Top Senior Customer Success Jobs

Manage a portfolio of mid-market enterprise customers from go-live through long-term value realization. Serve as a trusted advisor, drive adoption and expansion of the Moveworks AI Assistant across ServiceNow workflows, translate business needs into solutions, track success metrics, mitigate risk, and support renewals and expansion by demonstrating measurable business impact.

As a Lead Customer Success Engineer, you will build post-sales relationships with strategic customers, ensuring product adoption and value realization, while mentoring other CSEs and acting as a technical advisor.

The Customer Success Manager role focuses on customer advocacy, technical guidance, and collaboration across teams. Responsibilities include account management, issue resolution, customer feedback collection, and strategic planning to optimize customer experience with MongoDB.

Manage a book of mid-market named accounts to drive AI adoption, value delivery, renewals, and expansion. Run workshops, build success plans and playbooks, partner cross-functionally, and provide customer insights to inform product and retention strategy.

The Director of Customer Success will lead a team to enhance customer relationships, drive value, and support revenue growth through strategic management and insights. Key responsibilities include mentoring CSMs, overseeing customer engagement, and optimizing success metrics.

The Senior Customer Success Manager will oversee operational strategies for banking and fintech partners, focusing on retention, performance analysis, and cross-functional collaboration to enhance service delivery and partner satisfaction.

The Principal Customer Success Manager at Klaviyo will provide strategic consulting to mid-market customers, ensuring growth and retention through effective planning and strong stakeholder relationships, utilizing technical skills in marketing strategies and AI tools.

The Principal Customer Success Manager at Klaviyo will manage and strategize with mid-market customers to enhance their use of the platform, ensuring growth and retention through relationship building and effective program management.

As a Principal Customer Success Manager, you will provide strategic consulting for Mid-market customers, focusing on relationship management, program execution, and driving customer growth through Klaviyo's platform.

The Principal Customer Success Manager will engage with ~40 mid-market customers, provide strategic recommendations, and drive customer growth while ensuring high satisfaction levels. Responsibilities include developing customized success plans, building relationships, and leveraging tools like Salesforce and AI for customer engagement.

The Principal CSM will drive customer success for mid-market customers through strategic consulting, relationship building, and ensuring customer retention and growth by utilizing Klaviyo's platform effectively.

Principal Customer Success Manager will strategize and manage relationships with upper Mid-market customers, driving retention, growth, and customer satisfaction through tailored consulting and support.

As a Principal Customer Success Manager at Klaviyo, you'll drive customer growth, retention, and sentiment by building relationships and providing strategic consulting to mid-market clients.

The Principal Customer Success Manager partners with strategic customers to drive engineering transformations, managing the customer lifecycle from implementation to renewal, ensuring product utilization and business alignment, and fostering customer success.

The Senior Enablement Manager will design and evolve enablement programs for Solution Engineering and Customer Success teams, ensuring effective onboarding, continuous learning, and alignment with broader company goals.

The Sr. Account Manager is responsible for managing enterprise customer relationships, leveraging AI for effective marketing, and optimizing client experiences across channels.

The role involves engaging with major clients to enhance their use of IoT products, ensuring safety and efficiency in operations, and collaborating with internal teams to drive customer success.

The Lead Customer Engagement Manager will oversee customer outcomes, driving adoption and retention by guiding life sciences clients in using healthcare data analytics for their business needs.

The Director of Customer Success leads retention and expansion efforts for mobile operator accounts, driving revenue and customer engagement through structured processes and high-touch relationships.

The Customer Success Manager will lead customer engagement, drive product adoption, and enhance customer relationships for success with Dropbox. Responsibilities include managing deployments, addressing customer needs, and collaborating with internal teams for improved satisfaction and growth.

The Manager, Customer Success leads a team of Customer Success Advisors to enhance customer health, retention, and growth, focusing on engagement and operational excellence. This role involves cross-functional collaboration and advocacy for customer needs to improve outcomes and ensure successful product adoption.

The Customer Success Manager will manage a book of 50-60 energy vertical accounts, execute sales goals, collaborate with teams, and forecast business growth.

The Customer Success Manager drives value for customers by enhancing engagement with Enverus' software, managing customer relationships, and improving retention and satisfaction scores.

As a Principal Customer Success Manager, you will oversee customer lifecycles, drive engineering transformation, manage renewals, and collaborate across teams to ensure customer success with DX's platform.

Serve as primary client contact for a large account, coordinate cross-functional teams to deliver CRM and marketing solutions, manage billing and revenue reporting, run client status meetings, drive strategic initiatives, and grow revenue across the book of business.