Top Senior Customer Success Jobs

Deliver consulting services across Qualifacts EHR platforms to assess workflows, scope and lead system optimization engagements, manage full project lifecycle, create recommendations and deliverables, support training and documentation, drive non-recurring services revenue, and collaborate cross-functionally to improve customer satisfaction, retention, adoption, and operational outcomes. Travel 302% for onsite engagements and events.

Own technical relationships for strategic enterprise and commercial accounts across the customer lifecycle. Develop success plans, drive activation and adoption, conduct health assessments and architecture reviews, evaluate recovery readiness, facilitate resilience simulations, identify risks and expansion opportunities, and prepare executive business reviews. Provide strategic guidance on data protection, cyber resilience, cloud adoption, and infrastructure modernization while partnering with Sales and internal teams to support renewals and measurable customer outcomes.

Manage key enterprise client relationships and oversee engagement and loyalty programs. Act as a trusted advisor, coordinate solution implementation, monitor performance metrics, gather feedback, develop strategic plans, and present program reports. Collaborate with Customer Success, Sales, and Product teams to improve client satisfaction, retention, and program outcomes.

Serve as a trusted technical advisor to federal and public-sector customers throughout the customer success lifecycle, from onboarding through expansion. Drive adoption and value of Cribl’s observability data pipelines, develop success plans and KPIs, identify new use cases, and maintain executive and technical stakeholder relationships. Collaborate cross-functionally with sales, marketing, product, experience, and engineering teams while mentoring colleagues and supporting data-driven customer engagement.

Manage enterprise customer relationships for Workday Adaptive Planning, driving adoption, value, retention, success planning, issue resolution, and executive-level engagement. Act as a liaison among customers, Sales, Services, Product Management, and support teams; communicate product roadmaps, coordinate service activities, identify growth opportunities, and facilitate customer feedback and references. The role requires experience in customer-facing services, Workday project management, complex SaaS environments, and State and Local Government accounts, with travel up to 30%.

Own the end-to-end customer lifecycle for strategic enterprise accounts, including onboarding, adoption, renewals, retention, expansion, and executive business reviews. Build trusted relationships with security and executive stakeholders, translate privacy protection into measurable risk-reduction outcomes, manage escalations, support security and compliance workflows, and maintain account health, success plans, and forecasts. Partner cross-functionally with Sales, Product, Support, Marketing, Legal, and Security to improve customer outcomes and inform product and service strategy.

Manage B2B SaaS customer relationships, deliver tailored training, drive platform adoption, lead executive business reviews, identify sourcing savings opportunities, provide negotiation guidance, promote new features, and uncover upsell opportunities. The role requires strong knowledge of procurement, supply chain processes, and direct-material electronics sourcing, along with analytical, advisory, communication, and cross-functional collaboration skills.

Manage strategic relationships with primarily fire agency customers, driving onboarding, adoption, retention, renewals, expansion, and customer satisfaction. Translate wildfire, weather, fire behavior modeling, and risk analytics concepts into actionable guidance. Lead training, business reviews, issue resolution, customer advisory activities, and success metrics reporting. Represent customer needs in product planning and improve customer success processes, playbooks, and engagement models.

Manage strategic SaaS customer relationships across fire agencies and utilities, driving onboarding, adoption, retention, renewals, expansion, and customer education. Translate wildfire, meteorological, and risk analytics concepts into operational guidance, resolve escalated issues, conduct business reviews, analyze customer health metrics, and represent customer needs in product planning. The role also develops success playbooks, leads advisory activities, and improves customer success processes.

Own strategic customer relationships throughout the lifecycle, serving as the main technical contact and driving adoption, value realization, retention, renewals, and expansion. Lead onboarding, training, workshops, business reviews, usage analysis, and technical escalations. Partner with Sales, Product, and Engineering to support deployments, resolve issues, surface customer feedback, and identify upsell opportunities for a cybersecurity microsegmentation solution.

Own the post-sale lifecycle for a portfolio of healthcare accounts, including onboarding, adoption, retention, renewals, and expansion. Lead business reviews, success planning, renewal negotiations, forecasting, and risk mitigation. Use customer data, usage trends, and sentiment indicators to drive measurable outcomes, ROI, and product value. Provide strategic guidance and education while partnering cross-functionally to represent customer needs. Healthcare industry knowledge and customer-facing commercial fluency are important.

Manage school district relationships, customer success strategies, retention, renewals, pricing, RFPs, and account growth. Conduct business reviews, identify risks, provide tailored solutions, educate customers, and uncover upselling and cross-selling opportunities. Collaborate with internal teams, communicate customer feedback, advocate for product improvements, and drive satisfaction, revenue, and long-term partnerships.

Manage a portfolio of strategic enterprise clients adopting and scaling Nexis+ AI. Build executive relationships, lead onboarding, adoption, success planning, QBRs, expansion, renewals, and risk mitigation. Partner cross-functionally with Sales, Product, Support, and Engineering to advocate for clients and influence the AI roadmap. Drive change management, training, best-practice enablement, and value realization while tracking usage, adoption, NPS, churn, and account health.

Own strategic enterprise accounts and drive Pencil Pro adoption, satisfaction, retention, and growth. Lead complex client implementations, onboarding, workflow integration, training, support, and issue resolution. Gather customer feedback, coordinate with Product teams, maintain documentation, track workspaces and configurations, improve customer success processes, and mentor junior CSMs. The role also supports product communications, roadmap discussions, analytics-informed decisions, and cross-functional collaboration.

Leads strategic customer success across the AMECS region, owning account outcomes, executive relationships, adoption, renewals, risk management, and growth. Coaches and develops regional CSMs, improves operating processes, and partners with Sales, Product, Support, and Services. Translates broadcast and media technology into measurable customer value while guiding modernization involving cloud, IP, SaaS, and integrated production workflows. Uses customer intelligence, reporting, and operational governance to scale Customer Success practices and influence global strategy.

Own strategic relationships and outcomes across complex customer accounts, driving adoption, retention, renewals, and expansion. Develop success plans, analyze platform data, mitigate risks, lead executive meetings and escalations, coordinate cross-functional initiatives, and advocate for customer needs. The role requires supporting healthcare or government customers, improving workflows through change management, translating data into action, and serving as a resource to peers. This is a remote U.S. role limited to Ohio residents with up to 30% travel.

Leads client success and technical project execution for research communities and custom panels. Manages client communications, project timelines, financials, recruitment strategy, documentation, SOPs, decision logs, and cross-functional status meetings. Identifies operational improvements and cost-saving opportunities while ensuring research deliverables, inputs, quality, and timelines meet client objectives.

Manage and grow a customer book of business by driving product adoption, renewals, expansion, retention, and advocacy. Serve as a strategic advisor, lead executive business reviews and renewal negotiations, identify at-risk accounts, communicate customer needs to product teams, and develop expertise in intellectual property and brand protection. Use customer data, metrics, and industry trends to guide success strategies and demonstrate product value.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Manages strategic enterprise client relationships for WellSky Specialty Care solutions, serving as the primary executive-level contact. Drives client outcomes, retention, advocacy, business reviews, success metrics, ROI, and growth by coordinating across teams and leveraging operational data. Requires substantial experience supporting complex healthcare technology customers and travel up to 30%.

Manage enterprise customer relationships, renewals, retention, and expansion sales for a SaaS security platform. Understand customer objectives and budgeting cycles, identify upsell opportunities, drive pipeline and ARR growth, resolve issues, promote Appdome solutions, and collaborate with global customer-facing teams. Gather customer feedback and travel regularly for customer meetings and conferences.

Serve as a strategic partner and trusted advisor to assigned customers to drive adoption and long-term value. Build relationships across the customer lifecycle, develop tailored success plans, deliver training, conduct health checks, analyze usage data to identify risks and upsell opportunities, advocate during issue resolution, and meet renewal and revenue targets.

Own and scale partnerships with health systems and providers, driving patient acquisition, activation, adoption, and engagement. Build relationships with executive, clinical, and operational stakeholders; embed the platform into clinical workflows; lead strategic initiatives; and collaborate with Product, Engineering, Clinical Operations, and Data teams. Expand pilots into system-wide deployments, identify growth opportunities, and improve outcomes through data-driven iteration.

The Customer Success Manager will oversee a portfolio of clients, ensuring satisfaction through strategic account management and customer engagement. They will drive client success by monitoring account health, supporting renewal processes, and partnering with internal teams for customer outcomes.

Manage the end-to-end success of education and enrichment partner accounts, including onboarding, program design, renewals, retention, and account growth. Build stakeholder relationships, resolve operational issues, support providers, conduct business reviews, and provide on-site assistance. Collaborate with Sales, Talent, and Operations while sharing partner insights to improve platform usage and customer success processes.