Top Senior Customer Success Jobs

The Technical Customer Success Manager will manage enterprise accounts, driving adoption and performance while collaborating with customer teams to optimize solutions on Nash's platform. This involves troubleshooting, advising, and ensuring customer satisfaction and growth.

The Technical Customer Success Manager will own enterprise customer accounts, drive adoption and performance, troubleshoot technical issues, and ensure customer growth and success on Nash's platform.

The Customer Success Engineer ensures that enterprise customers successfully integrate and scale on the platform by providing technical guidance, troubleshooting, and performance optimization. They act as the technical owner for customer accounts, supporting solutions design and deployment while analyzing operational KPIs.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

The Senior Customer Success Manager oversees enterprise customer success, driving renewals, value realization, and executive engagement while managing complex accounts.

Own post-sale relationships for federal customers, develop and execute Customer Success Plans, run executive reviews, drive adoption of NVIDIA AI solutions in classified/air-gapped environments, manage customer health and escalations, partner with integrators, provide product feedback, and ensure renewal readiness.

The Senior Customer Success Manager will manage complex government client relationships, ensuring compliance and alignment with agency mandates while driving customer success and long-term value.

Manage a scaled Enterprise portfolio (70–85 accounts) to drive retention, adoption, and expansion. Partner with Sales and Renewals in a GTM pod, run executive reviews, mitigate risk, use DLCX and AI-enabled tools, maintain account hygiene in Vitally, and contribute playbooks and scalable workflows to improve customer outcomes and revenue metrics (GRR/NRR).

Lead and scale the Customer Success function to drive retention and expansion, hire and develop teams, manage escalations, create operating models and reporting, partner cross-functionally, and ensure customers realize measurable ROI from Tabs.

Lead client success operations for a new product launch: drive client engagement, onboarding, training, account activation, GTM execution, documentation, SLA adherence, and process improvements while partnering with Product, Engineering, Sales, and Marketing.

Senior post-sale Client Success Manager responsible for client lifecycle management, renewals, and ARR expansion. Host QBRs and executive briefings, maintain HubSpot CRM hygiene, act as technical sponsor to drive adoption, and build trust with C-suite stakeholders to ensure measurable ROI and long-term retention.

The Strategic Customer Success Manager at Jamf maintains relationships with large enterprise accounts, ensuring successful Apple deployment and customer satisfaction while driving engagement and retention efforts.

Manage a book of complex hosting and colocation customers to drive retention and satisfaction. Own onboarding, success plans, executive business reviews, risk mitigation, escalations, and cross-functional coordination. Proactively engage customers, present to executives, uncover needs for upsell, and maintain customer health metrics and forecasts.

Manage and grow DoD accounts (Navy/USMC) for Dataminr First Alert by driving product adoption, renewals, and usage. Design scalable integration programs, provide trainings and briefings, capture customer feedback for product teams, deliver data-driven reporting, and generate leads for API and connector opportunities while ensuring customer success and satisfaction.

Lead presales discovery, demos, and solution design for manufacturing/product costing and carbon footprint use cases. Drive enterprise software rollouts in German-speaking automotive and manufacturing customers, configure via APIs, run workshops, manage projects and handovers, liaise with Sales/Product/Support, capture feedback for product improvement, and act as main customer contact including escalations.

Lead CS operations to build health scoring, risk intelligence, and scaled motions for 100+ accounts. Manage the Implementation Manager, improve launch methodology and KPIs, standardize processes and HubSpot data quality, and create executive reporting and programmatic engagement to reduce churn and increase adoption.

The Senior Technical Customer Success Manager will manage customer relationships, drive product adoption, and handle technical challenges in a SaaS environment, especially in cybersecurity.

Lead onboarding for high-priority business credit card clients to drive rapid adoption of the Spend Management platform. Coordinate with Relationship Managers, technical support, product, and growth teams to resolve issues, measure activation and usage (30/60/90 days, MAU), and optimize adoption. Individual contributor pilot role with potential to grow into people leadership.

Own the end-to-end client experience for commercial card programs: onboarding, live phone support, dispute and authorization resolution, cross-team triage, QBRs, playbook development, and renewal/retention management.

Manage a portfolio of up to 10 enterprise customers ($6M ARR), act as trusted advisor to drive adoption, retention, and expansion of the WalkMe platform. Run EBRs, develop success plans, monitor customer health, identify risks and remediation, and partner with account teams to achieve renewals and growth.

Develop and execute a scalable customer success strategy across the customer lifecycle to maximize adoption, value realization, retention, renewals, and expansion; strengthen client relationships; implement churn-reduction processes and risk alerts; collaborate with GTM, Product, and Engineering to turn customer feedback into product improvements; recruit and lead a high-performing customer success team.

Manage a mid-market portfolio to drive retention, adoption, and growth. Serve as trusted advisor across onboarding, renewals, and upsells; identify churn risks; collaborate cross-functionally; use Salesforce and analytics to scale engagement and improve customer outcomes.

Lead post-sales customer success for enterprise accounts, drive product adoption and value realization, build multi-level stakeholder relationships, develop mutual value and strategic account plans, identify risks and expansion opportunities, coordinate cross-functional teams to optimize implementations, and partner on renewals and expansions to maximize retention and advocacy.

As the first dedicated Enterprise Customer Success Manager, you will build strategic relationships with enterprise accounts, drive adoption, and ensure revenue retention and expansion by implementing best practices and engaging with stakeholders.

The Customer Success Manager will maintain post-sales relationships with strategic customers, ensuring measurable value and successful implementation of ept AI's platform by guiding technical execution and managing customer outcomes.