Senior CSM

| Boston, MA, USA +80 more | Remote | Hybrid
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Senior Account Executive / Customer Success - Data
BOSTON, MA or Remote*
Join our innovative, fast-growing, Boston-based software and data startup that is helping to fight climate change by improving the energy efficiency of homes across the country. We have had tremendous success with our energy-efficiency solutions in the residential new construction sector, and recently been designated as the 18th fastest growing private US company in the energy sector. Our solutions are used on 80% of new certified energy-efficient homes in the US -about 320,000 homes each year. We are now looking to leverage our success and market penetration to grow our business in other segments, including Building Product Manufacturers and Builders. Our mission is to empower people with technology and insights to drive informed decisions that move our built environment towards sustainability. Our company values are very important to us, and we strive to foster a diverse, equitable, and inclusive work environment.
We're looking for...
A Customer Success Leader who will ensure our customers get the most possible value from our technology, data solutions and consulting services. Customers may include building product manufacturers, home builders, and energy raters.
Responsibilities
Play a pivotal role in defining and executing the strategic value of our data solutions working closely with the leadership team, our customers and prospects, and key industry stakeholders.
Guide customers through the entire lifecycle from discovery meetings, building a solution toolkit, and onboarding on to Ekotrope.
Build and maintain strategic and productive relationships with various contacts at each customer company to ensure their satisfaction and help identify additional service opportunities.
Provide training, technical assistance, and consulting support to ensure our clients are successful leveraging our data and technology.
Be the voice of the customer within Ekotrope, championing and testing new ideas and making sure resources are allocated to achieve customer success.
Ideally, you have the following (though not all are necessary)
Experience:

  • Demonstrable past success in building and maintaining exceptional customer relationships and leadership experience
  • 5 - 10+ years in customer oriented roles - from consulting, customer success, sales, business development or other customer focused roles
  • 2+ years experience in the residential new construction industry and/or energy efficiency industries
    • e.g. building product manufacturing, home building, data services, energy rating
  • Bachelor's Degree
  • Excellent written and verbal English communication skills and organizational skills
  • Ability to create and manage projects
  • Good understanding of technology around software and data


Personal traits:

  • Strong combination of listening, learning, and creative problem solving skills
  • Analytical mindset and passion for tracking success through metrics
  • Ability to absorb and analyze large amounts of new complex information and to build expertise in new industry areas
  • High energy and enthusiasm for Ekotrope's mission
  • High integrity
  • Desire to challenge yourself and the status quo


Compensation
Combination of Salary and Stock Options commensurate with skills and experience.
Ekotrope offers a full benefits package, including comprehensive health insurance and a 401K program.
Work Hours
While there is some flexibility, our expectation is that you would work about 40 hours per week and roughly match our Monday-Friday 9-5 Eastern Time working hours, especially our morning Scrum meetings at 9:45am ET.
*Location
We have a hybrid work environment where employees can work remotely or at our office in Downtown Boston, steps from South Station (or both!). We are currently accepting candidates that live in the states of MA, NY, CO, DC, TX, and ME. If you are outside this area, you may still apply, as our list may change in the future.
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To apply please use the link below. If you have any questions, you can also reach out to [email protected].
Ekotrope is an equal opportunity employer, and selects individuals best matched for the job based upon job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status or any other status or characteristic protected by law.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
    • CSSLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • HibernateLanguages
    • GWTLanguages
    • CypressFrameworks
    • DockerFrameworks
    • SpringFrameworks
    • MariaDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • TableauAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement

An Insider's view of Ekotrope

How would you describe the company’s work-life balance?

Ekotrope is a small company made up of teammates who want to see you succeed. While most of us operate on the typical 9-5, the team is flexible and if for whatever reason you need more time with family, are juggling other responsibilities, or simply perform better in a different work environment then we’re happy to help make that happen.

Sara

Marketing Associate

What's the biggest problem your team is solving?

We're driving a cultural shift: enabling energy efficiency with our modeling and analytics insights. We’re reducing the lead time and effort required for designing energy-efficient buildings while integrating different industry segments including builders, energy raters, utility companies and building parts manufacturers.

Yatharth

Energy Modeling Engineer

How does the company support your career growth?

Ekotrope provides me with opportunities to grow my career both on the technical side, and on the people side. From my first day as an Software Engineering Intern, no part of our technology was off limits to me. As a Software Engineer II and a Team Lead, good communication is highly valued, and I receive constructive feedback on soft skills.

Harrison

Software Engineer II & Team Lead

What unique initiatives do you have that encourage innovation?

We believe in a concept called fail-fast that allows us to try many different ideas quickly and cheaply. We are basically trying to fail through a set of conversations with clients and prospects, looking for early commitment and excitement. The bar to pass is pretty high, meaning that once we pass it - we’ve got something real and exciting.

Ziv

Founder & CEO

How do your team's ideas influence the company's direction?

Being a part of a relatively small team here at Ekotrope means that each person can make a big impact. Everyone is encouraged to own their work and every idea is heard. While there’s a lot of cross-functionality, most roles are unique and it’s assumed that everyone’s an expert in their respective lanes, promoting a culture of trust and efficiency.

Claire

Client Support Engineer

What are Ekotrope Perks + Benefits

Ekotrope Benefits Overview

Get to work at a small, fast-growing and innovative company that is helping people build energy efficient homes.

Culture
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Diversity
Diversity manifesto
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Health insurance
Financial & Retirement
401(K)
401(K) matching
50% on the first 6% contributed, up to a maximum of $2,700.00 per participant per year. All full-time regular employees are eligible if they are at least 21 years of age.
Company equity
Ekotrope offers Stock Options to employees
Performance bonus
Child Care & Parental Leave
Family medical leave
Vacation + Time Off
Paid holidays
Paid sick days
Employees receive 40 hours per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Up to $2,000 / yr.
Continuing education available during work hours

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