Top Senior Operations Manager Jobs

Leads a Systems Operations team supporting File Transmission technology services. Responsibilities include managing operational performance, service reliability, incident and problem resolution, risk and compliance, resource allocation, talent development, stakeholder coordination, and continuous improvement. The role drives automation, process simplification, reduction of manual effort, operational readiness, and sustainable corrective actions across technology teams and vendors.

Leads the Registration Operations team, developing staff, processes, standards, and quality practices for client event programs. Manages Meeting Coordinators, resource allocation, registration workflows, operational documentation, and continuous improvement. Partners with project delivery, event technology, finance, and client leadership teams to ensure efficient registration execution and excellent attendee experiences. Serves as the organization’s registration operations subject matter expert and supports onboarding, coaching, workforce planning, and complex issue resolution.

Own the execution of strategic Operations initiatives, including planning rhythms, reporting, accountability mechanisms, AI-powered workflows, and cross-functional programs. Partner with leadership and Technology, Finance, Accounting, and Customer Success teams to improve operational efficiency, coordinate dependencies, resolve bottlenecks, and scale operating systems. Use data, dashboards, and progress tracking to inform decisions, maintain visibility, and drive high-impact work to completion.

Build and scale the Strategic Partnerships team's operational infrastructure, including project frameworks, tracking systems, workflows, and partner milestone management. Synthesize market and partner feedback into product and engineering roadmaps, align sales enablement, and create executive-ready technical collateral. Coordinate partnership pilots and launches while translating complex internet infrastructure, AI, crawling, and edge-computing concepts into clear narratives.

Owns the Member Services knowledge base and end-to-end member journey documentation. Establishes knowledge governance, taxonomy, review cycles, and health reporting; maps cross-functional processes and policies; partners with business and product teams to identify operational pain points and product opportunities; and ensures product changes are reflected across member-facing documentation. The role requires influencing stakeholders without direct reports and supporting both human and AI-enabled service tools.

Lead GTM strategy and operations for Global Sales: design segmentation, territory and coverage models, build data-driven investment cases, analyze funnel performance, own WBR/MBR cadence and dashboards, run cross-functional projects from PRD to launch, and champion AI and automation to increase sales productivity.

Leads strategic initiatives and cross-functional projects for Healthcare Payments Operations. Responsibilities include improving business processes, coordinating teams, preparing executive communications, producing reporting packages, analyzing business insights, organizing strategy sessions, maintaining collaboration resources, and supporting the COO with business planning and special projects. The role requires strong stakeholder management, presentation, analytical, project management, and operational strategy skills.

Own company-level strategic initiatives, establish measurable goals, diagnose delivery risks, and recommend resource reallocations. Lead cross-functional transformation focused on go-to-market scalability, annual planning, quarterly reprioritization, monthly business reviews, and AI-enabled operational reporting. Partner with executives and functional leaders to improve the operating model, automate KPI tracking, communicate priorities, and increase organizational velocity.

Leads managed-services operations for assigned global and vertical customers. Oversees up to 100+ employees, customer relationships, service-level performance, contract compliance, P&L, profitability, implementation, vendor ecosystems, and operational risk. Drives continuous improvement, automation, digital services alignment, change execution, employee development, retention, and growth opportunities while ensuring customer satisfaction and service delivery standards.

Leads managed-services operations for major customer accounts across North America. Oversees employees, customer relationships, service-level agreement performance, implementation, contract compliance, P&L, profitability, vendor ecosystems, operational risk, and continuous improvement. Drives digital transformation, automation, KPI adoption, talent development, customer retention, opportunity identification, and service growth while ensuring delivery standards and account profitability.

Leads strategy and operational excellence for Customer Experience functions, including Technical Support and Professional Services. Builds KPI frameworks, dashboards, forecasting models, governance, and operating rhythms; drives AI-enabled workflow transformation, process standardization, capacity planning, executive reporting, and cross-functional initiatives. Partners with senior leaders across Revenue Operations, Finance, Product, Sales, Engineering, and Customer Success to improve performance, scalability, customer outcomes, and decision-making.

Own product operations across alpha, beta, and GA programs; manage launch calendars and readiness cadences; coordinate cross-functional checkpoints; build feedback intake and synthesis systems; lead major product events and rollout activities; and develop code, no-code, and AI-powered automations. The role also contributes to scaling Product Operations practices, mentoring peers, and improving collaboration across Product, Engineering, Research, Safety, Legal, Support, and GTM.

Develop and scale Uber One membership offerings and acquisition strategies through Mobility. Use customer insights, competitive intelligence, and data analysis to identify growth opportunities, build business cases, evaluate experiments, and guide investment decisions. Shape propositions for audiences such as travelers and families, influence cross-functional stakeholders, and coordinate execution with Operations, Product, Marketing, and Finance teams across global and regional markets.

Leads Retail Bank Operations transformation strategy, executive communications, agentic workflow and GenAI initiatives, technology roadmaps, staffing and FTE modeling, and operational savings realization. Partners with Product, Technology, and Operations leaders to modernize processes and consolidate legacy platforms. Manages, coaches, and develops a team of Business Analysts while translating financial, volume, and operational metrics into strategic recommendations.

Own SMB scaled-success strategy and operations for Uber Retail, designing programs that improve merchant visibility, catalog quality, growth, retention, and reliability. Use SQL-driven analysis to create playbooks, dashboards, scorecards, experiments, and self-service workflows. Partner cross-functionally with Product, Catalog, Sales, Marketing, Operations, Finance, and Discovery teams to scale merchant outcomes without one-to-one account management.

Oversee daily operations, lead teams, allocate resources, manage budgets, and ensure quality, safety, compliance, and customer satisfaction. Develop operational strategies with senior leadership, improve processes using Lean Sigma methodologies, manage suppliers and vendors, monitor KPIs, mitigate risks, and implement emergency response plans. The role requires cross-functional leadership, strong communication, supervisory experience, and approximately 10% travel.

Own and scale Tailscale’s Product operations, including roadmap health, launch readiness, documentation, onboarding, feature request management, customer insight systems, operating rhythms, and product metrics. Partner with Product, GTM, Support, Data, and company leadership to identify operational gaps, establish standards, influence prioritization, and build scalable systems. The role requires autonomous execution, strategic judgment, cross-functional alignment, and strong communication in a remote-first environment.

Leads global Ads go-to-market strategy and operations across approximately 200 products, four sales channels, and three regions. Owns product adoption goals, performance reporting, launch governance, testing operations, and operating frameworks. Partners with Product, Engineering, Sales, Marketing, Data Science, and regional leaders to improve commercialization, revenue performance, and organizational effectiveness. Manages and develops a team of five while driving strategic initiatives, process improvements, automation, and executive accountability.

Owns the operating model for an internal product organization, improving intake, planning, documentation, communication, workflows, and stakeholder enablement. Partners with product, design, engineering, and business teams to reduce operational friction, build scalable tools and automations, measure adoption, and apply AI-enabled workflows to improve team effectiveness.

Owns talent allocation, capacity forecasting, workload balancing, and staffing across multidisciplinary creative teams and multiple brands. Partners with program management and discipline leads to assess project feasibility, identify capacity gaps, rebalance workloads, and maintain utilization targets. The role also standardizes operational processes, audits timesheets, tracks PTO, produces utilization reports, manages award submission logistics, and coordinates external talent onboarding and offboarding.

Leads the Mansfield business unit’s service, construction, parts, financial, safety, customer, and workforce operations. Owns P&L, budgets, KPIs, scheduling, project execution, procurement, process improvement, compliance, and customer escalations. Develops managers and technicians while improving profitability, productivity, safety, service quality, and growth across industrial refrigeration operations.

Leads ClearDrive’s centralized remote scanning operation, including technician hiring, training, scheduling, coverage, performance management, scan quality, OEM compliance, KPI reporting, and escalation handling. Coordinates remote technicians with shop staff during pre- and post-repair scans, supports new-location rollouts, troubleshoots connectivity and hardware issues, and drives process improvements across the distributed team.

Supports the Chief Product Officer through executive calendar and priority management, meeting preparation, decision tracking, communications, logistics, and follow-up. Coordinates priorities, dependencies, planning cycles, risks, and deliverables across the Product division. Creates operating systems, maintains master trackers, prepares executive materials, and ensures effective information flow and decision execution across cross-functional teams.

Lead the expansion of in-person behavioral healthcare, with an initial focus on scaling psychiatry services and building office safety and suitability programs. Develop provider acquisition channels, value propositions, demand-generation strategies, and regulatory compliance processes. Own cross-functional strategic initiatives, analyze operational data, build financial models, communicate recommendations to executives, and support evolving company priorities.

Leads product operations across multiple product lines by establishing governance, operating cadences, dashboards, metrics, and decision-support processes. Partners with product, engineering, finance, operations, marketing, sales, and channel teams on forecasting, lifecycle management, launches, commercial execution, and portfolio performance. Drives continuous improvement through Kaizen, visual management, structured problem solving, value stream mapping, standard work, and accountability frameworks.