Top Senior Customer Success Jobs

Own strategic employer relationships (3,000–10,000 lives), deliver reports and campaigns, coordinate cross-functionally, influence product roadmap, ensure renewals, and manage multiple accounts while occasionally traveling (~10%).

Serve as primary contact for strategic retail customers, driving retention, adoption, and expansion through executive relationship-building, account planning, cross-functional coordination, and Executive Business Reviews. Advocate for customers internally, support professional services and projects, identify growth opportunities, track customer data and outcomes, and meet retention, adoption, and growth targets.

The Strategic Customer Success Lead manages strategic accounts, ensuring value delivery, advising on AI strategies, and collaborating cross-functionally for customer success.

As Senior Enterprise Account Lead, you will manage a portfolio of enterprise customers, ensuring adoption, renewals, and expansions through relationship building and value articulation.

In this role, you'll manage customer relationships, ensuring value delivery, manage customer journeys, and collaborate with cross-functional teams to drive customer success.

Manage and grow a portfolio of K-12 accounts by onboarding, training, and providing ongoing support. Monitor usage and outcomes, conduct regular customer meetings, mitigate attrition risk, drive renewals and upsells, collaborate with internal teams, and represent the company at conferences and trade shows to ensure customer satisfaction and program success.

Lead and develop a multi-layered customer support organization focused on specialized 401(k) workstreams. Drive service strategy, coach managers, manage KPIs (CSAT, resolution, SLA, QA), handle high-level escalations, collaborate cross-functionally to remove friction, and oversee documentation, capacity planning, and operational excellence in a fast-growing fintech environment.

Manage enterprise customers through onboarding to renewal, drive adoption of Claravine's Data Standards Cloud, identify expansion opportunities, monitor health/risk using data, lead strategic reviews, and collaborate cross-functionally to align product and growth to customer goals.

Manage a portfolio of public and academic library customers to drive retention, adoption, and satisfaction through proactive engagement, feedback analysis, risk mitigation, and cross-functional collaboration. Deliver strategic guidance, quarterly business reviews, and expand product usage to ensure maximum customer value.

Lead strategic enterprise customer success: develop account plans and QBRs, drive adoption and ROI, forecast risk, manage renewals and upsells, coordinate onboarding/training with technical teams, advocate product priorities, and maintain strong renewal and growth metrics for global customers.

Lead post-sale lifecycle for CIQ Planning: govern implementations, build methodology and health metrics, drive adoption/expansion, partner cross-functionally, and turn customer outcomes into roadmap and revenue impact.

Lead onboarding, training, and adoption for Weave's AI-driven SaaS platform; customize document templates; establish CS processes; drive account advocacy, renewal, and expansion; act as customer-product conduit; provide virtual and in-person enablement (up to 50% travel).

Lead and hire a high-performing Customer Success team while still managing key enterprise accounts. Design onboarding, coaching playbooks, engagement models, and CS metrics (adoption, NRR, account health). Coach CSMs to be consultative advisors, partner cross-functionally, use AI to prioritize work, and turn customer insights into product feedback to drive adoption and expansion.

Manage and grow client relationships for healthcare revenue cycle clients across the lifecycle. Deliver proactive service, track KPIs, conduct business reviews, resolve issues, coordinate cross-functional teams, and identify cross-sell opportunities while meeting retention and quota targets.

Manage strategic New Verticals accounts through implementation and full lifecycle: set goals, drive value and adoption, forecast renewals, identify expansion opportunities, collaborate cross-functionally, and lead customer meetings and program strategy to retain and grow revenue.

Manage a portfolio of 16+ credit union partners to drive adoption of Silvur's Insurance platform. Lead onboarding, scalable training, enablement playbooks, and quarterly business reviews. Build data-driven engagement strategies, track referrals and product usage, surface insights to product and ops, and collaborate cross-functionally. Use AI tools (Claude, ChatGPT) to build automations and scale partner deliverables.

Lead strategic enterprise accounts to drive retention, renewals, upsells, and product adoption. Build relationships with senior marketing stakeholders, create customized onboarding and success plans, run business reviews demonstrating ROI, advocate customer needs internally, and collaborate with Sales and Marketing to identify growth opportunities.

The Associate Director, Client Success supports the client success team, manages operations, resolves client inquiries, and drives performance through data analysis and collaboration with various teams.

The Principal Customer Success Manager will manage high visibility accounts in Life Sciences, enhancing relationships and ensuring successful solution adoption while providing critical feedback to PTC.

Manage client relationships in Pharmacy Benefit Management (PBM), ensuring high-quality services and client satisfaction through proactive communication and operational management.

Lead and scale the enterprise Customer Success function, focusing on retention, adoption, and expansion for complex enterprise customers. Manage a team, develop strategies, and foster executive relationships to ensure successful healthcare outcomes.

The Customer Success Programs Manager will lead programmatic customer success initiatives, focusing on AI-powered customer engagement and measure impact through data. Responsibilities include building programs, running live engagements, and collaborating across teams to enhance effectiveness and drive customer outcomes.

The Senior Enterprise Customer Success Manager ensures the success of enterprise customers by building relationships, driving product adoption, advocating for customer needs, and identifying growth opportunities through customer success plans and regular communication.

The Client Success Director focuses on driving value for enterprise legal accounts through strategic engagement, adoption planning, and relationship management, serving as a trusted advisor.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding customers, managing relationships, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction.