Client Relationship Manager

About Us

Clasp (formerly Stride Funding) is venture-based, mission-driven fintech headquartered in Boston, MA. We're revolutionizing how employers attract and retain critical talent in hard-to-hire fields while addressing the student debt crisis. (Yep, we think BIG.) Our innovative platform connects employers, educational institutions, and diverse talent to drive mutual benefit—using accessible education financing as the thread.

Recognized as a Forbes Fintech 50 company, a portfolio company of SHRM (Society of Human Resource Management—the largest HR organization!), and named “Startup of the Year” by StartUp Boston, Clasp is dedicated to social impact and innovation. We’re reshaping the future of the workforce one opportunity at a time. Join us in empowering learners and unlocking fulfilling careers that drive positive change in their communities and beyond.

What we need: As a Principal Client Relationship Manager, you will play a critical role in developing and maintaining strong relationships with key clients, ensuring their needs are met, and driving long-term value for both the client and the organization. The role requires proactive client engagement, strategic planning, and collaboration with internal teams to deliver exceptional service, increase client retention, and identify new business opportunities.

What you will do:

• Serve as the main point of contact for assigned enterprise accounts, ensuring consistent and effective communication.
• Develop a deep understanding of clients’ needs, objectives, and challenges, and provide tailored recommendations to meet their goals.
• Ensure client satisfaction through timely and effective support, addressing any issues that arise promptly and professionally.
• Monitor and analyze client performance metrics to identify areas for improvement and proactively address them.
• Collaborate with internal teams to design and deliver customized solutions that align with client objectives.
• Conduct regular check-ins and business reviews with clients to assess their success and make strategic recommendations.
• Identify opportunities for upselling and cross-selling additional services to enhance client value and drive revenue growth.
• Track and report on key performance indicators (KPIs) related to client success, providing insights to internal stakeholders.
• Manage client renewals, focusing on reducing churn rates and ensuring long-term client retention.
• Maintain accurate records of all client interactions, activities, and progress in CRM software.

What you will need:

• Bachelor’s degree in Business, Marketing, or a related field.
• 7+ years of proven experience in customer success, account management, or a similar role, preferably within a B2B environment.
• Experience working with executives 
• Excellent communication, interpersonal, and relationship-building skills.
• Strong problem-solving and analytical abilities, with a focus on delivering solutions that drive client success.
• Proficiency in CRM software and other relevant tools, with the ability to learn new systems quickly.
• Knowledge of the healthcare industry and talent recruitment processes is a plus.
• Ability to work independently as well as collaboratively within a team.
• High level of empathy, customer focus, and a passion for helping clients succeed.
• Strong organizational and project management skills, with the ability to manage multiple priorities effectively.

What we offer:

• Competitive cash and equity compensation 
• Health benefits (health, dental, & vision)
• 401k
• Commuter benefits
• Flexible PTO policy
• Opportunities to grow and perform in a fast-paced environment alongside a stellar team.

If you are a highly driven individual with a passion for technology, and you thrive in a dynamic and fast-paced environment, we want to hear from you! Join us in revolutionizing the workforce solution industry and making a meaningful impact on businesses worldwide. Apply now to be a part of our growing team!

We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Clasp is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.