Top Senior Customer Success Jobs

Field-based Customer Success Manager responsible for post-sale revenue across a portfolio of 30+ school and district accounts. Own renewals, drive upsells and expansion, manage account plans and health, maintain Salesforce pipeline and forecasts, travel frequently across a large California territory, and collaborate with cross-functional teams to ensure adoption and retention.

Lead and scale the Customer Success team to drive adoption, retention (GRR/NRR), renewals, and expansion. Build CS playbooks, KPIs, health scoring, renewal forecasts, and cross-functional processes. Act as escalation point, represent customer needs to Product/Engineering, and maintain high-touch relationships with strategic MEP contractor accounts.

Own a portfolio of health system and multi-location practice partners as their senior advisor. Develop tailored success plans, drive executive business reviews, quantify ROI, resolve escalations, optimize billing and payer strategy, identify expansions, mentor junior CSMs, and collaborate cross-functionally to improve product and processes.

Lead enterprise customer success to drive land-and-expand growth, zero churn renewals, and customer-driven product priorities. Build onboarding playbooks, health scoring, executive relationships, reference programs, and measurable expansion outcomes while partnering with GTM and product leadership.

Manage key client relationships in the Pharmacy Benefit Management sector, ensuring high-quality service delivery and client satisfaction while coordinating with internal teams and leading client interactions.

Own enterprise client relationships to drive engagement, retention, renewals, and expansion. Deliver data-driven business reviews, resolve client issues, contribute playbooks, and collaborate cross-functionally. Travel 20–30% as needed to build strong partnerships.

Own end-to-end account management, customer support, and ERP consulting. Build and lead a high-performing team, drive ERP adoption, trainings, month-end workflow optimization, and upsell expansion. Serve as escalation point for high-tier accounts, operationalize support SOPs and documentation, and partner with Product and Engineering to prioritize bugs and feature requests while becoming a product and accounting-systems expert.

Build and run customer advocacy programs across ~20 large enterprise accounts: establish user communities and champion networks, drive executive engagement, coordinate onsite workshops and training, track engagement metrics, and maintain stakeholder and activity records in Salesforce while partnering with Account Management, Customer Enablement, and Solution Consulting.

Lead a team of client success professionals for accounting and consulting clients, driving retention, expansion, escalation management, account planning, renewals, and executive engagement. Partner with Sales, Product, and business leaders to run QBRs, coach staff, and translate customer needs into product and strategic outcomes to improve client health and growth.

Manage mid-market enterprise accounts to drive adoption, retention, and expansion of BrightEdge products. Build relationships with stakeholders, develop performance plans, support digital marketing/SEO goals, run QBRs, drive organic channel performance, identify renewal/upsell opportunities, and create customer-facing materials and best practices.

Lead a portfolio of middle-market self-funded employer clients as primary post-implementation contact. Manage renewals, account health, reporting, issue resolution, cross-functional coordination with implementation, sales, analytics, and third parties to drive retention, satisfaction, and growth.

Lead post-sale customer success efforts for enterprise SaaS clients: build executive relationships, create success plans, drive adoption and renewals, identify expansion opportunities, monitor account performance, and report on revenue and renewal pipelines.

Lead and coach a team of 4–8 Customer Success Managers focused on nonprofit and mission-driven accounts. Own strategic accounts as a player-coach, build scalable CS processes, drive value realization and expansion, partner cross-functionally on product launches and integrations, and represent Anthropic externally to advance AI adoption in the nonprofit sector.

Manage a $2M portfolio of 200–400 enterprise accounts to drive retention, adoption, and expansion. Use product usage and health signals to identify risk and growth, run scalable success motions (automation, onboarding, webinars), deliver targeted 1:1 interventions, collaborate with cross-functional teams, and experiment with AI and automation to improve engagement and outcomes.

Serve as the primary enterprise Customer Success Manager to drive adoption, retention, and expansion. Build Mutual Success Plans, deliver QBRs, analyze customer data for insights, lead executive conversations and trainings, partner internally to remove blockers, and demonstrate measurable ROI while guiding customers on sales engagement best practices.

Own end-to-end success for a portfolio of strategic enterprise accounts: build success plans, drive adoption, coordinate cross-functional resources, lead executive business reviews, monitor customer health, identify risks and expansion opportunities, and cultivate advocacy to maximize retention and value.

Own the full customer journey for enterprise accounts: drive adoption, renewals, and expansion; become a product expert; educate and advocate for customers; present reviews and solve technical and business challenges.

Lead and scale the SMB customer success function to drive retention, adoption, and expansion. Hire and manage CSMs, define playbooks and segmentation, oversee onboarding-to-renewal lifecycle, monitor health scores, forecast retention, and collaborate cross-functionally to surface customer feedback and growth opportunities.

Lead and build the SMB Customer Success organization for dental customers (DSOs), driving retention, adoption, and expansion. Hire and manage CSMs, define success strategies and playbooks, manage post-sale lifecycle (onboarding to renewal), track health scores and forecasts, collaborate cross-functionally, maintain customer relationships, and support regulatory complaint trending and reporting.

Own enterprise relationships with VP/C-level stakeholders to drive adoption, ROI, and Net Revenue Retention for an AI-powered growth intelligence platform. Translate technical capabilities to business outcomes, lead onboarding through expansion, orchestrate success plans and roadmaps, surface product gaps, and co-develop client growth strategies with Sales, Product, and Delivery.

Lead and coach a team of Customer Success Managers to drive adoption, retention, and long-term value for a large portfolio. Build repeatable playbooks, scalable processes, and operational rigor. Partner cross-functionally (Implementation, Support, Sales, Product) to ensure seamless lifecycle experiences, use data to inform decisions, and continuously improve team performance and customer outcomes.

The Client Success Manager II develops partnerships with medium to large clients, leveraging data to improve healthcare outcomes and drive contract renewals and revenue growth. Responsibilities include managing a complex client portfolio, leading negotiations, coordinating marketing efforts, and mentoring team members.

Manage end-to-end relationships for enterprise advertisers: drive renewals and expansion, optimize campaigns on the Vibe platform, translate performance into actionable recommendations, and feed customer insights into product and analytics to improve outcomes and retention.

The role involves managing client relationships and ensuring customer satisfaction. It requires leading customer success initiatives to drive retention and growth.

The Technical Customer Success Manager at Dreamdata will enhance customer success journeys, focusing on product adoption and providing strategic advice while leveraging technical skills and MarTech expertise.