Top Senior Level Customer Success Jobs

The Success Coach aids in the implementation and adoption of Great Minds' curriculum products in schools. Responsibilities include delivering professional development, coaching, gathering metrics, and communicating insights, while maintaining expertise in the curriculum and fostering a supportive organizational culture.

Lead the Customer Success team at Findigs, ensuring clients maximize value from our rental platform. Responsibilities include coaching, managing onboarding processes, conducting performance reviews, and acting as the customer's voice for feedback to internal teams.

The Vice President, Customer Success will enhance client service and experience through staff training, technology improvement, and relationship management. Key responsibilities include managing client satisfaction, delivering work products, driving growth of existing accounts, and collaborating with sales and operations teams to achieve business goals.

The Strategic Customer Success Manager at Smartcat will manage a portfolio of 15-20 major accounts, driving usage and growth through effective onboarding, customer engagement, and identification of expansion opportunities. Responsibilities include meeting quarterly objectives, accelerating customer engagement, and collaborating with internal teams to deliver exceptional support and solutions for multilingual content creation.

The Professional Learning Specialist for Literacy will develop and implement professional learning opportunities for teachers, focusing on curriculum understanding and instructional practices to enhance student reading skills. Key responsibilities include coaching educators, designing literacy intervention programs, analyzing performance data, and ensuring compliance for inclusive education.

The Client Services Director is responsible for enhancing subscriber satisfaction and retention by managing the client services team, addressing escalated client issues, developing training protocols, and collaborating with sales and marketing on strategies. This role involves significant interaction with clients, providing technical support, and using customer feedback to improve service delivery.

The Director of Customer Success will manage a team of Customer Success Managers to enhance client relationships and ensure product adoption. Responsibilities include developing strategies for customer engagement, mentoring CSMs, driving client retention, and providing guidance for maximizing product value. This role is key for maintaining client loyalty and improving best practices within the organization.