Top Senior Customer Success Jobs

Own relationships for 40–50 mid-market GovCon accounts to drive adoption and value from an AI-driven proposal platform. Execute value plans, deliver business reviews, monitor account health, surface risks, enable expansions, train users, partner with Account Managers, and translate customer feedback into product input.

Lead strategic account management for public sector healthcare clients to drive retention, revenue growth, adoption, and expansion. Serve as primary executive contact, manage renewals and procurement cycles, run business reviews, identify new use cases, coordinate cross-functional teams, and track outcomes to mitigate risk and maximize client value.

Own the post-sale customer lifecycle for Kleio, driving onboarding, adoption, retention, renewal, and expansion. Build executive relationships, monitor customer health, run QBRs, mitigate risks, enable AI feature adoption, quantify customer value, gather product feedback, and partner cross-functionally to grow recurring revenue and customer advocacy.

Serve as a strategic client partner for CPG brands, driving media and incentive-based activation across planning, execution, optimization, and reporting. Lead client communications, campaign pacing, troubleshooting, and performance storytelling while identifying cross-sell and up-sell opportunities. Collaborate with sales, account, media, insights, and operations teams to ensure flawless activation and KPI achievement.

Lead a portfolio of clients and a small team to drive retention, organic growth, and client outcomes across Media, Incentives, and Insights. Build senior client and Kroger relationships, own renewal and growth strategies, run business planning and reviews, partner cross-functionally to remove execution barriers, and develop team capabilities while improving operational consistency and client value.

Serve as a strategic Customer Success Manager for Systems Integrators, driving adoption of Claude products (API, Claude Code, Claude for Enterprise). Build executive relationships, optimize usage and expansion across consumption and seat-based models, develop change management and enablement programs, document ROI, and inform product and GTM strategy while managing lifecycle and scalable engagement playbooks.

Serve as strategic Customer Success Manager for Financial Services clients, driving adoption of Claude products (API, Claude Code, Claude Enterprise), monitoring usage, identifying optimizations and expansion opportunities, executing change management and enablement programs, documenting ROI and business outcomes, owning account success plans and QBRs, and developing scalable playbooks to maximize customer value and product impact.

Lead and develop a team of commercial Customer Success Managers for the East Region, drive onboarding, adoption, retention and expansion, define CS methodology and KPIs, partner cross-functionally with Sales/Product/Revenue teams, create enablement programs, and execute upmarket GRC strategy.

Own a $5M–$6M ARR book (35–45 mid-market and enterprise accounts), driving end-to-end implementation, utilization, renewals, and expansion. Build strategic partnerships with People and L&D leaders, run executive reviews, surface expansion signals, advocate cross-functionally, and document scalable playbooks to improve processes and outcomes.

Lead post-sale customer success for CCaaS/CX customers: build executive relationships, drive adoption and optimization, manage renewals/expansion, coordinate cross-functional teams, maintain customer health and records in Salesforce/ServiceNow, and deliver measurable business value and account growth.

The Senior Customer Success Manager is responsible for maintaining relationships with strategic customers, ensuring product success, and delivering customer engagement to drive revenue retention and growth.

Manage and execute complex creator marketing programs for enterprise clients, own campaign delivery and creator management, drive client satisfaction and retention, identify upsell opportunities, and coordinate cross-functional teams to meet KPIs.

The Director of Client Success will lead the Client Success team, focusing on partner satisfaction, retention, and expansion while integrating AI-driven strategies for efficiency and value realization from the platform.

Own strategic relationships with the largest Harvey customers, driving adoption, change management, executive engagement, and product-feedback loops. Lead implementations, monitor account health, enable end users, and evangelize Harvey to maximize value and retention.

Serve as primary advisor to largest customers, lead strategic implementation and adoption of Harvey's AI platform, monitor account health, enable end users, drive executive engagement, relay product feedback, and travel up to 25%.

Lead a portfolio of enterprise clients, drive adoption and expansion, act as product expert and escalation point, translate client needs into technical requirements, mentor client success team, track client health, and collaborate cross-functionally to ensure delivery and growth.

Manage end-to-end delivery of Google Nest energy partnership programs, ensuring account health, driving upsell and revenue expansion, coordinating cross-functional teams, running promotional campaigns and account plans, forecasting operations and finances, and representing the company at industry events to grow marketplace adoption.

Drive retention and expansion across a portfolio of strategic retail accounts. Own GRR and NRR targets, execute onboarding and success plans, monitor account health, lead executive business reviews, identify upsell/cross-sell opportunities, and collaborate cross-functionally to resolve issues and drive product adoption and measurable customer outcomes.

Own customer success for Google Nest energy partnerships: manage marketplace operations, drive upsell and program adoption, lead account planning and QBRs, coordinate cross-functional execution, manage budgets and events, and optimize partner enablement and program delivery.

Lead a team of 7–10 Customer Success Managers to drive retention and expansion for mid-market and enterprise accounts. Set account strategy, refine playbooks, own segment lifecycle outcomes, diagnose recurring performance patterns, partner cross-functionally, manage escalations, and develop reps to operate with autonomy. Translate field insight into product and GTM recommendations; travel approximately 25%.

Lead and mentor a B2B SaaS account management team to drive client retention, satisfaction, and organic growth. Oversee lifecycle from implementation to long-term partnership, set and track KPIs (retention, NPS), advocate client needs to product, manage projects, and continuously improve processes to deliver white-glove service.

Serve as trusted advisor managing end-to-end post-sales for Everpure and Portworx customers: onboarding, adoption, escalations, renewals, business reviews, growth identification, cross-functional advocacy, and operational reviews to ensure value realization and smooth service delivery.

Manage a portfolio of private equity firm customers to drive product adoption, account health, renewals, and revenue expansion. Build strategic relationships, negotiate renewals, resolve escalations, and collaborate cross-functionally to influence product roadmap and maximize customer value.

Manage a portfolio of private equity firm customers to drive adoption, retention, and expansion of Carta's Fund Administration and ERP products. Build strategic relationships, deliver data-driven account plans, lead renewals and negotiations, mitigate churn, collaborate cross-functionally, and translate client feedback into product improvements and growth opportunities.

The Director of Client Success will manage client relationships, ensure satisfaction, and drive client engagement with the MARKETview platform.