Top Senior Customer Success Jobs

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Lead and scale Stellaromics’ Customer Success organization across biotechnology tools. Define lifecycle, retention, adoption, renewal, and expansion strategies; build scalable processes and self-service capabilities; manage KPIs, customer health, churn risk, and high-value accounts; mentor Field Application Scientists, Field Service Engineers, and Support Scientists; and collaborate with Sales, Product, Finance, Marketing, and Commercial Operations.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Serve as the primary customer success contact for hotel clients, helping them adopt, optimize, and expand use of the company’s SaaS platform. Responsibilities include strategic business reviews, data-driven coaching, renewal and expansion support, issue resolution, onboarding transitions, product feedback, and customer journey improvements. The role is remote, requires West Coast residence, executive-level communication, and travel up to 35% for client meetings and industry events.

Build Lumana’s U.S. enterprise Customer Success function from the ground up while managing strategic accounts. Lead technical onboarding, product adoption, customer health monitoring, QBRs, value realization, churn mitigation, renewals, and expansion readiness. Establish scalable processes, playbooks, operating rhythms, and customer programs while coordinating closely with Solutions Engineering, Support, Operations, and Sales to deliver measurable customer outcomes.

Manage enterprise healthcare customer relationships, drive Workday product adoption, develop success plans, oversee SaaS implementations, resolve escalations, and align executives and internal teams. The role requires deep SaaS and healthcare expertise, Workday or comparable enterprise application experience, strong communication skills, and the ability to support customer retention, expansion, and advocacy. Travel up to 30% is required.

Owns a portfolio of complex enterprise SaaS accounts, driving retention, renewals, expansion, and net revenue retention. Builds executive relationships, leads business reviews, manages negotiations, coordinates cross-functional teams, tracks account health and forecasts in CRM systems, and identifies growth opportunities. The role also mentors customer success professionals, contributes to playbooks, and represents customer needs in product roadmap discussions.

Own customer relationships and health for enterprise learning accounts. Lead health checks, executive business reviews, account action plans, adoption initiatives, and risk management. Advise customers on L&D program success, platform utilization, and product value while collaborating with Product, Sales, Marketing, and Support. Identify expansion opportunities, advocate for customer needs, support migrations, and maintain accurate health documentation to drive retention and growth.

Own post-sale relationships for a portfolio of B2B SaaS customers from onboarding through renewal. Responsibilities include configuring Jira and GitHub integrations, collecting and reconciling financial data, coordinating R&D studies and capitalization cycles, troubleshooting issues, explaining results to finance executives, monitoring account health, managing renewals, identifying expansion opportunities, and sharing customer feedback with product teams.

Drive adoption, retention, and expansion for strategic SaaS customers by advising executive sponsors, aligning solutions with business goals, overseeing training and best-practice development, enabling features, and collaborating with sales on renewals and growth. The role also involves assessing customer requirements, managing complex implementations, facilitating customer communities, and communicating application and industry best practices.

Own enterprise customer relationships from campaign launch through optimization, driving retention, renewals, expansion, and measurable advertising outcomes. Guide clients on campaign strategy, performance optimization, incrementality, and ROAS. Monitor account health, identify risks and growth opportunities, translate data into recommendations, and represent customer needs in product discussions. Partner cross-functionally with Sales, Product, and Analytics while managing a strategic portfolio independently.

Manages enterprise customer relationships throughout the PrismHR lifecycle, from implementation through renewals. Drives product adoption, customer satisfaction, retention, account growth, training, executive meetings, and follow-on sales. Coordinates with Sales, Support, Professional Services, and Product teams; monitors customer health metrics; develops customer success and resource plans; handles escalations; and provides strategic guidance, reporting, and business reviews.

The Senior Project Manager will lead multiple clinical drug trials, manage customer relationships, coordinate team activities, and ensure successful project execution.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.

Own strategic relationships with complex enterprise customers, driving platform adoption, retention, growth, and measurable security outcomes. Analyze customer data, resolve complex challenges, guide customers through change, and advise on vulnerability disclosure and bug bounty programs. Partner with Sales, Product, and Technical Services on expansions and customer initiatives. Contribute to scalable customer success practices, mentor colleagues, and improve customer experience across the organization.

Own the post-sale journey for Canva Enterprise’s strategic North American accounts, from onboarding and adoption through renewals and expansion. Drive retention, revenue growth, upsell and cross-sell opportunities while diagnosing risks and coordinating internal teams to protect customer relationships. Serve as a consultative executive advisor, use data to demonstrate business value, influence product direction, and build strong cross-functional and customer partnerships.

Own strategic relationships with high-value B2B SaaS customers, serving as a trusted advisor and primary point of contact. Drive product adoption, customer value, retention, account planning, issue resolution, and expansion opportunities. Partner with internal product, support, and sales teams, advocate for customer needs, manage churn risk, and engage senior and C-level stakeholders.

Manage strategic B2B SaaS customer accounts, driving satisfaction, retention, expansion, and platform value. Build trusted customer relationships, conduct business reviews, monitor account health, identify risks, and pursue upsell opportunities. Collaborate with sales, product, support, and marketing teams to resolve issues, develop case studies, provide customer feedback, and influence the product roadmap. The role focuses on supply chain, logistics, and warehouse management software customers.

Leads and develops the Customer Success team, establishes scalable processes, monitors KPIs, and drives retention, engagement, and account growth. Coaches team members on account management, renewals, QBRs, and customer communication; oversees complex and at-risk accounts; supports escalations; and partners with Sales and Operations across the customer lifecycle. Provides leadership visibility into performance, risks, feedback, and growth opportunities.

Leads AI customer adoption and enablement across regional Customer Success teams. The role supports onboarding, training, workflow configuration, prompt engineering, usage monitoring, technical escalations, and adoption recovery. It partners with customers, Product, Engineering, Support, and Solutions Engineering to improve AI value realization, retention, and referenceability. The role also guides organizational change and helps customers reinvest capacity created by AI automation.

Manages strategic relationships with healthcare clients, brokers, and consultants; drives renewals, revenue growth, member engagement, clinical outcomes, and savings. Coordinates implementations, contractual requirements, reporting, eligibility processing, invoicing, and performance tracking. Uses healthcare utilization data and performance metrics to recommend solutions, resolve issues, improve services, and maintain stakeholder relationships. Supports client-specific engagement plans, presentations, RFPs, and cross-functional initiatives, with travel up to 50%.

Manages strategic client and broker relationships for assigned healthcare customers. The role drives renewals, revenue growth, member engagement, clinical and savings outcomes, and timely issue resolution. Responsibilities include coordinating health center launches, contractual requirements, reporting, eligibility and invoicing processes, performance tracking, client-specific engagement plans, and cross-functional improvement initiatives. The manager interprets healthcare utilization and operational data, presents insights, and serves as a primary contact for customer needs.

Manage strategic client and broker relationships, renewals, revenue growth, implementations, engagement plans, and contractual requirements. Analyze healthcare utilization, clinic performance, risk, and savings data; deliver reporting and recommend solutions. Coordinate with marketing and clinical teams to improve member engagement, patient experience, and outcomes. Support eligibility, invoicing, incentives, RFPs, and Salesforce documentation while serving as a key customer contact.

Manage strategic public-sector customers using Samsara’s IoT platform. Build joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical products, remove barriers to business value, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while supporting cities, states, school districts, and universities.

Leads 8–12 Customer Success Managers supporting Justice and Corrections customers. Responsibilities include coaching and developing the team, driving adoption, retention, customer health, and satisfaction, managing escalations, building scalable playbooks and operating rhythms, analyzing Salesforce and Gainsight data, and partnering cross-functionally with Sales, Product, Support, and Professional Services.