Top Senior Customer Success Jobs

Leads a team of Strategic Customer Success Managers serving complex enterprise accounts. Owns the strategic customer success playbook, customer adoption, value realization, renewals, retention, and portfolio growth. Builds executive relationships, aligns Sales, Product, and Services teams, monitors account health using data and customer insights, manages risks, and resolves escalations. The role also helps define Trimble’s strategic account model and establishes best practices for global construction technology customers.

Manage a portfolio of clients and brokers to ensure delivery and long-term value. Own execution of account plans, coordinate cross-functional deliverables, resolve service issues, drive adoption, retention, upsell, and maintain CRM data hygiene while supporting engagement marketing.

Manage enterprise Salesforce Commerce Cloud customers as a trusted advisor and single point of accountability. Orchestrate Signature Success deliverables, renewals, expansions, feature adoption, platform optimization, and incident resolution. Build executive stakeholder relationships, translate technical concepts into business outcomes, coordinate cross-functional teams, and guide customers through Salesforce releases. Occasional customer-site travel and after-hours or weekend coverage may be required.

Leads the North America customer success organization, managing support and strategic account teams. Establishes service standards, coaches employees, improves customer satisfaction and retention, monitors service KPIs, resolves root causes, and drives proactive account engagement. Partners cross-functionally with Sales, Operations, Technical Support, Marketing, Finance, and Product teams while promoting CRM, ERP, case management, reporting, and automation adoption.

Lead and grow a client success organization to drive renewals and upsells. Hire, coach, and evaluate teams; develop strategy, improve client satisfaction, collaborate cross-functionally, and meet regional renewal and growth targets while attending events and customer meetings.

Manage client relationships from implementation through post-release success, serving as the primary internal and external contact. Partner with Sales, Customer Solutions, Engineering, QA, and Product to deliver programs, define requirements, triage enhancement requests, mitigate risks, and communicate customer priorities. Monitor business metrics, support partner engagement and growth, and coordinate complex programs with limited supervision.

Own enterprise and strategic customer relationships across onboarding, adoption, expansion, and renewal. Define success metrics, demonstrate platform impact, lead training and business reviews, manage renewal forecasting and negotiations, identify expansion opportunities, and build scalable customer success processes and playbooks. Partner with Product, Marketing, and Data Operations on customer discovery, case studies, and events. Travel approximately 25% for customer meetings.

Manages a complex, high-value client portfolio as the primary contact, building executive relationships and driving satisfaction, retention, revenue growth, upselling, and cross-selling. Develops client-specific strategies, recommends products and services, selects appropriate models, and prepares proposals. Requires strong knowledge of clients’ industries, businesses, and performance metrics, along with extensive direct marketing, data, list circulation, client service, sales, and account management experience.

Own a portfolio of customer relationships, serving as a cybersecurity and SecurityScorecard platform advisor. Drive customer adoption, retention, renewals, expansion, forecasting, and revenue growth with limited Sales involvement. Build relationships from daily users through executives, lead strategic account planning and QBRs, represent customer feedback internally, and identify new use cases. Travel to strategic accounts approximately 35–40%, including twice-yearly visits for accounts exceeding $100K ARR.

Own a portfolio of customer relationships, serving as a cybersecurity and SecurityScorecard platform advisor. Drive adoption, retention, renewals, expansion, revenue forecasting, and executive engagement while translating cybersecurity risk objectives into platform value. Collaborate with Sales, Product, and service teams; represent customer feedback; lead account planning and strategic engagements. Travel to strategic accounts approximately 35–40%.

Own strategic enterprise accounts across onboarding, adoption, expansion, and renewal. Lead success planning, stakeholder engagement, training, business reviews, forecasting, negotiation, and advocacy. Build scalable customer success processes and playbooks while identifying expansion opportunities. Partner with Product, Marketing, and Data Operations on customer discovery, case studies, and events. The role requires strong communication, analytical skills, AI tool usage, and approximately 25% travel.

Own the post-sale client journey from signed deal through launch, onboarding, activation, early adoption, risk management, and handoff to account management. Coordinate Sales, Operations, Adoption, Engagement, Customer Care, and Account Management stakeholders; monitor health and usage signals; drive onboarding milestones and adoption; escalate risks; communicate client feedback internally; and ensure successful account transitions.

Manage strategic customer accounts as a trusted advisor, driving product adoption, value realization, retention, renewals, and expansion. Develop success plans, monitor customer health in Gainsight, mitigate risks, lead escalations, conduct executive business reviews, and advocate for customer needs. Collaborate with Sales, Services, Support, Product, Engineering, and Marketing while mentoring peers and improving Customer Success practices. Rocket Mobius experience is strongly preferred.

Build and lead the Customer Success function for a new SaaS business line while managing early customer relationships. Own onboarding, implementation, data cleanup, training, adoption, customer health, business reviews, renewals, expansion, escalations, and advocacy. Create lifecycle processes, playbooks, KPI reporting, HubSpot workflows, documentation, and a Voice of Customer program. Partner with Product, Sales, Marketing, Operations, Finance, and leadership, while translating AI model outputs for law firm executives and preparing for future Customer Success hiring.

Lead a SaaS customer success team focused on retention, expansion, adoption, referrals, and customer satisfaction. Develop success strategies, health scores, NPS and at-risk programs, renewal forecasts, and corrective action plans. Mentor team members, manage escalations, improve onboarding and support processes, analyze customer data, ensure CRM governance, and collaborate with Sales, Account Management, and Professional Services to drive customer outcomes and growth.

The Customer Success Manager ensures customer adoption and satisfaction with Attio's AI-native CRM, overseeing retention, health, and upsell initiatives for key accounts.

As a Customer Success Manager at Attio, you will design and manage retention programs, guide user adoption, and improve customer health while leading strategic initiatives for top accounts.

Lead strategic post-sales engagement for a portfolio of Enterprise accounts, maximizing retention, revenue realization, and advocacy. Advise on complex technical deployments, drive account strategy and forecast accuracy, influence product roadmap, mentor teammates, and coordinate cross-functional resources to deliver measurable business outcomes from MongoDB deployments.

The Customer Success Manager will manage enterprise customers, ensuring their success with Stripe's products, drive account growth, and facilitate communication between customers and internal teams.

Own Instrumentl’s scaled customer success motion for high-volume, lower-ACV customers. Lead and develop approximately six Scaled Customer Success Managers, design scalable customer journeys, and establish segmentation, health scoring, playbooks, automation, and reporting. Drive activation, adoption, retention, and expansion through data-driven engagement. Partner with the high-touch CS team, handle escalations, improve workflows, and build the scaled function in a fast-moving SaaS startup.

The Senior Client Success Executive role focuses on ensuring client satisfaction and success, maintaining relationships, and driving client engagement strategies.

Owns the post-sale lifecycle for enterprise accounts, driving adoption, value realization, retention, and renewals. Builds success plans, manages stakeholder relationships, analyzes customer and commercial data, leads value reviews and renewal discussions, identifies risks and expansion opportunities, and coordinates cross-functional teams. Maintains accurate account and forecast data while advocating for customers and improving playbooks, processes, and platform adoption.

Manage a portfolio of SaaS customers by developing success strategies, increasing product adoption, monitoring customer health, reducing churn, and identifying expansion opportunities. Build relationships with client stakeholders and executive sponsors, lead value conversations and rollout plans, collaborate cross-functionally, represent customer needs, and support product improvements. The role is based in Atlanta or Alpharetta, Georgia, with 20% travel.

Manage strategic enterprise healthcare accounts as a trusted advisor and primary client contact. Drive onboarding, implementation, activation, engagement, adoption, retention, and growth while coordinating internal and external stakeholders. Support business reviews, account dashboards, invoicing, documentation, client approvals, issue resolution, and transitions to Customer Care. Maintain client satisfaction and ensure program objectives are achieved in a regulated digital health environment.

Manage strategic enterprise customer relationships, driving adoption, retention, value realization, and expansion across PathFactory and Kaltura solutions. Develop customized account strategies, lead executive check-ins, monitor account health and usage, identify growth opportunities, and collaborate with Account Executives and cross-functional teams. Advise marketing and IT stakeholders, manage complex multinational accounts, forecast pipeline, and ensure customers achieve business outcomes.