Top Senior Customer Success Jobs

As a Senior Customer Success Manager, you will manage strategic client portfolios, guiding implementations, driving adoption, and fostering long-term relationships to enhance client success and performance.

The role involves managing client relationships and ensuring customer satisfaction. It requires leading customer success initiatives to drive retention and growth.

Own retention, expansion, and value realization for a portfolio of accounting-firm customers. Drive renewals, forecast revenue, identify upsell opportunities, build executive relationships, create success plans tied to KPIs, identify and remediate churn risk, and translate customer insights into product and go-to-market priorities while collaborating cross-functionally.

The Senior Customer Success Manager drives customer value, enhances client relationships, manages account health, oversees multiple workstreams, and communicates with stakeholders to ensure successful software and service delivery.

As a Senior Customer Success Manager, you'll oversee customer accounts, ensure satisfaction and adoption, and collaborate with various teams to improve customer experiences and renew contracts.

Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.

Manage a portfolio of strategic enterprise accounts to drive adoption, retention, renewals, expansion, and advocacy. Identify risks and opportunities, run business reviews and workshops, coordinate cross-functional resolution, generate upsell revenue, and advise customers on best practices and product roadmap.

Serve as strategic advisor to government customers for Anthropic's Claude products, driving adoption, change management, compliance alignment (FedRAMP/IL5/HIPAA), usage optimization, ROI measurement, and cross-functional advocacy to expand mission-focused AI deployments.

Manage a portfolio of enterprise OneStream/CPM customers to drive onboarding, adoption, expansion, satisfaction, and renewals. Build executive relationships, mitigate risks, run business reviews, oversee CSMs, and collaborate with Sales and product teams to maximize customer value and identify upsell opportunities.

As a Senior Customer Success Manager, you'll autonomously manage a portfolio of mid-market and enterprise customers, enhancing relationships and ensuring measurable outcomes while collaborating with teams on implementations and scalability projects.

The Senior Client Success Manager manages high-value enterprise clients, drives strategy, ensures client satisfaction, and leads a team, focusing on product adoption and growth.

The Principal Customer Success Manager will manage key enterprise accounts, ensuring client satisfaction, retention, and revenue growth while leading negotiations and fostering senior stakeholder relationships.

As an Enterprise Client Success Manager, you will manage key accounts, foster relationships, drive growth strategies, and collaborate cross-functionally to align client goals with Array's offerings.

The Senior Customer Success Manager at Thrive oversees customer relationships, ensuring successful delivery and engagement with Thrive's AI-powered solutions while managing renewals and expansion opportunities.

The Senior Client Success Manager will manage relationships with law firms, driving outcomes and ensuring client satisfaction through strategic insights and data-driven solutions.

Drive enterprise customer adoption and retention for Cognigy by delivering strategic guidance on conversational and generative AI solutions. Conduct discovery, define success metrics, run executive business reviews, coordinate implementations, craft proposals, and collaborate with sales and technical teams to expand accounts and ensure ROI and advocacy.

Senior Solution Adoption CSM manages a portfolio of WEM accounts, drives structured adoption of IEX/CXone WFM, EEM, and ESP, builds Solution Adoption Plans, runs QBRs, partners with TAM/Product/Support, monitors account health, identifies upsell opportunities, and delivers client roadmaps and executive briefings to improve product utilization and renewals.

Lead named enterprise accounts on Salesforce Signature Success Plans, drive renewals and expansion, build executive relationships, execute customer success strategies, monitor health metrics, resolve escalations, and coordinate cross-functional teams to maximize customer value from Salesforce and AI-enabled platforms.

Manage a portfolio of customers to drive retention and expansion by understanding needs, building cross‑persona relationships, tracking customer health, delivering value justification, advising on product fit, and providing market and customer insights to internal teams.

Own end-to-end launch of new nurse-practitioner practices: guide providers from contract to first patient visit, configure EHR/scheduling/ZocDoc, coordinate credentialing/billing/operations, manage a pipeline of launches, document playbooks, coach providers on early practice growth, and report launch metrics to flag risks.

Manage enterprise customer relationships to ensure adoption and value of PointClickCare solutions. Deliver joint success plans, act as trusted advisor to executives, mitigate churn with turnaround strategies, analyze customer data, collaborate cross-functionally, and travel to client sites as required.

Manage end-to-end relationships for enterprise advertisers: drive renewals and expansion, optimize campaigns on the Vibe platform, translate performance into actionable recommendations, and feed customer insights into product and analytics to improve outcomes and retention.

The Senior Customer Success Manager will manage enterprise accounts post-launch, ensuring value realization, driving renewals, and leading strategic relationships across multiple stakeholders in a fast-paced environment.

As a Technical Customer Success Manager, you'll ensure customer success through onboarding and platform adoption, collaborating with internal teams to drive product use and satisfaction.

The Customer Success Manager at Zenoti ensures that clients effectively adopt and utilize the platform, focusing on relationship-building, problem solving, and driving customer satisfaction and retention through data-driven strategies and collaboration across teams.