Top Senior Customer Success Jobs

Lead a North America-based Customer Success team to drive adoption, account health, executive relationships, renewals, and measurable outcomes. Coach CSMs and CS Architects, manage staffing and resources, collaborate cross-functionally, support escalations, and improve processes and tools tied to objectives and key results.

Lead Customer Success to drive measurable business outcomes, reduce churn, and grow revenue by building segment-specific playbooks, orchestrating cross-functional execution, owning renewals and expansion, developing the CSM organization, and implementing KPIs/governance to ensure customers realize committed value and long-term retention.

Lead Customer Success to ensure customers realize committed business outcomes and value. Build segment-specific playbooks, orchestrate cross-functional teams, improve retention and expansion, own renewals readiness, and develop the CS leadership and CSM organization while tracking GRR/NRR, health scores, and CSQLs.

Lead Customer Success strategy and execution to ensure measurable customer outcomes, improve retention, reduce churn, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional teams (Sales, Delivery, Support, Billing), drive renewal readiness, executive engagement, team development, and CS metrics and governance reporting to the CRO.

Lead Customer Success to ensure customers realize committed business outcomes, improve retention, reduce churn, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional teams, run executive engagements, own renewals/expansion enablement, establish CS KPIs and governance, and hire and develop the Customer Success leadership and CSM organization.

Lead Customer Success strategy and execution to ensure outcome-based value realization, reduce churn, improve retention, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional teams (Sales, Delivery, Support, Ops), own renewal readiness, executive customer engagement, and KPIs (GRR, NRR, CSQLs, health scores). Hire, develop, and scale the Customer Success organization and governance.

Lead Customer Success to ensure customers realize committed business outcomes and value. Build segment-specific playbooks, drive retention and expansion, orchestrate cross-functional execution across Sales, Delivery, Support, and Billing, and own CS metrics (GRR, NRR, CSQLs, health scores). Hire, develop, and scale the CS leadership and CSM organization while elevating executive engagement and governance.

Lead Customer Success strategy and operations to ensure outcome-based value realization, reduce churn, improve revenue retention, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional teams (Sales, Delivery, Support, Billing), own renewals and executive engagement, and develop the Customer Success organization and KPIs to scale repeatable, measurable success.

Lead Customer Success to ensure customers realize measurable business outcomes, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional teams, drive executive engagement, and build/scaling the CSM organization with governance and KPIs.

Lead Customer Success to ensure customers realize committed business outcomes, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional teams, and develop a scalable CSM organization focused on measurable value.

Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional execution, and develop the CSM leadership team.

Lead and scale Customer Success to ensure measurable customer outcomes, reduce churn, and drive retention and expansion. Build segment-specific playbooks, orchestrate cross-functional teams, manage renewals, and develop the CS leadership and CSM organization while owning CS metrics, governance, and executive customer engagement.

Lead Customer Success strategy and execution to ensure outcome-based value realization, improve revenue retention, reduce churn, enable expansion, build playbooks and scale CSM teams, and orchestrate cross-functional delivery and executive engagement.

Lead and scale Customer Success to ensure contracted business outcomes and measurable value across cloud/managed services customers. Build segment-specific playbooks, orchestrate cross-functional execution, drive retention/expansion, own renewals and executive engagement, and develop the Customer Success leadership team while reporting KPIs to executive leadership.

Lead and scale Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build playbooks by segment, orchestrate cross-functional execution, engage executives, and lead the CSM organization with KPIs and governance.

Lead Customer Success to ensure measurable business outcomes and value realization for customers. Build segment-specific playbooks, orchestrate cross-functional teams (Sales, Delivery, Support), own retention/renewals and expansion, develop CS leadership and KPIs, and scale repeatable programs to improve revenue retention and customer lifetime value.

Lead Customer Success to ensure outcome-based value realization, build segment-specific playbooks, orchestrate cross-functional teams, improve retention and expansion, drive KPIs (GRR/NRR/CSQLs), and grow a high-performing CSM leadership team.

Lead Customer Success to ensure measurable business outcomes, reduce churn, improve gross revenue retention, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional execution across Sales, Delivery, Support and Ops, manage renewals and CSQLs, and grow a high-performing CSM leadership team with governance, metrics, and executive engagement.

Lead Customer Success to ensure customers realize committed business outcomes and value. Build segment-specific playbooks, orchestrate cross-functional teams (Sales, Delivery, Support, Billing), drive retention and expansion, own renewal readiness and CS KPIs, and hire and develop the Customer Success leadership and CSM organization.

Lead and scale RapidScale's Customer Success function to ensure outcome-based value realization, improve revenue retention, reduce churn, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional execution across Sales, Delivery, Support, and Billing, lead executive engagements, own renewal readiness, and develop the Customer Success leadership team while tracking KPIs like GRR, NRR, CSQLs, and customer health.

Lead and scale Customer Success to ensure outcome-based value realization, improve revenue retention, reduce churn, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional execution across Sales, Delivery, Support, and Billing, own renewal readiness and executive engagements, hire and develop CSM leadership, and report CS metrics (GRR, NRR, health scores, CSQLs) to executive leadership.

Lead Customer Success to ensure customers realize measurable business outcomes, reduce churn, and drive retention and expansion. Build segment-specific playbooks, orchestrate cross-functional execution across Sales, Delivery, Support, and Operations, own renewals and CSQL generation, lead executive customer engagements, hire and develop CSM leadership, and report on CS KPIs including GRR, NRR, health scores, and CS NPS.

Lead and scale Customer Success to drive outcome-based value realization, improve revenue retention, reduce churn, enable expansion, build playbooks by customer segment, orchestrate cross-functional teams, own renewals and executive engagement, and grow the CSM organization with metrics-driven governance.

Lead and scale Customer Success to ensure outcome-based value realization, reduce churn, increase retention and expansion, build segment-specific playbooks, orchestrate cross-functional execution, run executive engagements and QBRs, hire and develop CS leadership, and own CS metrics and governance to protect revenue and drive growth.

Own customer outcomes and value realization for enterprise cloud/managed services customers. Build and scale Customer Success programs, playbooks, and segment-specific engagement models. Orchestrate cross-functional teams (Sales, Delivery, Support, Billing) to drive retention, renewals, and expansion. Lead and develop the CS leadership and CSM organization, implement CS metrics and governance, and drive executive-level customer engagement focused on measurable business outcomes.