Top Senior Level Customer Success Jobs

The Metalworking Specialist at Grainger is responsible for conducting onsite assessments, educating customers on technology and innovation, and collaborating with sales teams to enhance metalworking product sales. The role requires maintaining expert industry knowledge and developing strategies for growth while documenting cost savings and efficiencies for customers.

As a Customer Success Manager at Cymulate, you will guide customers through onboarding, provide insights on cybersecurity best practices, ensure satisfaction with services, monitor key performance indicators, identify expansion opportunities, and aid in product improvement by gathering feedback.

The EVP of Customer Success and Services will lead global customer success initiatives, ensuring customers achieve their desired outcomes and maximize value from the tech skills development platform. Responsibilities include building teams, driving customer retention and engagement, establishing data-driven processes, and fostering a culture of customer success throughout the organization.

The Manager, Customer Service Strategy will lead CCaaS transformation initiatives, enhance offerings, develop methodologies, manage client relationships, and drive business development efforts in customer service technology solutions.

The Senior Client Success Manager will lead client-facing activities for insurance clients, ensuring growth, profitability, and satisfaction. Responsibilities include managing partnerships, overseeing financial performance, influencing internal stakeholders, and delivering insights based on key performance indicators.

The Senior Culinary Specialist will manage culinary initiatives by overseeing projects, supporting events, and collaborating with various teams. Responsibilities include creating marketing content, providing product training, and leading food demonstrations while ensuring alignment with brand goals and customer engagement.

As the Customer Experience Operations Lead, you'll optimize digital customer journeys, analyze customer data for retention strategies, improve customer success processes, and collaborate with various teams to enhance customer experience. You'll also provide training, prepare reports, and advocate for customers in social media.