Top Senior Customer Success Jobs

Manage post-sales relationships with mid-market and enterprise customers, serving as a trusted advisor and driving adoption, value realization, expansion, and retention. Develop success plans, conduct executive business reviews, identify risks, coordinate with account teams, demonstrate Atlassian solutions, and provide customer feedback internally. The role requires strong SaaS customer success expertise and proficiency with Jira, Confluence, Gainsight or similar CRM tools, Salesforce, and Tableau.

Leads and coaches a global Customer Success team while owning renewal, retention, expansion, forecasting, and churn mitigation. Supports strategic enterprise accounts, escalations, executive engagements, and cross-functional customer handoffs. Develops playbooks, reinforces performance goals, advocates AI adoption, and contributes to hiring and talent development. The role requires up to 50% travel and experience serving enterprise B2B SaaS customers in risk, compliance, or security environments.

Leads Customer Success Operations by managing analytical business partners, driving forecasting and business reviews, conducting market and segment analyses, optimizing workflows, supporting headcount and capacity planning, and influencing data and systems strategy. The role partners with senior leadership, pilots new programs, develops business insights and recommendations, and improves commercial team productivity and performance.

Oversee an enterprise customer portfolio, advocate for customer outcomes, drive ServiceNow product adoption and license utilization, and provide prescriptive guidance. Ensure customers maintain technical health and current product versions, develop success plays and use cases, coordinate internal teams, resolve escalations, and oversee strategic projects. The role requires at least seven years of related experience, independent project leadership, analytical problem-solving, collaboration, AI process integration, and ServiceNow certifications.

Manage a portfolio of mid-market customers, advocate for their needs, and drive adoption, usage, and business outcomes from ServiceNow products. Provide prescriptive guidance, monitor technical health, promote best practices, identify assistance opportunities through Success Plays, resolve escalated issues, and collaborate across ServiceNow teams to expand customer value and product footprint.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Serve as a senior technical advocate for enterprise Dynatrace customers by diagnosing complex configuration and integration issues, guiding product adoption, delivering training, and supporting strategic success plans. Manage executive relationships, participate in business reviews, coach TAMs, document best practices, and collaborate with support, product management, and R&D to resolve issues. Maintain deep knowledge of Dynatrace, cloud, application, DevOps, and ITSM technologies while driving customer satisfaction and retention.

Leads the Commercial Outcomes Architect team, driving customer adoption, retention, value delivery, renewals, and expansion revenue. Recruits, mentors, and develops team members; establishes KPI and OKR systems; manages strategic customer engagements; supports AI workflow adoption; partners with solutions consulting, engineering, and product teams; and channels customer feedback into roadmap improvements.

Owns post-sale relationships for strategic ServiceNow customers, serving as a C-suite advisor to drive platform adoption, satisfaction, retention, renewals, and expansion. Leads complex transformation programs, governance, escalation resolution, risk mitigation, executive communications, and value realization. Partners with sales, delivery, and customer success teams to identify opportunities, shape strategy, improve outcomes, and mentor colleagues while applying AI to optimize workflows and customer solutions.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Leads PartySlate’s customer success function, owning gross and net revenue retention, renewals, expansions, churn reduction, and customer outcomes. Manages and coaches four Customer Success Managers while building segmented coverage, onboarding, adoption, health-scoring, forecasting, and recovery programs. Partners with Sales, RevOps, Marketing, and Product to improve customer ROI, influence product direction, and scale success across venue and vendor accounts.

Leads the customer success function for enterprise and Fortune 500 accounts. Builds the CS operating model, owns retention, adoption, expansion, and efficiency outcomes, and develops an AI-first customer engagement motion. Hires and coaches CSMs, creates playbooks, manages escalations and executive relationships, selects CS tooling, and partners with Sales, Onboarding, Product, and compensation experts to drive customer value and product improvements.

Leads end-to-end customer engagements with senior leaders and organizations to improve workplace technology adoption and employee experiences. Advises executives, delivers presentations and workshops, develops adoption campaigns, coordinates cross-functional partners, measures outcomes, and creates scalable playbooks. The role requires strategic problem-solving, executive communication, change management, technology enablement, and the ability to guide junior team members.

Manages high-touch customer success engagements and serves as the primary IT service contact for assigned accounts. Develops customer success and action plans, coordinates escalations and outage resolution, leads support teams, manages service delivery and scope, and conducts quarterly or monthly service reviews. Partners with engineering, delivery, and solution center teams to maintain customer satisfaction, analyze service trends, improve processes, and achieve business objectives.

Partner with enterprise customers to drive product adoption, business value, and growth for Moveworks. Build trusted relationships with executive sponsors, support onboarding and deployments, translate business needs into solutions, develop business cases, communicate product changes, gather feedback, and represent the customer internally. The role requires strong cross-functional collaboration, technical communication, problem-solving, and 10–25% travel.

Own a portfolio of enterprise B2B SaaS customers post-launch, driving adoption, measurable business outcomes, renewals, and expansion. Serve as the strategic contact for senior benefits and HR stakeholders, lead QBRs and executive briefings, coordinate cross-functional partnerships, and communicate customer feedback internally. Use AI tools such as Claude to analyze usage, prepare customer materials, and improve workflows. Build scalable customer success processes in a fast-growing startup environment.

Own strategic relationships with major B2B animal health partners, serving as their primary contact. Develop media plans, manage campaign execution, analyze performance data, lead business reviews, create presentations, onboard and train stakeholders, gather requirements and feedback, and identify growth opportunities. Coordinate internal and external teams, maintain timelines, and recommend improvements that increase partner value and campaign performance.

Build and lead Confido’s customer success function, owning onboarding, adoption, retention, renewals, expansion, customer health, and escalations. Develop scalable playbooks, metrics, and operating processes while hiring, coaching, and growing an enterprise CSM team. Partner with Sales, Product, leadership, and strategic partners to improve customer outcomes and translate customer feedback into product enhancements. Remain hands-on with key accounts and executive-level customer issues.

Manage strategic client and agency relationships for programmatic advertising campaigns. Launch, optimize, and report on cross-channel campaigns; lead client status meetings; present performance insights; identify upsell opportunities with sales; collaborate with analytics and internal teams; and maintain high customer satisfaction.

Lead enterprise customer engagements to adopt and operationalize Atlassian’s Rovo AI platform. Facilitate discovery, design and configure AI agents and connectors, guide deployments from sandbox to production, and drive measurable adoption outcomes. Own engagement playbooks, enable internal teams, provide product feedback, and collaborate with sales, customer success, product, and engineering teams. The role involves supporting complex enterprise use cases, mentoring without direct authority, and up to 15% domestic and international travel.

Leads Support Engineers and Technical Customer Success Engineers, overseeing client support queues, technical implementations, escalations, contractor relationships, capacity planning, documentation, tooling, and AI workflow automation. The role combines people management, hands-on technical problem-solving, process improvement, and cross-functional collaboration with Sales, Customer Success, Product, Engineering, and the AI Center of Excellence.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Own adoption, value realization, retention, and workflow excellence for audit customers. Configure Fieldguide workflows, templates, and engagement structures; translate audit standards into repeatable processes; lead training and change management; identify usage gaps and risks; advise audit teams on best practices; and collaborate with Product, Engineering, Implementation, and Revenue teams to improve customer outcomes and influence the product roadmap.

Own strategic enterprise customer relationships, driving adoption, renewals, retention, expansion, advocacy, and business value. Serve as a trusted advisor and escalation point for major SaaS accounts, partnering with Account Executives and internal teams. Mentor junior Customer Success Managers, assist with at-risk accounts, provide strategic guidance and product enablement, and synthesize customer feedback for product development. The role supports complex international accounts, may involve onsite customer engagement and international travel, and requires strong technical domain knowledge and project management experience.

Own strategic enterprise customer relationships, driving renewals, retention, expansion, feature adoption, advocacy, and measurable value from Braze. Serve as a trusted advisor and escalation point, coordinate cross-functional support, provide strategic marketing guidance, synthesize product feedback, and mentor junior customer success colleagues. The role manages complex international accounts, includes temporary support for at-risk customers, and may involve onsite customer engagement and international travel.