Top Senior Customer Success Jobs

The VP, Customer Success will lead the global post-sales journey, focusing on customer value, retention, and advocacy through strategy, scaling teams, and collaboration with cross-functional partners.

The Director of AI Customer Success will advise enterprise clients, ensuring successful delivery and adoption of AI solutions while driving retention and value realization. Responsibilities include customer strategy, developing success metrics, managing relationships, and collaborating with internal teams.

Serve as the top technical escalation for complex database and cloud infrastructure issues. Architect enterprise-grade database solutions, lead hands-on support for MySQL/Postgres/Redis/MongoDB, optimize performance, run workshops and proofs-of-concept, mentor junior engineers, create documentation and runbooks, and participate in on-call rotations to ensure customer success and platform reliability.

Senior-level Customer Success Engineer who resolves complex database and cloud infrastructure issues for large customers. Provide hands-on support and architecture for MySQL, PostgreSQL, Redis, MongoDB, Kafka, and OpenSearch; design HA, replication, sharding, and performance optimizations. Lead incident response, mentor junior engineers, create documentation and run workshops, and partner with sales/product to drive customer success and platform improvements.

Serve as the technical authority for complex database and cloud infrastructure issues, architect enterprise-grade database solutions, and lead hands-on support for MySQL, PostgreSQL, Redis, MongoDB, Kafka, and OpenSearch. Mentor junior engineers, design escalation and troubleshooting frameworks, run workshops and proofs-of-concept, participate in on-call rotations, and advocate customer feedback to improve platform features and reliability.

Serve as the top technical escalation for complex database and cloud infrastructure issues. Architect and optimize enterprise-grade database solutions, lead incident response and on-call rotations, mentor junior engineers, run workshops and proofs-of-concept, produce technical documentation and runbooks, and advocate customer feedback to improve the platform.

Serve as the top escalation for complex database and cloud infrastructure issues, architect enterprise-grade database solutions, lead hands-on support across SQL/NoSQL systems, mentor engineers, run incident response, and partner with cross-functional teams to drive customer success, migrations, and platform improvements.

The Customer Success Team Lead will lead a team, drive customer engagement, coach team members, track success metrics, and align with other departments to improve customer experiences.

The Senior Manager of Customer Success will oversee post-sales support, manage a support team, drive customer satisfaction, and develop staff, while collaborating with other departments to enhance operational effectiveness.

As a Lead Customer Success Engineer, you will build post-sales relationships with strategic customers, ensuring product adoption and value realization, while mentoring other CSEs and acting as a technical advisor.

Manage a portfolio of mid-market enterprise customers from go-live through long-term value realization. Serve as a trusted advisor, drive adoption and expansion of the Moveworks AI Assistant across ServiceNow workflows, translate business needs into solutions, track success metrics, mitigate risk, and support renewals and expansion by demonstrating measurable business impact.

Manage a book of mid-market named accounts to drive AI adoption, value delivery, renewals, and expansion. Run workshops, build success plans and playbooks, partner cross-functionally, and provide customer insights to inform product and retention strategy.

The Customer Success Manager role focuses on customer advocacy, technical guidance, and collaboration across teams. Responsibilities include account management, issue resolution, customer feedback collection, and strategic planning to optimize customer experience with MongoDB.

The Director of Customer Success will lead a team to enhance customer relationships, drive value, and support revenue growth through strategic management and insights. Key responsibilities include mentoring CSMs, overseeing customer engagement, and optimizing success metrics.

The Senior Customer Success Manager will oversee operational strategies for banking and fintech partners, focusing on retention, performance analysis, and cross-functional collaboration to enhance service delivery and partner satisfaction.

As a Principal Customer Success Manager, you will provide strategic consulting for Mid-market customers, focusing on relationship management, program execution, and driving customer growth through Klaviyo's platform.

The Principal Customer Success Manager at Klaviyo will provide strategic consulting to mid-market customers, ensuring growth and retention through effective planning and strong stakeholder relationships, utilizing technical skills in marketing strategies and AI tools.

The Principal Customer Success Manager will engage with ~40 mid-market customers, provide strategic recommendations, and drive customer growth while ensuring high satisfaction levels. Responsibilities include developing customized success plans, building relationships, and leveraging tools like Salesforce and AI for customer engagement.

The Principal CSM will drive customer success for mid-market customers through strategic consulting, relationship building, and ensuring customer retention and growth by utilizing Klaviyo's platform effectively.

Principal Customer Success Manager will strategize and manage relationships with upper Mid-market customers, driving retention, growth, and customer satisfaction through tailored consulting and support.

As a Principal Customer Success Manager at Klaviyo, you'll drive customer growth, retention, and sentiment by building relationships and providing strategic consulting to mid-market clients.

The Principal Customer Success Manager at Klaviyo will manage and strategize with mid-market customers to enhance their use of the platform, ensuring growth and retention through relationship building and effective program management.

The Senior Enablement Manager will design and evolve enablement programs for Solution Engineering and Customer Success teams, ensuring effective onboarding, continuous learning, and alignment with broader company goals.

The Sr. Account Manager is responsible for managing enterprise customer relationships, leveraging AI for effective marketing, and optimizing client experiences across channels.

The role involves engaging with major clients to enhance their use of IoT products, ensuring safety and efficiency in operations, and collaborating with internal teams to drive customer success.