Top Senior Level Customer Success Jobs

Lead a dynamic Customer Success team to provide top-tier service to mid-sized, fast-growth customers in North America, focusing on efficiency, growth, and retention. Build strong customer relationships, coach team members, oversee day-to-day operations, define commercial objectives, and collaborate with cross-functional teams for enhanced customer experience.

Drive a consistent and extraordinary customer service experience for new and existing customers in the Specialty Market Service & Operations Organization. Responsible for end-to-end client experience for Jumbo sized Association relationships. Collaborate with sales, underwriting, and external relationships to execute on customer commitments. Participate in strategy meetings, presentations, account audits, and problem resolution.

The Principal Customer Success Manager leverages deep product, business, and industry knowledge to partner with customers and guide them to accelerate the business value they receive and return from their investment with BlackLine. They work directly with customers to optimize their adoption and expansion of BlackLine automation capabilities.

Join the dynamic team at Loom (Atlassian) as a Loyalty Advocate, empowering customers to revolutionize communication strategies. Responsibilities include ensuring adoption, revenue retention, and growth within a dedicated portfolio. Key focus on trust-based relationships and enhancing video communication through Loom. Seeking proactive and ambitious advocates to drive success.

The AML Sanctions Compliance Senior Specialist will be responsible for overseeing sanctions screening and reporting program, conducting investigations, ensuring compliance with regulatory requirements, and supporting general Client Investigations Unit activities.

The AMS Customer Advocate at ServiceNow will work with the Americas President to design and execute the AMS Customer Engagement program. Responsibilities include leading executive-level customer engagements, optimizing customer interactions, tracking action items, and deepening strategic relationships. The goal is to increase customer intimacy and contribute to the overall AMS ServiceNow growth strategy.

Manage the relationship with call center vendor operations, ensure service levels are met, identify issues and drive changes, collaborate with internal teams, oversee escalations, and lead workforce.