Top Senior Level Customer Success Jobs

As an Inside Relationship Representative at Cox Business, you'll manage small-to-medium business customer relationships, focusing on reducing churn and driving revenue through problem-solving, upselling services, and customer education. You'll engage with clients to resolve issues, negotiate terms, and find suitable solutions while collaborating with sales support.

The Senior Customer Success Manager will lead customer engagement, ensuring maximum value from data solutions. Responsibilities include relationship-building, guiding clients through onboarding, providing training, and advocating for customer feedback to refine the service offerings.

The Senior Client Success Onboarding Manager will lead a team of onboarding specialists to ensure a smooth and delightful onboarding experience for clients. They will manage client interactions during the onboarding phase, address client concerns, provide training to the onboarding team, and ensure client feedback is communicated to improve processes. The role requires engagement with various teams to deliver an effective and seamless client experience, as well as support emergency onboarding needs outside of regular hours.

As a Client Service Representative, you will build relationships with clients, manage customer portfolios, and ensure excellent service delivery. Your role includes data entry, processing legal documents, and fulfilling requests while identifying process improvements for outstanding client service.

The Senior Specialist for Culture Strategy & Programs at Klaviyo will lead and execute strategic initiatives enhancing company culture, diversity, equity, inclusion, and employee development through effective project management. This role requires coordination with stakeholders, development of detailed project plans, budget management, and continuous improvement of project processes.

The SMB Customer Growth Sales Manager at Klaviyo is responsible for hiring, training, and leading a team of approximately 8 Account Executives, driving sales growth in the SMB segment while maintaining accountability for KPIs, forecasts, and overall team performance. The role requires collaboration with various teams, a focus on coaching, and addressing performance gaps in a fast-paced environment.

As a Principal Value Engineer at Celonis, you will drive data-driven business transformation by partnering with sales teams and guiding customers through the value journey. Your role involves identifying opportunities for process enhancement, facilitating workshops, managing projects, and presenting results to executive stakeholders. You will also contribute to customer growth and product feedback.

The Senior Principal Customer Success Manager at PagerDuty builds and fosters executive-level relationships with customers, guiding them in their digital journey and ensuring the adoption of PagerDuty products. They are responsible for risk identification, managing customer portfolios, delivering business value, and representing the customer's voice to inform product development.