Top Senior Customer Success Jobs

Manage a portfolio of law-firm and corporate legal clients to drive adoption, retention, and expansion of DeepJudge's AI-powered enterprise search. Lead onboarding, training, stakeholder and project coordination, business reviews, issue resolution, and surface client feedback to inform product. Promote ROI and upsell opportunities while ensuring high client satisfaction.

Drive post-sales adoption, retention, and expansion by building success plans, running cadences, delivering QBRs/EBRs, managing renewal readiness and risks, coordinating cross-functional teams, and maintaining account hygiene in Salesforce and Gainsight to translate platform usage into measurable business value.

Co-lead Customer Success enablement across Scale, High-touch, and Enterprise. Build onboarding, training, playbooks, and coaching programs. Partner with CS leadership to set priorities, measure CSM performance, diagnose gaps, and drive programs end-to-end to improve retention, expansion, and customer health.

Manage a 12–15 mid-market enterprise portfolio of Credit Union customers, lead executive onboarding, drive adoption and value realization, run QBRs/EBRs, surface data-driven insights, collaborate with product/implementation/support, and generate qualified expansion opportunities to grow ARR.

Drive technical adoption and value realization for large enterprise customers by creating and executing Technical Adoption Plans (TAPs), leading enablement workshops, integrating AI analytics and telemetry, running complex labs, influencing executive decisions, collaborating with sales and product teams, and mentoring peers to improve adoption, renewals, and product improvements.

Own a portfolio of community bank and credit union clients, drive product adoption and renewals, lead executive business reviews and onsite engagements, identify upsell opportunities, triage escalations, and collaborate with Implementation, Product, and Support to maximize client value and retention.

Manage a scaled enterprise CSM portfolio (70-85 accounts, $3.5M ARR) to drive retention, adoption, expansion, and renewals. Operate in a GTM pod, run executive reviews, mitigate risk, use AI and automated plays to scale, and maintain strong account hygiene in Vitally.

Lead and coach a team of Customer Success Managers for enterprise clients. Drive adoption, onboarding, retention, and process scalability. Partner cross-functionally with Product, Sales, Support, and RevOps to improve outcomes, implement repeatable approaches, and advocate for customers while building scalable operations and developing team capabilities.

Lead and coach a team of Customer Success Managers to drive adoption, retention, and long-term value for a large portfolio. Build repeatable playbooks, scalable processes, and operational rigor. Partner cross-functionally (Implementation, Support, Sales, Product) to ensure seamless lifecycle experiences, use data to inform decisions, and continuously improve team performance and customer outcomes.

Manage a large portfolio of commercial and mid-market customers to drive adoption, value realization, retention, and expansion through one-to-one, one-to-many, and digital engagement. Build trusted advisor relationships, conduct success reviews, develop success plans, lead escalations, host virtual office hours and webinars, create scalable enablement content, and partner cross-functionally to improve onboarding and self-service resources.

Own and grow relationships with enterprise agency clients, drive product adoption and outcomes, create success plans, surface insights from usage data, forecast and mitigate risk, support onboarding and custom projects, and act as the customer advocate across internal teams.

Lead and develop a Client Success team, manage a portfolio of client accounts, ensure retention and expansion through proactive relationship management, operationalize standardized CSM processes, monitor KPIs and client health, and collaborate cross-functionally to optimize service delivery and drive growth.

Manage post-sale success and retention of enterprise customers, ensuring measurable ROI from the software. Collaborate with various teams to address customer needs and drive expansions.

The Head of Customer Success will lead the customer success team, implement strategies to enhance satisfaction, and manage key client relationships.

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.

The Sr. Customer Success Manager is responsible for ensuring customer satisfaction through relationship management, operational oversight, and driving financial growth in pharmacy services.

The Customer Success Manager at CyberSheath oversees customer relationships, coordinates technical projects, identifies upsell opportunities, and ensures customer satisfaction by managing internal teams and processes effectively.

The Solution Success Manager ensures customer satisfaction and success with Flexera solutions, managing complex accounts, driving renewals, and identifying growth opportunities in strategic accounts.

Own post-sales customer experience for enterprise and developer customers: onboarding, adoption, retention, renewals, expansion, executive alignment, product feedback loops, customer health scoring, playbook development, and advocacy.

The Senior Client Success Manager ensures client success post-sale, manages client relationships, develops success plans, and drives renewals and expansion within client accounts.

The Senior Customer Success Manager drives loyalty for home service clients, ensuring successful delivery of digital marketing solutions and maintaining strong client relationships.

The Customer Success Manager will build and maintain high-value customer relationships, drive retention and education, influence product development, and collaborate cross-functionally to enhance customer experiences.

Manage the customer lifecycle, handle implementations, work with engineering on requirements, build customer success processes, and educate users.

The Senior Customer Success Manager partners with customers to enhance their value from Exostar's solutions, ensuring renewal and expansion opportunities while mentoring junior team members.

The Customer Success Manager will ensure customer satisfaction, manage portfolios, guide clients on Exostar products, and drive expansion opportunities.