinating internal teams and installation partners; forecasting revenue and retention; leading business reviews; identifying expansion opportunities; and documenting scalable operating processes. The role requires managing complex, technical, multi-site customer deployments and maintaining strong communication with customers, executives, and internal stakeholders.

Provide day-to-day participation and client success support, manage shared mailboxes and intake channels, coordinate requests and follow-ups across teams, track participation activity and escalations, and contribute to process improvements to ensure timely, consistent service delivery.

Manage post-sale relationships for a portfolio of B2B customers, driving onboarding, adoption, retention, and measurable outcomes. Act as a trusted strategic advisor, monitor customer health, lead business reviews, identify expansion opportunities, resolve complex issues, and communicate customer feedback internally. Collaborate with sales, product, support, engineering, and executives to maximize customer value and improve engagement models.

Manage enterprise customer relationships and a large account portfolio, driving retention, renewals, adoption, expansion, and upsell revenue. Lead full-cycle renewal processes, including discovery, negotiation, and closing. Provide product training and deployment assistance, communicate value, resolve customer challenges, and conduct on-site meetings. Meet quota targets through high-volume customer engagement while maintaining strong relationships and accurate CRM records.

Own strategic enterprise customer relationships from onboarding through growth, ensuring platform performance, alignment, retention, and expansion. Build executive stakeholder relationships, lead discovery and change-management sessions, resolve issues cross-functionally, create long-term growth plans, conduct business reviews, identify upsell and cross-sell opportunities, and collaborate with Product, Marketing, Sales, Implementation, and Risk teams. Travel approximately 30% and host executive customer engagements.

Own strategic enterprise customer accounts, driving retention, expansion, adoption, and long-term value. Lead escalations, renewal forecasting, account planning, NPS and health reporting, cross-functional initiatives, and upselling strategies. Build executive relationships, influence internal priorities, mentor junior CSMs, develop team playbooks, and support complex implementations. Serve as a subject-matter expert on Omatic solutions and nonprofit fundraising technology.

Manage strategic employer client accounts from onboarding through renewal, retention, and expansion. Deliver data-driven business reviews using clinical outcomes, engagement metrics, and ROI analyses; lead renewal negotiations and upsell discussions; identify risks and growth opportunities; and advise senior HR, benefits, and consultant stakeholders. Collaborate with Clinical, Member Engagement, Analytics, and Commercial teams to improve adoption and client outcomes while independently owning a book of business.

Manage enterprise software customer relationships, success plans, business reviews, retention, advocacy, health metrics, ROI analysis, and product feedback. Collaborate with internal teams to resolve issues, drive product adoption, and identify growth opportunities. The role requires SaaS experience, CRM proficiency, leadership experience, strong communication, and domestic travel up to 25%.

Serve as a trusted advisor to institutional investor clients, managing retention, renewals, account growth, downsell mitigation, contract transitions, and client value realization. Partner with internal teams to deliver solutions and maintain strong client experiences. The role requires institutional investment knowledge, relationship management, negotiation, risk assessment, analytics-informed account strategy, and ownership of revenue outcomes across a book of business.

Manages strategic enterprise customers by developing success plans, driving adoption, supporting renewals and growth, coordinating technical programs, and improving customer outcomes. Acts as the customer voice, leads executive communications and QBRs, provides product and technical guidance, gathers product feedback, and partners with sales, engineering, product, and leadership teams. The role requires managing SaaS accounts across geographies and traveling to meet customers as needed.

Own customer outcomes for municipal mobility accounts from onboarding through renewal and expansion. Manage executive relationships, QBRs, account and success plans, adoption metrics, retention targets, competitive RFPs, contract negotiations, and growth opportunities. Partner with Product, Project Management, Customer Care, Legal, and other internal teams to resolve issues, improve customer outcomes, document account activity, and inform product strategy. Travel is required 25% to 50%.

Own the technical customer journey for enterprise parking and transportation clients by driving adoption, retention, expansion, and ROI. Develop success plans, conduct technical business reviews, advise on architecture and best practices, resolve technical challenges, monitor customer health, and communicate feedback to internal teams. Partner across Sales, Account Management, Support, Product, Engineering, and Training while guiding senior stakeholders and developing customer champions.

Own technical customer success for enterprise parking and mobility clients by driving adoption of hardware and SaaS solutions, demonstrating ROI, managing success plans, delivering technical business reviews, advising on architecture and integrations, resolving quick-win issues, gathering product feedback, and partnering with sales, support, product, and engineering teams to improve retention, expansion, and customer advocacy.

Own and build GenLogs’ public sector customer success function, leading agency onboarding, adoption, retention, expansion, and renewals. Train users, translate workflows into platform queries, represent customer needs to product and engineering, support pre-sales, develop relationships across government stakeholders, and contribute to customer discovery and government projects. The role supports law enforcement missions and requires up to 40% travel in field environments.

Manage the health, adoption, and measurable business outcomes of enterprise legal-industry accounts. Develop success and remediation plans, coordinate with Account Managers, lead business reviews, advise executive stakeholders, and drive post-deployment adoption of Intapp products. Serve as a subject matter expert in Intapp Time and Billstream, represent customer needs internally, and build market visibility through user groups, thought leadership, and industry events.

Own enterprise customer relationships from implementation through adoption, renewal, and expansion across the Americas. Manage technical integrations, API discussions, Travel Rule and stablecoin payment programs, business reviews, pricing negotiations, upsells, and renewals. Identify growth opportunities across customer organizations, maintain executive engagement, coordinate with Sales and internal teams, provide customer insights, and keep HubSpot records current. Some after-hours on-call duty is required.

Leads strategic customer success across enterprise accounts, owning retention, renewals, expansion, client satisfaction, financial performance, and operational excellence. Manages Strategic Customer Success Partners, builds executive relationships, presents data-driven business reviews, identifies cross-selling opportunities, partners with Operations and Product, and translates supply chain data into growth and continuous-improvement initiatives. Requires customer-site travel of up to 50%.

Manage enterprise cloud customers throughout the post-sale lifecycle, driving onboarding, product adoption, retention, renewals, expansion, and customer advocacy. Build executive relationships, conduct business reviews, monitor account health and usage, identify risks and upsell opportunities, negotiate renewals, coordinate internal teams, and present customized success plans. The role requires technical customer communication, SaaS experience, and enterprise account management.

Manage strategic relationships with enterprise financial institution clients, driving onboarding, adoption, satisfaction, and long-term success for AI-driven SaaS solutions. Coordinate with Customer Success, Product, Data Science, Engineering, and Sales teams to deliver customer commitments within project and contractual timelines. Provide client presentations, training, support, expectation management, and advocacy throughout the customer lifecycle.

Manage strategic enterprise customer relationships for AI-driven SaaS solutions serving financial institutions and public-sector clients. Responsibilities include onboarding, customer presentations and training, ongoing support, expectation management, and advocacy throughout the client lifecycle. Partner cross-functionally with Customer Success, Product, Data Science, Engineering, and Sales teams to meet customer commitments, project milestones, and contractual timelines while driving satisfaction and measurable client value.

Own engagement, adoption, and value delivery for a portfolio of enterprise B2B customers, primarily in the US. Build executive and day-to-day stakeholder relationships, identify customer growth opportunities and cross-account use-case patterns, share insights internally, and collaborate with Product, Technology, and Design. The role requires enterprise customer success experience, strategic business orientation, strong communication, and the ability to work effectively in a remote-first startup environment.