Director of Client Development

Overview

Shapiro+Raj is the largest certified minority business enterprise insights and inspiration company in North America. Our mission is to help Fortune 500 clients find new and different ways to grow their brands in today's continually reshaping landscape. We have integrated behavioral science principles with battle-tested brand marketing experience to creatively connect the dots between what consumers think, feel, say, and do. The results are powerful insights that identify new pathways for growth. With offices in the heart of Chicago and New York, we are evolving to become one of the most desired market research consultancies in the world.

Responsibilities

Core responsibilities will include, but may not be limited to the below:

Core responsibilities

• Market and sell Shapiro+Raj’s capabilities to new and existing clients within a defined industry.
• Lead all aspects of the sales and business development processes, utilizing best practices, including building a pipeline and driving qualified sales opportunities.
• Strengthen current relationships and develop new contacts with existing clients.
• Cultivate business with net new/prospective clients.
• Collaborate successfully with all internal and business partner stakeholders to deliver sales goals and client engagements per expectations.
• Identify key decision-makers and develop strategic relationships to drive revenue.
• Maintain the CRM (HubSpot) and ERP (NetSuite) systems with correct and updated information on business contacts, accounts, and opportunities.
• Lead client consultation calls to learn about and discuss potential new projects.
• Works closely with the research/client services teams in coordinating the implementation of new projects and ensuring the client’s satisfaction after the completion of the project.
• Collaborate with the marketing team to create compelling marketing materials, campaigns, and sales tools.
• Actively engage with industry organizations, events, and conferences to stay updated on trends and represent our company.
• Provide regular reports and updates to the senior leadership team on market performance, growth opportunities, and strategic recommendations.
• Develop expertise and ability to advise clients on industry trends, participating in client discussions and presentations as applicable.
• Organizing client and internal kick-off calls, developing insightful proposals and delivering strategic sales communications.
• Taking lead on project proposals and RFP responses.
• Perform other duties as assigned.

Qualifications

• Three years of market research experience.
• Minimum of 5+ years of experience in client management, sales, business development, initial contact, and contract negotiations.
• Working knowledge of the principles, processes, and methods of market research.
• Confirmed experience in prospecting and developing new business, by effectively building prospect lists and strong ability to transition prospects to clients.
• Quantitative analysis skills, problem-solving skills, time management, personal organization, attention to detail, discretion, and composure skills.
• Ability to manage multiple projects, identify and mitigate project risks, and work effectively with various departments, stakeholders, and internal/external clients.
• Ability to work effectively and collaboratively with minimal supervision.

Benefits

• Medical, Dental, and Vision coverage
• Paid time off + company holidays
• Quarterly Companywide Wellness Days
• Monthly Recharge Fridays (No meetings)
• 401K Program

Shapiro+Raj is an Equal Opportunity Employer

Shapiro+Raj does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. It is our intention that all qualified applications are given equal opportunity and that selection decisions be based on job-related factors.

Shapiro+Raj is committed to creating a diverse and equitable work environment. If you are interested in this opportunity but do not meet 100% of the listed qualifications, we still encourage you to apply!