Top Senior Customer Success Jobs

Manage a portfolio of up to 20 enterprise customers to drive adoption, value realization, renewals, and expansion using Nexthink's DEX methodology. Serve as trusted advisor, run workshops and executive business reviews, track value and customer health, escalate risks, collaborate with sales, services, support and product teams, and maintain accurate CRM records. Frequent travel to customer sites and focus on long-term partnerships and outcomes.

Oversee software and applications management, ensuring alignment with global strategies while maximizing business transformation and efficiency.

Lead strategy and execution for enterprise demand customer success and distribution partners. Manage a team to ensure private marketplaces drive engagement, conversions, and long-term growth. Partner with Product, Marketing, and Sales to expand footprints, build CS playbooks, onboard enterprise customers, and translate audience engagement data into ROI-driven growth opportunities.

The Enterprise Customer Success Manager will guide enterprise clients in utilizing AI tools for marketing success, ensuring high engagement and satisfaction with their software solutions.

As a Customer Success Manager, you'll strengthen customer relationships, drive product usage, and identify growth opportunities while collaborating with internal teams at Datadog.

The Manager, Customer Success Engineering at DigitalOcean leads a team supporting strategic customers in cloud and AI/ML workloads, focusing on operational excellence and customer satisfaction.

The Customer Success Manager will manage 50-60 accounts within the Power & Renewables sector, execute sales goals, upsell clients, and collaborate with technical advisors and customer education managers to enhance ROI and customer experience.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

The Senior Customer Success Manager will manage relationships with upper mid-market education accounts, drive customer adoption, ensure renewals, and collaborate cross-functionally to enhance customer success.

Lead post-sales relationships for a portfolio of commercial accounts to drive adoption, retention, and measurable business outcomes. Build executive relationships, create and execute success plans and Executive Value Reviews, monitor customer health using Gainsight, mitigate risk, and coordinate cross-functional teams. Promote product adoption, capture customer feedback, and enable advocacy while identifying growth opportunities and supporting account planning within a pod-based team.

Lead post-sales relationships for a portfolio of enterprise customers to drive adoption, retention, value realization, and executive alignment. Build success plans, run Executive Value Reviews, monitor health via Gainsight, mitigate risk, coordinate cross-functional resources, and promote customer advocacy and growth opportunities.

The Senior Client Success Manager manages programmatic accounts, overseeing campaign execution, client communications, and performance optimization while fostering client relationships and driving growth opportunities.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.

The Enterprise Customer Success Manager drives customer satisfaction, retention, and product adoption through relationship-building, project management, and cross-team collaboration.

The Enterprise Customer Success Manager oversees post-sales activities, ensuring customer satisfaction and retention, while managing relationships with key stakeholders and driving program success.

Lead and coach a team of Account Managers servicing top-tier pharmaceutical and agency clients to ensure satisfaction, renewals, and expansion. Oversee implementation, reporting, QBRs, insights-driven optimization, cross-team collaboration, and escalation management while contributing customer feedback to product and GTM strategy.

Manage and grow a portfolio of enterprise financial customers as a strategic advisor. Drive adoption, retention, and expansion through executive QBRs, stakeholder engagement, data-driven insights, and collaboration with Sales, Product, and Engineering to optimize fraud, risk, and identity use cases.

Lead and scale RapidScale's Customer Success function to ensure outcome-based value realization, improve revenue retention, reduce churn, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional execution across Sales, Delivery, Support, and Billing, lead executive engagements, own renewal readiness, and develop the Customer Success leadership team while tracking KPIs like GRR, NRR, CSQLs, and customer health.

Lead Customer Success to ensure measurable business outcomes, reduce churn, and drive retention and expansion. Build segment-specific playbooks, orchestrate cross-functional teams (Sales, Delivery, Support, Billing), own renewal readiness, executive customer engagement, and develop the CSM organization. Track CS metrics (GRR, NRR, health scores, CSQLs, NPS) and report to executive leadership to scale repeatable, value-focused customer programs.

Lead and scale Customer Success to ensure outcome-based value realization, reduce churn, increase retention and expansion, build segment-specific playbooks, orchestrate cross-functional execution, run executive engagements and QBRs, hire and develop CS leadership, and own CS metrics and governance to protect revenue and drive growth.

Lead and scale Customer Success to ensure customers realize committed business outcomes, improve retention, reduce churn, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional execution across Sales, Delivery, Support, and Billing, own renewals and executive engagements, hire and develop CS leadership, and operationalize KPIs, governance, tooling, and reporting to protect and grow recurring revenue.

Lead Customer Success to ensure customers realize committed business outcomes and value. Build segment-specific playbooks, orchestrate cross-functional teams (Sales, Delivery, Support, Billing), drive retention and expansion, own renewal readiness and CS KPIs, and hire and develop the Customer Success leadership and CSM organization.

Lead Customer Success to ensure customers realize measurable business outcomes, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional teams, drive executive engagement, and build/scaling the CSM organization with governance and KPIs.

Lead and scale Customer Success to drive outcome-based value realization, improve revenue retention, reduce churn, enable expansion, build playbooks by customer segment, orchestrate cross-functional teams, own renewals and executive engagement, and grow the CSM organization with metrics-driven governance.

Lead and scale Customer Success to ensure outcome-based value realization, improve revenue retention, reduce churn, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional execution across Sales, Delivery, Support, and Billing, own renewal readiness and executive engagements, hire and develop CSM leadership, and report CS metrics (GRR, NRR, health scores, CSQLs) to executive leadership.