Top Senior Customer Success Jobs

Serve as trusted advisor managing end-to-end post-sales for Everpure and Portworx customers: onboarding, adoption, escalations, renewals, business reviews, growth identification, cross-functional advocacy, and operational reviews to ensure value realization and smooth service delivery.

Manage a portfolio of private equity firm customers to drive product adoption, account health, renewals, and revenue expansion. Build strategic relationships, negotiate renewals, resolve escalations, and collaborate cross-functionally to influence product roadmap and maximize customer value.

Manage a portfolio of private equity firm customers to drive adoption, retention, and expansion of Carta's Fund Administration and ERP products. Build strategic relationships, deliver data-driven account plans, lead renewals and negotiations, mitigate churn, collaborate cross-functionally, and translate client feedback into product improvements and growth opportunities.

The Director of Client Success will manage client relationships, ensure satisfaction, and drive client engagement with the MARKETview platform.

Drive adoption and outcomes for enterprise clients, manage relationships, lead engagement sessions, analyze product data, and collaborate cross-functionally.

Lead customer engagements to drive renewal, adoption, and expansion. Own onboarding, training, QBRs, health monitoring, risk mitigation, and cross-functional escalation. Translate climate/geospatial analytics into business value for financial services clients and act as a subject-matter advisor to increase retention and growth.

Manage a portfolio of advertising clients for Quora, provide strategic guidance to scale revenue, troubleshoot campaign delivery, optimize performance campaigns, conduct business reviews and check-ins, translate analytics into actionable insights, and share best practices internally and externally.

Lead post-sales experience for enterprise customers: onboarding, renewals, upsells, and strategic account management. Act as trusted advisor, drive product adoption and value realization, coordinate cross-functional teams, resolve account issues, and use data to inform customer strategy and growth.

Lead and mentor Mid-Market and Enterprise Customer Success teams to drive retention, adoption, and expansion. Set KPIs and account health metrics, manage NRR and churn, collaborate with Sales, Product, and Support, leverage analytics to track performance, refine CSM playbooks, and advocate for large automotive repair operator workflows.

Lead a portfolio of 45–55 mid-market accounts to drive adoption, retention, and expansion. Build multi-quarter success plans, run QBRs and executive briefings, negotiate renewals, forecast retention and expansion, manage escalations independently, advocate customer feedback to Product, and integrate AI/LLM automation to scale operations.

Lead Enterprise Client Success for Dynatron's largest customers, owning GRR/NRR, building strategy and playbooks, developing a high-performing team, driving adoption and expansion using data, and partnering cross-functionally to deliver measurable customer value and predictable revenue outcomes.

Lead and grow a team of Customer Success Managers focused on the nonprofit vertical. Own accounts, drive onboarding, adoption, expansion and executive engagement, build playbooks and processes, coach for ROI-driven outcomes, influence product roadmap, and partner cross-functionally to scale customer success.

Serve as the strategic partner and executive interface for 30+ enterprise accounts. Drive adoption, onboarding, renewals, upsell, and product feedback. Monitor account health, resolve escalations, deliver data-driven Executive Business Reviews, and coordinate cross-functional teams to maximize client ROI and retention.

Manage a portfolio of customers from onboarding through renewal and expansion. Run strategic check-ins, translate customer goals into product requests, drive adoption and measurable value, identify expansion opportunities, and align stakeholders across product and engineering to ensure customer outcomes.

Manage a portfolio of customers from onboarding through renewal and expansion; run strategic check-ins; drive adoption and measurable value; translate customer feedback into product requests; identify expansion opportunities; keep stakeholders aligned; act as customers' internal advocate.

Own and deepen strategic customer relationships, ensure effective onboarding and training, drive campaign success through data-driven insight, coordinate cross-functional teams, identify expansion opportunities, and contribute to scalable CS processes and customer retention.

Lead and coach a team of senior Customer Success Managers for North America Enterprise. Protect and grow enterprise revenue by driving retention, reducing churn, and uncovering expansion. Build playbooks and proactive intervention strategies, use data to forecast risks and optimize portfolios, and act as executive escalation and cross-functional partner to ensure successful customer journeys and renewals.

Serve as primary customer contact for schools/districts, lead onboarding and implementation, drive product adoption and operational excellence, monitor health to prevent churn, identify growth opportunities, and advocate customer needs internally.

Lead the Americas Customer Success organization to drive adoption, retention, and customer value across segments. Manage managers, operationalize CS strategy, mitigate renewal risk, enable executive engagement, and partner cross-functionally to scale AI-driven adoption and measurable outcomes.

Own post-sale lifecycle for a portfolio of enterprise accounts — onboarding, adoption, expansion, and full-cycle renewals. Build executive relationships, run QBRs/EBRs, track adoption metrics, manage renewals/forecasting in Salesforce, identify upsell opportunities, and act as voice of the customer internally.

Manage a portfolio of ~20 mid-market and enterprise accounts to drive adoption, value, renewals, and expansion. Own onboarding, churn prevention, upsell/cross-sell, health metrics, usage analysis, and stakeholder relationships while providing product feedback and occasional technical support.

Own the full post-sale lifecycle for a portfolio of enterprise network customers: drive adoption, define success metrics, run QBRs/EBRs, manage renewals and expansions, log activity in Salesforce, and act as the customer advocate internally to ensure retention and growth.

Serve as primary business partner for an assigned dealer portfolio to drive revenue growth, retention, product and software adoption. Generate outbound sales, qualify leads, expand accounts through upsell/cross-sell, coordinate onboarding and training, manage pipelines/CRM reporting, and collaborate with sales, marketing, and operations to grow market share and resolve customer issues.

Manage and grow customer relationships to maximize retention and expansion. Monitor adoption metrics, support product rollouts, collaborate with Sales and Product, surface customer feedback, and train customers on platform usage.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.