Top Senior Customer Success Jobs

Manage a ~20-account enterprise portfolio to maximize retention, renewals, adoption, and expansion. Influence executives, resolve escalations, drive product improvements with Product and Sales, lead regional customer events, and mentor junior CSMs to scale digital transformation across public-sector customers.

Own a portfolio of complex, high-value customer accounts totaling approximately $2M ARR. Develop success plans, lead customer meetings and QBRs, drive adoption and measurable outcomes, mitigate churn, and identify expansion opportunities. Serve as a trusted advisor to executive and operational stakeholders while collaborating with Sales, Product, Support, and Implementation. Capture customer feedback, influence internal priorities, and travel to industry events 5–10 times annually.

Manage enterprise customer relationships throughout implementation and adoption of Cognigy’s AI and conversational AI solutions. Identify customer needs, coordinate technical solutions, communicate strategic business value to executives, track success metrics, reduce churn, conduct executive business reviews, develop advocates, and support expansion opportunities in partnership with sales and technical teams.

Manage enterprise customer success from post-onboarding through training, upsells, and renewals. Build stakeholder relationships, establish KPIs, analyze account data, identify churn and expansion opportunities, present performance insights, and develop strategic action plans. Collaborate with sales, product, data science, and other teams to improve customer outcomes, support implementations, and drive retention and revenue growth.

Drive customer success for strategic, complex cloud accounts by developing shared plans, accelerating Azure and cross-cloud adoption, managing executive relationships, orchestrating resources, overseeing programs, resolving blockers, and improving solution value and renewals. The role aligns Microsoft solutions with customer objectives, coordinates delivery across stakeholders, identifies growth opportunities, and develops technical skilling plans.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Owns client success and end-to-end service delivery for high-tech accounts, including renewals, satisfaction, profitability, resourcing, SLAs, financial governance, and operational excellence. Leads cross-functional coordination, client escalations, account growth, forecasting, change control, risk management, and continuous improvement. Drives retention, expansion, value realization, and talent development while serving as the primary client advocate and account activity lead outside sales responsibilities.

Owns end-to-end client service delivery, renewals, satisfaction, profitability, staffing, SLAs, financial governance, and account growth for finance-industry clients. Leads cross-functional teams, manages escalations and risks, ensures contractual and commercial compliance, tracks KPIs, drives operational excellence, and develops pipeline opportunities. Serves as the client advocate while coordinating delivery, sales, product, marketing, and project-management stakeholders to improve retention, value realization, and account performance.

Owns the operational infrastructure supporting Client Success and Technical Account Management, including Salesforce and Planhat administration, reporting dashboards, client journey orchestration, satisfaction programs, community and portal management, conference coordination, knowledge management, and CS technology strategy. The role also leads cross-functional process improvements, change management, and practical AI initiatives that improve client engagement and organizational effectiveness.

Owns end-to-end success for a portfolio of SaaS clients by driving adoption, value realization, retention, and growth. Builds strategic relationships, develops success plans, leads business reviews, monitors client health, manages escalations, and coordinates cross-functional teams. Partners with Account Management on renewals and expansion, translates business needs into product solutions, documents client goals and risks, and applies insurance industry expertise to improve outcomes and client experience.

Own the success, retention, and growth of strategic K-12 district accounts. Build executive relationships, create customer success plans, drive product adoption, manage renewals and expansion, oversee complex implementations, analyze customer data, coordinate cross-functional teams, and provide strategic guidance on student safety and well-being solutions.

Manage public-sector customer accounts as the primary post-sale advisor, driving onboarding, adoption, value realization, retention, renewals, and expansion. Build relationships with mission owners, technical users, executives, and government stakeholders; lead meetings, workshops, briefings, and business reviews. Develop success plans, monitor account health and usage, mitigate risks, create enablement resources, and coordinate with Product, Support, Delivery, Analytics, Sales, and Operations.

Own expansion revenue for Teamup by identifying upmarket opportunities, selling upgrades, building AI-powered account signals and playbooks, improving onboarding and activation, and creating scalable upsell systems. The role also develops customer advocacy programs, gathers feedback for AI onboarding, and establishes predictable commercial processes across the customer base.

Manage post-go-live adoption, retention, renewals, and expansion for large enterprise SaaS customers. Own value realization through Success Plans, executive engagement, health monitoring, cross-functional coordination, and commercial strategy to drive measurable business outcomes.

Own scaled and direct customer success strategies for Helium 10 Ads and Amazon Seller Central advertising customers. Design onboarding, adoption, retention, renewal, and expansion programs using playbooks, automation, content, and performance data. Manage strategic accounts, conduct business reviews, identify growth opportunities, optimize advertising ROI, and guide cross-functional teams. Independently develop and test engagement initiatives, evaluate self-service experiences, and improve customer outcomes across a broad advertising portfolio.

Manage a book of low- to mid-touch SaaS accounts, lead enterprise onboarding and training, drive platform adoption, monitor customer health, identify at-risk accounts, support renewals and expansions, and communicate customer insights to Product, Support, and Sales teams. The role requires relationship management, metrics tracking, process improvement, troubleshooting, and customer advocacy.

Manages strategic higher education customers using Salesforce Signature Success. Serves as the primary customer accountability point, builds executive relationships, coordinates success services, guides feature adoption, supports renewals and expansion, and advocates during high-severity incidents. The role translates technical concepts into business outcomes, coordinates cross-functional teams, identifies implementation risks, and improves customers’ technical and operational health. Occasional customer-site travel and after-hours or weekend coverage may be required.

Own scaled and one-to-many customer success programs for Helium 10 Ads and Amazon advertising customers. Develop onboarding, adoption, retention, renewal, and expansion strategies; manage a small portfolio of strategic accounts; conduct business reviews; identify growth opportunities; analyze advertising performance and customer data; improve self-service experiences; and partner cross-functionally to increase engagement, ROI, and retention.

Manage post-sales customer success programs, driving adoption, retention, renewals, customer health, advocacy, and value realization. Serve as a trusted client adviser, coordinate internal teams, support issue resolution, create success plans, conduct business reviews with Account Executives, and provide customer feedback for product roadmaps.

Owns Latin American Starlink backhaul accounts after contract signature, managing onboarding, activation, payments, account health, retention, revenue forecasting, and expansion. The role serves as the primary customer contact, coordinates with internal teams, leads business reviews, identifies growth opportunities, manages regional billing and tax considerations, and documents scalable processes. Professional fluency in Spanish and/or Portuguese and willingness to travel across Latin America are required.

Own Latin American Starlink backhaul accounts from contract signature through onboarding, activation, payment, retention, and expansion. Track revenue, shipments, risks, account health, compliance, billing, logistics, and customer satisfaction. Build account plans, forecast revenue and retention, lead business reviews, identify expansion opportunities, coordinate with internal teams, support regional billing and tax processes, and document scalable operating procedures.

Owns enterprise Starlink backhaul accounts across Latin America from contract signature through onboarding, activation, payment, retention, and expansion. Responsibilities include monitoring account health, revenue, logistics, billing, tax, compliance, forecasting, customer reviews, and expansion opportunities. The role coordinates with engineering, support, finance, and operations, communicates with customers and partners, documents scalable processes, and helps shape regional backhaul operations. Spanish and/or Portuguese fluency and travel across Latin America are required.

Manage enterprise customer accounts, deliver insights and support post-sale engagements to drive account health, retention, and growth.

Own customer implementations from signed contract through production launch, including discovery, solution design, configuration, testing, and deployment. Manage ongoing account health, adoption, escalations, renewals, and expansion for enterprise customers. Build scalable customer lifecycle processes, templates, health scoring, QBRs, and implementation playbooks while partnering with operations, engineering, and leadership.

Own a large scaled-customer book, managing onboarding, adoption, renewals, retention, account health, and risk. Design and operate one-to-many customer education programs, including curricula, learning paths, webinars, lifecycle communications, digital onboarding, and self-service resources. Measure program impact through retention, engagement, activation, and re-engagement metrics. Partner with Support, Product, Sales, and Marketing to resolve blockers, identify expansion opportunities, and scale successful customer motions.