Top Senior Customer Success Jobs

Serve as primary business partner for an assigned dealer portfolio to drive revenue growth, retention, product and software adoption. Generate outbound sales, qualify leads, expand accounts through upsell/cross-sell, coordinate onboarding and training, manage pipelines/CRM reporting, and collaborate with sales, marketing, and operations to grow market share and resolve customer issues.

Manage and grow customer relationships to maximize retention and expansion. Monitor adoption metrics, support product rollouts, collaborate with Sales and Product, surface customer feedback, and train customers on platform usage.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Lead post-sale customer relationships for a healthcare AI platform, drive adoption and outcomes, coordinate enterprise EHR integrations, onboard and support clinical and operational teams, and act as a strategic partner to reduce rehospitalizations.

Manage a portfolio (~30) of customers through onboarding, adoption, growth, renewal, and expansion. Build relationships across buyer levels, assess customer health and churn risk, enable customers on the product, oversee delivery projects, and continuously improve tools and processes to drive adoption and success.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

Lead strategic customer success programs and operations, owning health scoring, segmentation, VoC, journey mapping, analytics platforms, and cross-functional initiatives to drive adoption, retention, expansion, and executive reporting.

Manage adoption and implementation of NielsenIQ/GfK's gfknewron/Newron platforms for global accounts. Provide market research insights, present performance data to senior client audiences, drive platform activation/engagement, support migrations, identify upsell/cross-sell, and help shape product roadmaps. Coordinate cross-region client services and measure client satisfaction and ROI.

The Manager of Customer Success leads a team of CSMs, manages a book of business, and drives customer onboarding, retention, and expansion efforts.

Lead a portfolio of enterprise strategic accounts as primary customer contact. Drive adoption, retention, and advocacy through cross-functional coordination, executive reviews, success plans, health metric monitoring, and stakeholder management to deliver business value.

Serve as the primary advocate and Preservica champion for a portfolio of key customers. Drive product adoption, retention, upsell and cross-sell, build decision-maker relationships, translate customer data into insights, lead strategic business reviews, and represent the Voice of the Customer internally to shape product roadmap and customer experience improvements.

The Senior Manager - Client Services will manage key client relationships, drive innovative strategies to maximize ROI, and oversee execution while championing client needs internally and collaborating across teams.

Lead technical customer success for Cyera's platform: act as primary technical expert, drive onboarding and adoption, design custom use cases, troubleshoot issues, run executive and technical workshops, conduct QBRs, mentor team members, and influence product roadmap to maximize customer ROI and expansion.

Serve as primary client contact from implementation through production, managing tickets, data refreshes, system updates, and SLAs. Provide analytical support, translate healthcare data into actionable insights, coordinate with US and offshore engineering teams, drive adoption and client outcomes, and ensure data quality, security, and client satisfaction.

Own day-to-day relationships with strategic enterprise customers, coordinate launches and vertical operations, translate strategy into execution, remove blockers, track KPIs and health, run business reviews, and identify expansion opportunities to drive SaaS and transportation revenue growth.

Manage a portfolio of investment and wealth management customers to accelerate time-to-value, drive product adoption, and retain/expand revenue. Coordinate onboarding, execute account plans, run trainings/workshops, surface product feedback, and partner cross-functionally to remove adoption barriers. Use AI-enabled tools and CS platforms to monitor customer health, scale outcomes, and contribute to process improvements while supporting up to 25% domestic travel.

Lead strategic account engagement and renewals for enterprise medical imaging customers. Drive software adoption, upgrades, professional services sales, and expansion. Own renewal forecasting, QBRs, customer success plans, health tracking, and cross-functional escalation management while capturing VoC and maintaining records in Salesforce.

Manage post-sales lifecycle for mid-market SaaS customers: onboard, implement, provide product and technical guidance on compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), drive renewals, identify expansion, act as customer advocate, and partner cross-functionally to improve adoption and retention.

Manage and grow a book of clients across the customer lifecycle by driving software adoption, onboarding, best practices, renewals and proposal responses, resolving issues promptly, and collaborating cross-functionally. Occasional overnight travel required.

Lead Client Success, Creator Operations, and Creator Acquisition functions to drive retention, expansion, and supply growth. Scale teams, set KPIs (NPS, retention, TAT, margin), partner cross-functionally with Sales/Product/Engineering, and improve creator sourcing, onboarding, and network strategy to meet demand while protecting margin.

Manage a portfolio of enterprise government-contractor customers, drive onboarding, adoption, and value realization of VisibleThread, resolve issues with product/support teams, and identify renewal and upsell opportunities to grow ARR.

Own and grow a portfolio of mid-market and enterprise healthcare customers as a strategic advisor. Drive account planning, executive engagement, renewals, expansion, product adoption, and risk mitigation. Lead EBRs, deliver ROI narratives, execute upsell/cross-sell opportunities, and coordinate cross-functional teams to ensure customer success and retention.

Field-based Customer Success Manager responsible for post-sale revenue across a portfolio of 30+ school and district accounts. Own renewals, drive upsells and expansion, manage account plans and health, maintain Salesforce pipeline and forecasts, travel frequently across a large California territory, and collaborate with cross-functional teams to ensure adoption and retention.

Lead and scale the Customer Success team to drive adoption, retention (GRR/NRR), renewals, and expansion. Build CS playbooks, KPIs, health scoring, renewal forecasts, and cross-functional processes. Act as escalation point, represent customer needs to Product/Engineering, and maintain high-touch relationships with strategic MEP contractor accounts.

Own a portfolio of health system and multi-location practice partners as their senior advisor. Develop tailored success plans, drive executive business reviews, quantify ROI, resolve escalations, optimize billing and payer strategy, identify expansions, mentor junior CSMs, and collaborate cross-functionally to improve product and processes.