Top Senior Operations Manager Jobs

Owns the Member Services knowledge base and end-to-end member journey documentation. Establishes knowledge governance, taxonomy, review cycles, and health reporting; maps cross-functional processes and policies; partners with business and product teams to identify operational pain points and product opportunities; and ensures product changes are reflected across member-facing documentation. The role requires influencing stakeholders without direct reports and supporting both human and AI-enabled service tools.

Leads the Registration Operations team, developing staff, processes, standards, and quality practices for client event programs. Manages Meeting Coordinators, resource allocation, registration workflows, operational documentation, and continuous improvement. Partners with project delivery, event technology, finance, and client leadership teams to ensure efficient registration execution and excellent attendee experiences. Serves as the organization’s registration operations subject matter expert and supports onboarding, coaching, workforce planning, and complex issue resolution.

Leads strategy and operational excellence for Customer Experience functions, including Technical Support and Professional Services. Builds KPI frameworks, dashboards, forecasting models, governance, and operating rhythms; drives AI-enabled workflow transformation, process standardization, capacity planning, executive reporting, and cross-functional initiatives. Partners with senior leaders across Revenue Operations, Finance, Product, Sales, Engineering, and Customer Success to improve performance, scalability, customer outcomes, and decision-making.

Owns the operating model for an internal product organization, improving intake, planning, documentation, communication, workflows, and stakeholder enablement. Partners with product, design, engineering, and business teams to reduce operational friction, build scalable tools and automations, measure adoption, and apply AI-enabled workflows to improve team effectiveness.

Own operational strategy and performance for enterprise banking and fintech partners. Drive volume retention, incident resolution, process optimization, data-driven business reviews, and partner success plans. Collaborate with account management, product, engineering, compliance, legal, and implementation teams to resolve recurring issues, improve payment performance, influence product roadmaps, and support scalable API and webhook integrations.

Leads Product and Design Operations by establishing planning, prioritization, launch-readiness, customer-feedback, research, onboarding, and performance-measurement processes. Partners with Engineering, Finance, Marketing, Support, Legal, and Customer Success to improve product delivery. Builds Claude-based agentic AI workflows, manages vendors and tooling budgets, oversees software capitalization processes, and drives operational transformation across Product and Design.

Lead the expansion of in-person behavioral healthcare, with an initial focus on scaling psychiatry services and building office safety and suitability programs. Develop provider acquisition channels, value propositions, demand-generation strategies, and regulatory compliance processes. Own cross-functional strategic initiatives, analyze operational data, build financial models, communicate recommendations to executives, and support evolving company priorities.

Lead a team to define, prioritize, and deliver mortgage servicing capabilities. Own BRDs, validate report logic, manage cross-functional initiatives, support UAT/implementation, drive process improvements, ensure regulatory and control compliance, and present status to senior leaders.

Leads governance, risk management, and process improvement for Community Finance. Assesses workflows and controls, redesigns processes, supports audit and exam readiness, coordinates issue remediation, develops recommendations, and drives implementation across stakeholders. Partners with Risk Management to strengthen compliance, governance routines, policies, procedures, and operational resilience. This individual contributor role relies on rigorous analysis, stakeholder influence, communication, and subject-matter ownership.

Leads strategy execution and operating infrastructure for the Mastercard Economics Institute. Responsibilities include strategic planning, budgeting, portfolio management, resource allocation, executive communications, quarterly business reviews, operating cadence, governance, roadmap development, stakeholder alignment, and continuous improvement. Manages a Business Operations Analyst and supports senior leadership across Finance, HR, Marketing, Communications, Product, and regional teams.

Owns Microsoft alliance operations across partner funding, Marketplace transactions, co-sell workflows, data quality, compliance, reporting, and executive business reviews. Coordinates Sales, Finance, Marketing, Deal Desk, and Microsoft stakeholders while improving processes, automation, funding utilization, transaction efficiency, and operational controls. Builds dashboards and translates partnership data into leadership insights. The role requires hands-on Microsoft partner ecosystem experience and strong analytical, organizational, communication, and commercial operations skills.

Lead high-priority strategic and operational initiatives across the company. Responsibilities include structuring ambiguous problems, building analytical and financial models, managing planning and KPI cadences, designing experiments, analyzing results, driving cross-functional projects, and implementing scalable processes, dashboards, and performance improvements. The role serves as an internal consultant and operator with potential progression into leadership of a business unit or function.

Manage DraftKings Rewards loyalty program operations by monitoring KPIs, analyzing player behavior and program economics, validating data, and recommending improvements. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Build data-backed business cases, improve reporting and workflows through AI and automation, and communicate recommendations to leadership.

Manages enterprise compliance initiatives focused on data compliance, governance, regulatory change, controls, audits, and policy adherence. Partners with Legal, Compliance, Product, Technology, and business teams to translate requirements into scalable processes. Develops governance frameworks, procedures, metrics, dashboards, reporting, and documentation; facilitates cross-functional sessions; manages risks, vendors, and strategic projects; and supports training and change management.

Manage inventory, assessment, cleaning, restoration, and return of contents damaged by disasters. Oversee restoration plans, quality control, documentation, client communication, team coordination, safety, and training to ensure timely, high-quality service.

Lead strategy and operations for B2B initiatives, partnering with product, sales, business development, finance, engineering, and operations teams. Define roadmaps, run go-to-market and adoption experiments, build scalable playbooks, automate workflows with AI agents, establish performance metrics, and communicate results to senior leadership. The role requires taking pilots from experimentation through sustainable production processes while driving growth, operational excellence, and cross-functional alignment.

Leads enterprise IT operations across 28 engineering teams, overseeing service availability, reliability, performance, incident response, operational readiness, security compliance, audit preparation, and continuous improvement. Coordinates cross-team responses to outages, Priority One incidents, urgent initiatives, and emerging operational demands. Serves as a senior escalation point, removes organizational obstacles, prioritizes competing requirements, maintains operational reporting, and drives critical issues through resolution.

Manages service operations by overseeing financial and operational objectives, forecasts, KPIs, backlog, margins, staffing, sales pipelines, warehouse support, and customer escalations. Partners with directors and managers to improve resource utilization, cost control, technician performance, service delivery, and organizational growth. Supervises warehouse operations and supports strategic customer relationships and broader operational initiatives.

Oversee daily operations, lead teams, allocate resources, manage budgets, and ensure quality, safety, compliance, and customer satisfaction. Develop operational strategies with senior leadership, improve processes using Lean Sigma methodologies, manage suppliers and vendors, monitor KPIs, mitigate risks, and implement emergency response plans. The role requires cross-functional leadership, strong communication, supervisory experience, and approximately 10% travel.

Manages regional strategic initiatives and operational improvements across branches. Oversees warehouse material flow, purchasing, inventory, safety inspections, equipment, training, ERP best practices, and margin enhancement. Supports branch operations during vacancies, influences teams across locations, supervises staff, and assists with recruiting and performance management. The role requires extensive regional travel, branch visits, facility support, and experience in commercial doors and hardware operations.

Lead and scale lab operations for Intel’s Chandler engineering labs. Manage infrastructure, equipment, assets, logistics, networking, IT support, compliance, safety, budgeting, and capacity planning. Build a high-performing operations team, standardize processes and tools, partner with engineering on development and validation activities, establish performance metrics, and drive automation and continuous improvement.

Manage onsite imaging operations, workflows, staffing, capacity, financial reporting, SLAs, security, chain-of-custody controls, equipment maintenance, and disaster recovery. Lead performance coaching, resource allocation, system utilization, program implementations, staff onboarding, and client support while serving as backup for the Senior Operations Manager.

Leads onsite operations for a live gaming facility, supervising employees, optimizing processes, managing budgets and resources, ensuring service quality, supporting recruitment and training, and reporting performance to local and global leadership. The role requires extensive gaming or casino industry experience, U.S. people-management experience, strong organization, and proficiency with Microsoft Office.

Oversee global delivery operations for a major enterprise account, leading Wellbeing Coordinators and contract Health Coaches. Manage staffing, scheduling, capacity, vendors, delivery standards, regional programming, quality, operational processes, and escalations. Partner with program, account, coaching operations, People, Legal, IT, and Security teams to ensure reliable execution across regions and time zones.

Leads operations across a designated area or division, overseeing safety, quality, staffing, budgets, customer care, process improvement, and strategic execution. Partners with senior leadership, manages performance metrics and cost controls, develops employees, implements policies and technologies, and represents the company in industry organizations. Requires strong operational leadership, strategic planning, communication, analytical, and relationship-building skills within industrial construction or maintenance.